{"id":214157,"date":"2020-01-10T09:33:14","date_gmt":"2020-01-10T17:33:14","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=214157"},"modified":"2020-03-24T10:00:10","modified_gmt":"2020-03-24T17:00:10","slug":"genesys-g-summit-nordics-baltics-2020","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/genesys-g-summit-nordics-baltics-2020","title":{"rendered":"G-Summit Nordics &#038; Baltics 2020"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":374,"featured_media":253231,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-214157","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-g-summit"],"acf":{"event_type":"gsummit","event_start_date":"04\/02\/2020","event_end_date":"04\/02\/2020","event_location":"The Cloud","event_venue_name":"","venue_map":false,"no_link":[],"event_link":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":true,"event_description_title":"This event has been cancelled and moved to the Cloud","event_description":"Due to the progressive propagation of the corona virus in the Nordics, Baltics and Europe over the last couple of weeks, Genesys has decided to cancel this physical event. <br \/>\r\n<br \/>\r\nWe have decided to move the event into the Cloud and we will virtually share some of the presentation on the same date from 13.00 CET. <br \/>\r\n<br \/>\r\nPlease find the updated agenda and register for the webinar to the right.<br \/>\r\n<br \/>\r\nPlease contact viktoria.vianden@genesys.com with questions.","event_header_image":"https:\/\/www.genesys.com\/media\/Nordics-Baltics-G-Summit-LP-Banner.jpg","form_button":"Register for the webinar here","is_external_registration":["External Registration"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001kpaTQAQ","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":false,"ar_custom_title":"","ar_url":false,"ar_custom_url":"","custom_ty":"<p>Thank you for your interest in our event, but please do note that we have cancelled this event.<\/p>\n<p>In case you have any questions please reach out to <a href=\"mailto:viktoria.vianden@genesys.com\">viktoria.vianden@genesys.com<\/a><\/p>\n<p>\/The Nordic\/Baltic Genesys Team<\/p>\n"},"additional_form_content":"<style>\n.gmkto_form.gmkto_format_horizontal .mktoForm .mktoFormRow {flex: 0 1 100%;}<br \/><\/style>\n","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"Check out the previous G-summit","sub_title":""},"media_content":{"select_media":"video","content_image":false,"content_video":"https:\/\/www.youtube.com\/embed\/qPYZG5NlVF8"},"text_content":{"sub_title_h4":"","text_content":"<p>See the video from the 2018 Nordic &amp; Baltic G-summit for inspiration. We plan for our 2020 event to deliver the same value to our customers \u2013 and more.<\/p>\n","cta_text":"","cta_url":""},"disable_speaker_section":true,"event_speakers":[{"speaker_name":"Arvid Axland","speaker_position":"Founder, Pool","speaker_description":"Arvid Axland is a Swedish thought leader within Customer Experience. Arvid's mission with his book \"the art of designing meaningful experiences\" is to have more companies discover the possibilities of acting as one holistic and meaningful experience. 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During Johans time as CEO, Releasy has gone from unprofitable to being a profitable company with a growth of 20-80% per year. ","speaker_image":237024,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/johan-frodell-2026b91\/"}]},{"speaker_name":"Jan Thomas Lerstein","speaker_position":"Head of IT Emerging Technologies, DNB","speaker_description":"Jan Thomas is responsible for many of the Natural Language Processing projects in DNB and has delivered both customer facing and internal systems for conversational AI.","speaker_image":237050,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/jan-thomas-lerstein-22466831\/"}]},{"speaker_name":"Dan Rood","speaker_position":"Vice President, Product Marketing, Genesys","speaker_description":"My passion is the math and science of story. The rhythms and tones of persuasive messaging. I believe that the purpose of Marketing is to persuade. Full stop. ","speaker_image":173536,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/drood\/"}]},{"speaker_name":"Joakim Skalberg","speaker_position":"Senior Principal Solutions Consultant, Genesys","speaker_description":"Joakim has 20 years of CX experience and has been with Genesys working close to customers and designing solutions supporting their needs for 8 years.","speaker_image":228466,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/joakimskalberg\/"}]},{"speaker_name":"Amanda Halpin","speaker_position":"EMEA Solution Lead, Strategic Solutions, Genesys","speaker_description":"Amanda Halpin is Solution Lead for Digital Sales at Genesys. She is responsible for enabling Genesys customers with conversion rate optimisation solutions. Prior to joining Genesys, Amanda worked as a Digital Marketing Consultant for Google.","speaker_image":132319,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/amandahalpin\/"}]},{"speaker_name":"Ian Nevin","speaker_position":"Consultant Alliance Manager, Genesys","speaker_description":"Ian is a Strategic Alliances Specialist and has a proven track record of building incremental sales revenue for major blue chip IT\/Telecoms companies such as Nortel, Vodafone and Interactive Intelligence (now Genesys).","speaker_image":228518,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/ian-nevin-396442\/"}]},{"speaker_name":"Regis Mace","speaker_position":"Director Solutions Consulting, Genesys","speaker_description":"Regis is a Customer Experience Passionate with Pre-Sales & Program Management expertise in Software and Service delivery. 20 years @ Genesys and is PMP certified.","speaker_image":132208,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/regismace\/"}]},{"speaker_name":"Tom Wuyts","speaker_position":"Director Professional Services, Genesys","speaker_description":"In my 20 years of CX Industry experience, I've had the opportunity to drive business transformation towards Enterprise Organizations from an internal customer perspective, managing strategic-innovative-change programs.","speaker_image":228545,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/tom-wuyts-b7a00217\/"}]},{"speaker_name":"Alberto Pasi","speaker_position":"EMEA Service Automation Solution Director, Genesys\u00a0","speaker_description":"Over 15 years of experience from Telecom Services driving UC and Contact Center services solution with customers in order to solve their needs and business issues.","speaker_image":234197,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/alberto-pasi-4aa1092\/"}]}],"disable_agenda_section":true,"event_agenda_group":[{"agenda_group_title":"8.15 - 9.00 Registration and light breakfast","event_agenda":false,"additional_agenda_content":"<p>Welcome!<\/p>\n"},{"agenda_group_title":"9.00 - 9.10 Welcome!","event_agenda":false,"additional_agenda_content":"<p>We are delighted to have Jason Andersson join us throughout the event as our Moderator!<\/p>\n"},{"agenda_group_title":"9.10 - 9.50 Genesys Vision 2020 - Experience as a Service","event_agenda":false,"additional_agenda_content":"<p>Speaker: Dan Rood, Vice President, Product Marketing, Genesys<\/p>\n"},{"agenda_group_title":"9.50 - 10.30 The future of customer and employee journeys","event_agenda":false,"additional_agenda_content":"<p>This presentation will make you understand how Genesys support customer and employee journeys, across all platforms, in the new era of digitization and hyper-personalization.<\/p>\n<p>Speaker: Joakim Skalberg, <span class=\"entry-value\">Senior Principal Solutions Consultant, Genesys<\/span><\/p>\n"},{"agenda_group_title":"10.30 - 10.50 Coffee break","event_agenda":false,"additional_agenda_content":"<p>Mingle with our Sponsors<\/p>\n"},{"agenda_group_title":"10.50 - 11.20 Achieving Personalisation at Scale for your Digital Customers","event_agenda":false,"additional_agenda_content":"<p>Learn how to elevate your customer experience to the next level by using AI for personalization at all stages of your buyers journey.<\/p>\n<p>Speaker: Amanda Halpin, EMEA Solution Lead, Strategic Solutions, Genesys<\/p>\n"},{"agenda_group_title":"10.50 - 11.20 Consultant Breakout Track","event_agenda":false,"additional_agenda_content":"<p>Consultant track &#8211; 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The result? More personalized, intuitive customer care from the first &#8220;Hello.&#8221; It works with your existing telephony and customer support technology and can easily be trained to engage with customers via speech or text, freeing your reps to handle more complex issues and provide a better customer experience. Customers get answers quickly and around the clock, live agents close cases faster and more helpfully, and analysts get faster insight into customer needs.<\/p>\n<p>Speaker: Dominique Pfeffer, Cloud Technology Partner Lead,\u00a0Google<\/p>\n"},{"agenda_group_title":"14.00 - 14.30 Breakout 1 - Option 1: Benify, customer case Genesys Cloud (PureCloud)","event_agenda":false,"additional_agenda_content":"<p><strong>The road to World Domination<\/strong><\/p>\n<p>Benify is Europe\u2019s fastest growing HR-Tech company which offers a unique product that helps organizations become a better employer. With the sight set on World Domination you need the courage to redefine the boundaries of what is possible within the Contact Center and what a customer interaction really is. By choosing Genesys Cloud (PureCloud) for its Contact Center, Benify gets the right tools that has the edge and helps them enable their vision of World Domination.<\/p>\n<p>Philip will talk about why they opted for Genesys Cloud, \u00a0what they are doing today, and what the future will hold!<\/p>\n<p>Speaker: Philip Hagenfeldt, Head of Customer Service, Benify<\/p>\n"},{"agenda_group_title":"14.00 - 14.30 Breakout 1 - Option 2:  DNB, customer case Genesys","event_agenda":false,"additional_agenda_content":"<p><strong>Chatbots in DNB \u2013 keeping up with customer expectations.<\/strong><\/p>\n<p>Speaker: Jan Thomas Lerstein,\u00a0Head of IT Emerging Technologies at DNB<\/p>\n"},{"agenda_group_title":"14.00 - 14.30 Breakout 1 - Option 3: Releasy, customer case PureConnect","event_agenda":false,"additional_agenda_content":"<p><strong>How new technology can transform customer service<\/strong><\/p>\n<p>Releasy is a Swedish outsourcer on a transformation journey. Today they are handling about 6,8 \u00a0million interactions per year over voice, email and chat. To improve the customer experience and at the same time create a more efficient customer service,\u00a0 they have decided to implement Google AI which will be integrated with their existing PureConnect platform from Genesys.<\/p>\n<p>Come and learn about how Releasy is planning to make use of the latest CX technology to become even more successful.<\/p>\n<p>Speakers: Sara Lindell, CCO and Johan Frodell, CEO at Releasy Customer Management<\/p>\n"},{"agenda_group_title":"14.30 - 14.50 Coffee break","event_agenda":false,"additional_agenda_content":"<p>Mingle with our Sponsors<\/p>\n"},{"agenda_group_title":"14.50 - 15.20 Breakout 2 - Option 1: Genesys Cloud and conversational AI","event_agenda":false,"additional_agenda_content":"<p>Times of \u00a0never ending choices in IVR to classify a customer intent are gone. Enter the Experience as a Service-era where Conversational Bots will drive service automation and better customer service.<\/p>\n<p>Join Alberto to discover Genesys Cloud strategy on Conversational AI, and why it is becoming an important part of today\u2019s modern customer service.<\/p>\n<p>Speaker: Alberto Pasi, EMEA Service Automation Solution Director, Genesys<\/p>\n"},{"agenda_group_title":"14.50 - 15.20 Breakout 2 - Option 2: Innovation for Genesys premise customers","event_agenda":false,"additional_agenda_content":"<p>Genesys is now a cloud first company. \u00a0Going forward our premise customers will benefit of two innovation tracks : One delivered in Hybrid mode from Genesys Cloud and one delivered on their premise platform. Join this breakout to learn more.<\/p>\n<p>Speaker: Regis Mace, Director Solutions Consulting, Genesys<\/p>\n"},{"agenda_group_title":"14.50 - 15.20 Breakout 2 - Option 3: Cloud migration in a nutshell","event_agenda":false,"additional_agenda_content":"<p>This session will leave you with a solid understand of what Cloud migration means within Genesys; what the journey looks like going from on-premise to the Cloud and how it gets supported by Genesys.<\/p>\n<p>Speaker: Tom Wuyts, Director Professional Services, Genesys<\/p>\n"},{"agenda_group_title":"15.30 - 16.00 Turning Agents into StoryTellers","event_agenda":false,"additional_agenda_content":"<p>Humans think in story. It\u2019s how we connect dots and make sense of the world around us. So what if we could use principles of storytelling to create more memorable interactions with your customers? In this session we will explore ancient storytelling principles and discuss how these might be applied to create better customer experiences for your customers.<\/p>\n<p>Speaker: Dan Rood, Vice President, Product Marketing, Genesys<\/p>\n"},{"agenda_group_title":"16.00 - 16.45 How to design meaningful experiences","event_agenda":false,"additional_agenda_content":"<p>Arvid Axland will give you some awakening inspiration of how you can become more successful as a company with an innovative customer experience approach. He will present a way of thinking as well as sensational examples from companies that have succeeded, from his book &#8220;the art of designing meaningful experiences&#8221;.<\/p>\n<p>People\u2019s view on what is important and valuable in their relationship with companies and consumption is changing fundamentally. And fast. That takes some radical rethinking in how you act as a company. 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