{"id":355400,"date":"2020-12-01T07:05:29","date_gmt":"2020-12-01T15:05:29","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=collateral&#038;p=355400"},"modified":"2020-12-01T07:04:16","modified_gmt":"2020-12-01T15:04:16","slug":"using-bots-to-increase-customer-satisfaction","status":"publish","type":"collateral","link":"https:\/\/www.genesys.com\/en-gb\/collateral\/using-bots-to-increase-customer-satisfaction","title":{"rendered":"Using bots to increase customer satisfaction"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":49,"featured_media":152424,"template":"","tax_priority":[],"tax_contenttheme":[14916,14850,14913],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16260],"tax_products_programs":[],"tax_buying_job":[16658],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-355400","collateral","type-collateral","status-publish","has-post-thumbnail","hentry","tax_contenttheme-grow-your-business-en-gb","tax_contenttheme-improve-customer-experience-en-gb","tax_contenttheme-level-up-your-technology-en-gb","tax_capability_sitewide-digital-en-gb","tax_buying_job-job-2-solution-exploration-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/collateral\/355400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/collateral"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/collateral"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/collateral\/355400\/revisions"}],"predecessor-version":[{"id":355405,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/collateral\/355400\/revisions\/355405"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/152424"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=355400"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=355400"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=355400"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=355400"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=355400"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=355400"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=355400"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=355400"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=355400"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=355400"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=355400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}