{"id":212608,"date":"2020-01-14T01:54:13","date_gmt":"2020-01-14T09:54:13","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=collateral&#038;p=212608"},"modified":"2020-01-14T05:24:24","modified_gmt":"2020-01-14T13:24:24","slug":"ivr-driver","status":"publish","type":"collateral","link":"https:\/\/www.genesys.com\/en-gb\/collateral\/ivr-driver","title":{"rendered":"IVR Driver"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column]<div class=\"section-header   format-header-a has-title has-sub_title has-cta has-image has-bgcolor\" data-swidth=\"stretch\" data-bgcolor=\"bgc-plum\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h1>IVR Driver<\/h1><p>Use your existing IVR and add new routing capabilities<\/p><div class=\"content-container\"><\/div><div class=\"cta-btn \"><a href=\"https:\/\/www.genesys.com\/media\/e03429ea-ivr-driver-ds-en_v2.pdf\" target=\"_blank\" rel=\"\">Download a PDF<\/a><\/div><\/div><div class=\"media-col image-wide\"><img decoding=\"async\" width=\"440\" height=\"240\" style=\"\" src=\"https:\/\/www.genesys.com\/media\/712460e9-ivr-driver-resource_center-en.jpg\" alt=\"IVR Driver\" \/><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-2x2\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Benefits<\/h4><ul>\n<li>Integrates existing third-party VXML 2.0+ <a href=\"https:\/\/www.genesys.com\/en-gb\/resources\/your-definitive-ivr-playbook\">IVR platforms with Genesys<\/a> quickly and simply<\/li>\n<li>Extends the value of your existing IVR while gaining new efficiency<\/li>\n<\/ul>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Key Features<\/h4><ul>\n<li>Telephony functions, such as transfer, conference, answer and release<\/li>\n<li>Call data manipulation, such as attach, update and delete<\/li>\n<li>Treatment handling for agent hold and parking<\/li>\n<li>Load distribution to multiple Genesys IVR servers<\/li>\n<li>Virtual channel generation for <a href=\"https:\/\/www.genesys.com\/en-gb\/collateral\/genesys-sip-voicemail-genesys?ost_tool=blog&amp;ost_campaign=website\">SIP<\/a> implementations<\/li>\n<li>Static and dynamic channel allocation capabilities<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-content\" data-swidth=\"stretch\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><div class=\"content-container\"><div class=\"section-item format-content-a4 has-image\" ><div class=\"text-col\"><h3><\/h3><h4>Keep your existing IVR<\/h4>\n<p>When setting up your contact centre, you can\u2019t always start with a blank slate. If your existing VXML 2.0+ IVR meets your needs, you\u2019ll want to maintain that investment as you upgrade other areas of your contact centre.<\/p>\n<h4>Enhance your existing IVR with new routing capabilities<\/h4>\n<p>Genesys\u00ae IVR Driver is a service that integrates your existing IVR with the <a href=\"https:\/\/www.genesys.com\/en-gb\/platform\/genesys-cloud\">Genesys Customer Experience Platform<\/a>, enabling you to preserve your existing setup while gaining the benefits of more advanced routing capabilities. Features like complete agent-state tracking and call-handling capabilities\u2014routing, queuing, conferencing and third-party call control\u2014not only improve voice self-service for your customers but also boost efficiency.<\/p>\n<h4>Gain more operational value with IVR Driver integration<\/h4>\n<p>IVR Driver is a web portal that enables primary and high-availability production and quality assurance ports, as well as development lab ports.<\/p>\n<p>Providing a bridge between your existing IVR and your Genesys platform reduces call handling times by displaying customer information via<br \/>\nscreen pops. This lets your agents easily address callers\u2019 needs. And, because the service is based on open standards and uses VoiceXML, XML messaging and open-source software, you also can improve your knowledge-based support via online forums and expanded talent pools.<\/p>\n<p>IVR Driver connects to the Genesys IVR server, which is typically configured two ways in nonSIP environments:<\/p>\n<ul>\n<li>IVR-in-front configuration with no switchspecific T-Server<\/li>\n<li>IVR-behind-switch configuration<\/li>\n<\/ul>\n<\/div><div class=\"media-col image-tall type-image\"><img decoding=\"async\" width=\"310\" height=\"333\" src=\"https:\/\/www.genesys.com\/media\/8e51bc6c-collaterl-holder-icon.png\" alt=\"video thumbnail\" \/><\/div><\/div>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column css=&#8221;.vc_custom_1578995486374{margin-top: -100px !important;}&#8221;]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-column=\"grid-2x2\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h2>Technical specifications<\/h2><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><ul>\n<li>VoiceXML 2.0+ specification<\/li>\n<li>Supports Genesys Media Server platforms 7.5 through 8.5<\/li>\n<li>Requires Apache Tomcat application server 1.7 or 1.8<\/li>\n<\/ul>\n<\/div><\/div><div class=\"grid-box grid-item\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><ul>\n<li>Compatible release of Genesys T-Server for IVR-behind-switch configurations<\/li>\n<li>Support for up to six concurrent IVR connection instances<\/li>\n<li>Support for primary\/backup and loadbalanced, high-availability models<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-cta format-cta-a has-title has-cta has-imagebg\" data-swidth=\"stretch\" data-cta-type=\"cta-a\" data-bgimg=\"https:\/\/www.genesys.com\/media\/fe53a864-gse-hdr-gradient-rev.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h3>Take this information to go<\/h3><div class=\"cta-btn\"><a href=\"https:\/\/www.genesys.com\/media\/e03429ea-ivr-driver-ds-en_v2.pdf\" target=\"_blank\" rel=\"\">Download a PDF<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column css=&#8221;.vc_custom_1578995486374{margin-top: -100px !important;}&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":678,"featured_media":130052,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-212608","collateral","type-collateral","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/collateral\/212608","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/collateral"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/collateral"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/678"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/collateral\/212608\/revisions"}],"predecessor-version":[{"id":217517,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/collateral\/212608\/revisions\/217517"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/130052"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=212608"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=212608"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=212608"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=212608"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=212608"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=212608"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=212608"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=212608"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=212608"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=212608"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=212608"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}