{"id":17930,"date":"2018-07-23T17:05:06","date_gmt":"2018-07-23T17:05:06","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=17930"},"modified":"2018-10-23T15:01:37","modified_gmt":"2018-10-23T22:01:37","slug":"g-summit-london-2018","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/g-summit-london-2018","title":{"rendered":"G-SUMMIT London 2018"},"content":{"rendered":"

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Presentations<\/a><\/p>\n

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Speakers<\/a><\/p>\n

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Sponsors<\/a><\/p>\n

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Venue<\/a><\/p>\n

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G-SUMMIT London 2018<\/h1>\n

London
\n28th June 2018<\/p>\n

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G-Summit London 2018, gathered visionaries, partners and industry thought leaders from across the UK&I who gathered to hear from engaging and dynamic speakers, and participate in interactive presentations and panel discussions that addressed the main challenges to delivering exceptional customer experience.<\/span><\/p>\n

This year\u2019s event theme\u00a0\u2018Moments Connected<\/span><\/strong>\u2019\u00a0showcased how our customers are using Genesys innovations to deliver frictionless customer experience across Sales, Marketing and Service.\u00a0 Additionally, G-Summit London featured conversations, presentations and networking with the leading authorities in the customer experience field from a variety of industries and geographies. <\/span><\/p>\n

Here’s what happened at G-Summit London 2018 in County Hall.<\/span><\/p>\n

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Stay Connected<\/h2>\n

Keep up to date with the latest on Genesys solutions and more on\u00a0LinkedIn<\/a>\u00a0and\u00a0Twitter<\/a>.<\/p>\n

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Presentations<\/h2>\n

[\/vc_column_text][vc_table vc_table_theme=”classic” allow_html=”1″ el_class=”agenda”][bg#ff4f1f;c#ffffff;align-center]Please%20click%20on%20the%20links%20below%20for%20the%20day’s%20presentations.|%3Ch3%3E%3Ca%20href%3D%22https%3A%2F%2Fwww.genesys.com%2Fmedia%2FNigelWatson_UnlockingthepotentialofAItoimprovecustomerengagement_FINAL.pdf%22%20target%3D%22_blank%22%3ECX%20Transformation%20Story%20-%20Northumbrian%20Water%20Group%3A%20Unlocking%20the%20potential%20of%20AI%20to%20improve%20customer%20engagement%3C%2Fa%3E%3C%2Fh3%3E%0A%3Cp%3ENigel%20Watson%2C%20CIO%2C%20Northumbrian%20Water%20Group%3C%2Fp%3E|%3Ch3%3E%3Ca%20href%3D%22https%3A%2F%2Fwww.genesys.com%2Fmedia%2F027d6a79-m_s_ananagsummitkeynote.pdf%22%20target%3D%22_blank%22%3EGold%20Sponsor%20Keynote%3A%20Our%20Artificial%20Intelligence%20Journey%3C%2Fa%3E%3C%2Fh3%3E%0A%3Cp%3ETony%20Granite%2C%20Head%20of%20Operations%20for%20Customer%20Sales%20and%20Service%20Centres%2C%20Marks%20and%20Spencer%3C%2Fp%3E%0A%3Cp%3ETony%20will%20share%20the%20famous%20UK%20retailer%E2%80%99s%20journey%20with%20AI%20over%20the%20last%2012%20months.%20How%2C%20together%20with%20their%20partner%2C%20Anana%2C%20they%20recognised%20the%20need%20for%20a%20virtual%20assistant%2C%20selected%20the%20right%20solution%2C%20identified%20the%20use-cases%2C%20tightly%20integrated%20it%20with%20Genesys%20and%20created%20the%20right%20operational%20model.%20Plus%2C%20of%20course%2C%20the%20results!%3C%2Fp%3E|%3Ch3%3EBreak%20Out%20Sessions%20%3Cbr%3E%0A%3Ca%20href%3D%22https%3A%2F%2Fwww.genesys.com%2Fmedia%2FRikMcCrossan_Genesysforsales_marketing.pdf%22%20target%3D%22_blank%22%3E%E2%80%98Moments%20Connected%E2%80%99%3C%2Fa%3E%3C%2Fh3%3E%0A%3Cp%3EDeliver%20frictionless%20customer%20experience%20across%20Sales%2C%20Marketing%20and%20Service.%20-%20Rik%20McCrossan%2C%20Digital%20Practice%20Laed%2C%20EMEA.%3C%2Fp%3E|%3Ch3%3EBreak%20Out%20Sessions%20%3Cbr%3E%3Ca%20href%3D%22https%3A%2F%2Fwww.genesys.com%2Fmedia%2FNoelia_London_GSummit18_CXMaturity.pdf%22%20target%3D%22_blank%22%3E%0ACX%20Transformation.%20Can%20we%20help%3F%3C%2Fa%3E%3C%2Fh3%3E%0A%3Cp%3EJoin%20us%20on%20a%20journey%20to%20a%20successful%20CX%20transformation.%20Learn%20how%20to%20identify%20where%20you%20want%20to%20go%20and%20how%20to%20get%20there.%20A%20roadmap%20full%20of%20techniques%20and%20powerful%20Uses%20Cases%20adapted%20to%20move%20your%20maturity%20needle%20from%20your%20initial%20state%20to%20the%20future%20you%20aspire%20to.%20-%20Noelia%20Romanillos.%20Director%20Business%20Consulting%20EMEA%2C%20Genesys%3C%2Fp%3E|%3Ch3%3EBreak%20Out%20Sessions%20%3Cbr%3E%3Ca%20href%3D%22https%3A%2F%2Fwww.genesys.com%2Fmedia%2FPureConnect_Roadmap_GSummit_SteveWalter.pdf%22%20target%3D%22_blank%22%3E%0APureConnect%20Roadmap%20-%20New%20Features%20and%20Accelerating%20Innovation%3C%2Fa%3E%3C%2Fh3%3E%0A%3Cp%3ECome%20find%20out%20what%E2%80%99s%20new%20and%20planned%20with%20the%20Genesys%20PureConnect%20platform.%20Learn%20how%20your%20PureConnect%20investment%20will%20secure%20your%20future%20and%20help%20you%20keep%20pace%20with%20your%20customers.%20-%20Stephen%20Walter%0ASolution%20Lead%2C%20Genesys%0A%3C%2Fp%3E|%3Ch3%3EBreak%20Out%20Sessions%3Cbr%3E%3Ca%20href%3D%22https%3A%2F%2Fwww.genesys.com%2Fmedia%2FGSummit_Ldn_PC_Roadmap_PeteTailby.pdf%22%20target%3D%22_blank%22%3EPureCloud%20Roadmap%3C%2Fa%3E%3C%2Fh3%3E%0A%3Cp%3EPureCloud%20is%20constantly%20evolving%20with%20new%20functionality%20released%20weekly.%20%0AJoin%20us%20for%20the%20PureCloud%20Roadmap%20session%20and%20learn%20about%20all%20the%20new%20features%20that%20Genesys%20will%20be%20releasing%20for%20PureCloud%20over%20the%20next%206%20months.%0A%20-%20Peter%20Tailby%0APureCloud%20Practice%20Lead%2C%20Genesys%0A%3C%2Fp%3E|%3Ch3%3E%3Ca%20href%3D%22https%3A%2F%2Fwww.genesys.com%2Fmedia%2FMartinHillWilson_OnceAIisembeddedwhat_sdifferentwithliveassistance.pdf%22%20target%3D%22_blank%22%3ECX%20Industry%20Insight%3A%20Once%20AI%20is%20embedded%2C%20what’s%20now%20different%20about%20live%20assistance%3F%3C%2Fa%3E%3C%2Fh3%3E%0A%3Cp%3EMartin%20Hill-Willson%2C%20Founder%2C%20Brainfood%20consultant%3C%2Fp%3E%0A%3Cp%3EIf%20we%20anticipate%20AI’s%20impact%20on%20contact%20strategy%20over%20the%20next%20few%20years%20we%20are%20looking%20at%20much%20reduced%20volumes%20that%20will%20still%20need%20routing%20to%20live%20assistance.%20Whatever%20remains%20unsuitable%20for%20self%20service%20should%20now%20better%20match%20the%20unique%20people%20skills%20that%20experienced%20advisors%20bring%20-%20whenever%20things%20get%20complex%2C%20emotional%20or%20just%20need%20the%20human%20touch.%20These%20are%20interactions%20with%20greater%20consequence%20and%20need%20the%20most%20capable%20and%20experienced%20to%20make%20the%20most%20of%20them.%20So%20in%20this%20world%2C%20what%20type%20of%20person%20should%20contact%20centres%20recruit%3F%20What’s%20the%20appropriate%20culture%20to%20nurture%20that%20talent%3F%20What%20are%20they%20now%20worth%20to%20an%20organisation%3F%20This%20keynote%20explores%20the%20new%20profile%20of%20advisors%20that%20will%20be%20emerging.%3C%2Fp%3E|%3Ch3%3E%3Ca%20href%3D%22https%3A%2F%2Fwww.genesys.com%2Fmedia%2FAlexanderMichael_InfuseDontConfuse.pdf%22%20target%3D%22_blank%22%3EMoments%20Connected%3A%20Outcomes%20Achieved%3C%2Fa%3E%3C%2Fh3%3E%0A%3Cp%3EAlexander%20Michael%20-%20Director%20of%20Consulting%2C%20Frost%20%26amp%3B%20Sullivan%3C%2Fp%3E%0A%3Cp%3ECX%20improvement%20is%20a%20Top%203%20driver%20behind%20IT%20investment%2C%20and%20new%20business%20models%20like%20XaaS%20emerge%20as%20a%20direct%20result%20of%20digital%20transformation.%20AI%20and%20robotic%20applications%20are%20really%20taking%20off%2C%20but%20human%20agents%20are%20increasingly%20important%20too%2C%20and%20organisations%20must%20empower%20them.%20IoT%20and%20the%20blending%20of%20the%20virtual%20and%20physical%20world%20create%20new%20CX%20delivery%20opportunities.%3C%2Fp%3E[\/vc_table][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_id=”speakers” css=”.vc_custom_1530907536851{background-color: #f2f2f2 !important;}”][vc_row][vc_column][vc_column_text]<\/p>\n

Speakers<\/h2>\n

These are some of the Speakers who attended this year’s event.<\/p>\n

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\n

Mark Turner<\/h3>\n<\/div>\n
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Executive Vice President, Genesys<\/p>\n<\/div>\n

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Rik McCrossan<\/h3>\n<\/div>\n
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Digital Practice Lead, EMEA, Genesys<\/p>\n<\/div>\n

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Alexander Michael<\/h3>\n<\/div>\n
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Director of Consulting, Frost & Sullivan<\/p>\n<\/div>\n

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Nick Wingrove<\/h3>\n<\/div>\n
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VP, Solution Consulting, Genesys<\/p>\n<\/div>\n

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Ann-Marie Stagg<\/h3>\n<\/div>\n
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CEO, Call Centre Management Association (UK)<\/p>\n<\/div>\n

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Nigel Watson<\/h3>\n<\/div>\n
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CIO, Northumbrian Water Group<\/p>\n<\/div>\n

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Martin Hill-Wilson<\/h3>\n<\/div>\n
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Founder, Brainfood Consulting<\/p>\n<\/div>\n

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Sponsors<\/h2>\n

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Gold Sponsor<\/h3>\n

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\"Anana\"<\/div><\/a><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”silver”][vc_column][vc_column_text]<\/p>\n

Silver Sponsor<\/h3>\n

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\"\"<\/div><\/a><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”silver”][vc_column][vc_column_text]<\/p>\n

Bronze Sponsors<\/h3>\n

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\"Gsummit<\/div><\/a><\/div>
\"Gsummit<\/div><\/a><\/div>
\"Gsummit<\/div><\/a><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″]
\"Gsummit<\/div><\/a><\/div>
\"Gsummit<\/div><\/a><\/div>
\"Gsummit<\/div><\/a><\/div>
\"Gsummit<\/div><\/a><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″]
\"Gsummit<\/div><\/a><\/div>
\"Gsummit<\/div><\/a><\/div>
\"Gsummit<\/div><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_id=”venue” css=”.vc_custom_1531348744048{background-image: url(https:\/\/www.genesys.com\/media\/gsummit-venue-london-bg.png?id=17977) !important;}” el_class=”wht”][vc_row][vc_column][vc_column_text]<\/p>\n

Venue<\/h2>\n

Riverside Building,
\nBelvedere Road,
\nLondon, SE1 7PB<\/p>\n

[\/vc_column_text]

Find Out More<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” content_placement=”middle” el_class=”follow” css=”.vc_custom_1530913837868{padding-top: .75em !important;padding-bottom: .75em !important;background-color: #d3d3d4 !important;}” el_id=”follow”][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_column_text el_class=”follow-text”]<\/p>\n

Follow the conversation at:\u00a0#GSummit18<\/span><\/p>\n

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[vc_section full_width=”stretch_row” content_placement=”middle” el_class=”page-nav-hdr” css=”.vc_custom_1531840898127{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_row content_placement=”middle”][vc_column width=”1\/4″][\/vc_column][vc_column width=”3\/4″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_row_inner content_placement=”middle” el_class=”page-nav”][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”1\/6″][vc_column_text] Presentations [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][vc_column_text] Speakers [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][vc_column_text] Sponsors [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][vc_column_text] Venue [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” content_placement=”middle” el_class=”section_header event-hdr” css=”.vc_custom_1531341063720{background-image: url(https:\/\/www.genesys.com\/media\/G-Summit-London-LP3.jpg?id=17949) !important;}”][vc_row][vc_column][vc_column_text el_class=”wht”] G-SUMMIT London 2018 London 28th June 2018 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text] G-Summit London 2018, gathered visionaries, partners and industry […]<\/p>\n","protected":false},"author":15,"featured_media":1200,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-17930","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-g-summit"],"acf":{"event_start_date":"06\/28\/2018","event_end_date":"06\/28\/2018","event_location":"London, England","event_link":"","hide_navigation":"true","hide_footer":"mini","utm_pass":false,"w_tycontent":"

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