{"id":343820,"date":"2020-10-09T04:51:31","date_gmt":"2020-10-09T11:51:31","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=collateral&#038;p=343820"},"modified":"2020-10-09T05:04:10","modified_gmt":"2020-10-09T12:04:10","slug":"interaction-speech-recognition","status":"publish","type":"collateral","link":"https:\/\/www.genesys.com\/en-gb\/collateral\/interaction-speech-recognition","title":{"rendered":"Interaction Speech Recognition"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column]<div class=\"section-header   format-header-a has-title has-sub_title has-cta has-image has-bgcolor\" data-swidth=\"stretch\" data-bgcolor=\"bgc-plum\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h1>Interaction Speech Recognition<\/h1><p>Get accurate speech recognition without the complexity<\/p><div class=\"content-container\"><\/div><div class=\"cta-btn \"><a href=\"https:\/\/www.genesys.com\/media\/Interaction-Speech-Recognition-DS-EN.pdf\" target=\"_blank\" rel=\"\">Download a PDF<\/a><\/div><\/div><div class=\"media-col image-wide\"><img decoding=\"async\" width=\"440\" height=\"240\" style=\"\" src=\"https:\/\/www.genesys.com\/media\/Interaction-Speech-Recognition-DS-resource_center-EN-1.png\" alt=\"Interaction speech recognition ds resource center en\" \/><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-2x2\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Benefits<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Improved customer experience<\/h4><ul>\n<li>Personalise your customer\u2019s first impression of your business.<\/li>\n<li>Enable tasks such as address recognition not possible with touch-tone self-service.<\/li>\n<li>Simplify customer input and speed up option selection by eliminating long menu lists.<\/li>\n<\/ul>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Reduced costs<\/h4><ul>\n<li>Increase self-service completion rates by offering more natural interactions.<\/li>\n<li>More effectively automate simple, repetitive tasks while reserving agents for interactions that require human intervention.<\/li>\n<li>Install ISR natively with PureConnect \u2013 no additional hardware required.<\/li>\n<li>Improve productivity in the enterprise by allowing callers to access the speech-enabled ISR company directory<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-content\" data-swidth=\"stretch\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><div class=\"content-container\"><div class=\"section-item format-content-a4 has-image\" ><div class=\"text-col\"><h3><\/h3><p>Contact centres are continually challenged to balance customer satisfaction with cost containment. Automatic Speech Recognition (ASR) provides an effective method for achieving this goal by enabling more satisfying self-service interactions through a human speech experience.<\/p>\n<p>While ASR offers significant benefits, the solution has been accessible primarily to large contact centres due to the cost and complexity of deployment. Interaction Speech Recognition (ISR) from Interactive Intelligence brings the advantages of speech recognition to contact centres of all sizes by providing a built-in, cost-effective solution with accurate, flexible speech enablement.<\/p>\n<\/div><div class=\"media-col image-tall type-image\"><img decoding=\"async\" width=\"310\" height=\"333\" src=\"https:\/\/www.genesys.com\/media\/8e51bc6c-collaterl-holder-icon.png\" alt=\"video thumbnail\" \/><\/div><\/div>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-2x2\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h2>Key features<\/h2><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><ul>\n<li>Select speech in accordance with the complexity of your application. ISR includes a large library of built-in selections for grammars: digits, date and time, numbers, currency, and Boolean.<\/li>\n<li>No limit to the number of words within a grammar. Allows the ability to perform functions without the restriction of staying within a prescribed word count<\/li>\n<\/ul>\n<\/div><\/div><div class=\"grid-box grid-item\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><ul>\n<li>For enterprise users: Built-in support for company directory as well as speech-enabled options included in Interaction Attendant.<\/li>\n<li>Eliminate the need for a separate ASR server by running directly on media server(s).<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-cta format-cta-a has-title has-cta has-imagebg\" data-swidth=\"stretch\" data-cta-type=\"cta-a\" data-bgimg=\"https:\/\/www.genesys.com\/media\/fe53a864-gse-hdr-gradient-rev.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h3>Take this information to go<\/h3><div class=\"cta-btn\"><a href=\"https:\/\/www.genesys.com\/media\/Interaction-Speech-Recognition-DS-EN.pdf\" target=\"_blank\" rel=\"\">Download a PDF<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":49,"featured_media":305478,"template":"","tax_priority":[54],"tax_contenttheme":[14850],"tax_bundle":[],"tax_contenttheme2":[16186],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[16720],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-343820","collateral","type-collateral","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_contenttheme-improve-customer-experience-en-gb","tax_contenttheme2-level-up-your-technology-en-gb","tax_buying_job-job-4-supplier-selection-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/collateral\/343820","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/collateral"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/collateral"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/collateral\/343820\/revisions"}],"predecessor-version":[{"id":343827,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/collateral\/343820\/revisions\/343827"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/305478"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=343820"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=343820"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=343820"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=343820"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=343820"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=343820"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=343820"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=343820"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=343820"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=343820"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=343820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}