{"id":541203,"date":"2024-10-10T02:34:54","date_gmt":"2024-10-10T09:34:54","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=collateral&#038;p=541203"},"modified":"2024-10-10T02:34:54","modified_gmt":"2024-10-10T09:34:54","slug":"taking-egaming-and-sports-betting-to-the-next-level","status":"publish","type":"collateral","link":"https:\/\/www.genesys.com\/en-gb\/collateral\/taking-egaming-and-sports-betting-to-the-next-level","title":{"rendered":"Taking eGaming and Sports Betting to the next level"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column]<div class=\"section-header   format-header-a has-title has-sub_title has-image has-bgcolor\" data-swidth=\"stretch\" data-bgcolor=\"bgc-plum\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h1>Genesys Callback<\/h1><p>Keep customer happy with follow-through<\/p><div class=\"content-container\"><p>No matter how good your self-service may be, there are times when customers feel that their best chance at solving a problem is to get on the phone with a live person. But this introduces the possibility that these same customers will experience the frustration of waiting in call queues or not having the option to request a callback from a web or mobile app.<\/p>\n<\/div><\/div><div class=\"media-col image-wide\"><img decoding=\"async\" width=\"440\" height=\"240\" style=\"\" src=\"https:\/\/www.genesys.com\/media\/8094ad6e-collateral-placeholder.jpg\" alt=\"Collateral placeholder\" \/><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-2x2\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Benefits<\/h4><ul>\n<li>Diam nonumy eirmod tempor invidunt ut labore et dolore magna<\/li>\n<li>Diam nonumy eirmod tempor invidunt ut labore et dolore magna<\/li>\n<li>Diam nonumy eirmod tempor invidunt ut labore et dolore magna<\/li>\n<li>Diam nonumy eirmod tempor invidunt ut labore et dolore magna<\/li>\n<\/ul>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Key Features<\/h4><ul>\n<li>Diam nonumy eirmod tempor invidunt ut labore et dolore magna<\/li>\n<li>Diam nonumy eirmod tempor invidunt ut labore et dolore magna<\/li>\n<li>Diam nonumy eirmod tempor invidunt ut labore et dolore magna<\/li>\n<li>Diam nonumy eirmod tempor invidunt ut labore et dolore magna<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-content\" data-swidth=\"stretch\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><div class=\"content-container\"><div class=\"section-item format-content-a4 has-image\" ><div class=\"text-col\"><h3><\/h3><h4>Paragraph headline goes here<\/h4>\n<p>Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua.<\/p>\n<p>At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata.Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyan.<\/p>\n<h4>Paragraph headline goes here<\/h4>\n<p>Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua.<\/p>\n<p>At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata.Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyan.<\/p>\n<h4>Paragraph headline goes here<\/h4>\n<p>Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua.<\/p>\n<p>At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata.Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyan.<\/p>\n<\/div><div class=\"media-col image-tall type-image\"><img decoding=\"async\" width=\"310\" height=\"333\" src=\"https:\/\/www.genesys.com\/media\/8e51bc6c-collaterl-holder-icon.png\" alt=\"video thumbnail\" \/><\/div><\/div>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"omnitable-scroll\"><div class=\"omnitable col-three plum-plain  scroll \" ><div class=\"ot-row header-row\" ><div class=\"ot-col span-1 h_left v_top\" ><p class=\"text-24\" style=\"text-align: center;\">Table header<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p class=\"text-24\" style=\"text-align: center;\">Table header<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p class=\"text-24\" style=\"text-align: center;\">Table header<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><ul>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<\/ul>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><ul>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<\/ul>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><ul>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<\/ul>\n<\/div>\n<\/div><div class=\"ot-row header-row\" ><div class=\"ot-col span-1 h_left v_top\" ><p class=\"text-24\" style=\"text-align: center;\">Table header<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p class=\"text-24\" style=\"text-align: center;\">Table header<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p class=\"text-24\" style=\"text-align: center;\">Table header<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><ul>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<\/ul>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><ul>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<\/ul>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><ul>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<li>Lorem ipsum dolor sit<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-cta format-cta-t1 has-bgcolor\" data-swidth=\"stretch\" data-cta-type=\"cta-t1\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"box-logo image-wide\"><img decoding=\"async\" width=\"672\" height=\"171\" src=\"https:\/\/www.genesys.com\/media\/27d1dbd7-atbfinancial-weblogo-color.png\" alt=\"Atbfinancial weblogo color\"><\/div><div class=\"text-col\"><div class=\"box-quote\">\"We\u2019re thrilled with Genesys Cloud, our results to date, and the company\u2019s vision for product innovation, security and stability. With its immediate and continuous delivery of new functionality, we can easily adopt technology advancements like artificial intelligence (AI) without expensive and time-intensive on-premises solution upgrades.\"<\/div><div class=\"speaker-info\"><p class=\"fullname\">Dwayne Calder<\/p><p class=\"jobtitle\">Managing Director<\/p><p class=\"company\">Insights &amp; Enablement, Client Care<\/p><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-column=\"grid-1x1\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h2>Capabilities<\/h2><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Paragraph headline goes here<\/h4><p>Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata.Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyan.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Paragraph headline goes here<\/h4><p>Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata.Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyan.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Paragraph headline goes here<\/h4><p>Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata.Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyan.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Paragraph headline goes here<\/h4><p>Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata.Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyan.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1572548458355{background-color: #f3f3f3 !important;}&#8221;][vc_row][vc_column][vc_single_image image=&#8221;159860&#8243; alignment=&#8221;center&#8221;][vc_column_text css=&#8221;.vc_custom_1572548467061{padding-top: 3em !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\">Genesys Callback for web, mobile and IVR provides seamless esc alation for assistance.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-column=\"grid-2x2\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h2>Technical specifications<\/h2><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Paragraph headline goes here<\/h4><ul>\n<li>Open data mart accessible by any third-party business intelligence.<\/li>\n<li>Open data mart accessible by any third-party business intelligence<\/li>\n<li>Open data mart accessible by any third-party business intelligence<\/li>\n<li>Open data mart accessible by any third-party business intelligence<\/li>\n<li>Open data mart accessible by any third-party business intelligence<\/li>\n<\/ul>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Paragraph headline goes here<\/h4><ul>\n<li>Open data mart accessible by any third-party business intelligence.<\/li>\n<li>Open data mart accessible by any third-party business intelligence<\/li>\n<li>Open data mart accessible by any third-party business intelligence<\/li>\n<li>Open data mart accessible by any third-party business intelligence<\/li>\n<li>Open data mart accessible by any third-party business intelligence<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-cta format-cta-a has-title has-sub_title has-imagebg\" data-swidth=\"stretch\" data-cta-type=\"cta-a\" data-bgimg=\"https:\/\/www.genesys.com\/media\/fe53a864-gse-hdr-gradient-rev.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h3>Download Resource<\/h3><h4>Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet<\/h4><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1572548458355{background-color: #f3f3f3 !important;}&#8221;][vc_row][vc_column][vc_single_image image=&#8221;159860&#8243; alignment=&#8221;center&#8221;][vc_column_text css=&#8221;.vc_custom_1572548467061{padding-top: 3em !important;}&#8221;] Genesys Callback for web, mobile and IVR provides seamless esc alation for assistance. 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