{"id":203448,"date":"2020-01-15T06:58:15","date_gmt":"2020-01-15T14:58:15","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=collateral&p=203448"},"modified":"2020-11-12T09:47:40","modified_gmt":"2020-11-12T17:47:40","slug":"genesys-pureconnect-unified-communications","status":"publish","type":"collateral","link":"https:\/\/www.genesys.com\/en-gb\/collateral\/genesys-pureconnect-unified-communications","title":{"rendered":"Genesys Connect Unified Communications"},"content":{"rendered":"

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Genesys Connect Solutions for unified communications<\/h1>

Get rich IP PBX communications in one powerful platform<\/p>

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The next wave of intelligent business communications<\/h3>

How a communications solution is built on the back-end tells a lot about how it will perform on the front-end. Pieced-together unified communications (UC) systems are full of complexity and steal energy from your enterprise. A more intelligent approach is a single, all-in-one platform that creates more power.<\/p>\n

The features in a UC solution might link media channels and users more tightly, but most UC frameworks lack any actual unification. They\u2019re mostly stitched-together products from different vendors with a UC banner wrapped around them. Genesys created our IP telephony software on a single integrated platform\u2014making it an all-in-one solution for all types of communications and business functions. Genesys Connect for Unified Communications<\/a> is powerful enough to unify your entire enterprise. More importantly, with a complete N+1 architecture for all media operations, Genesys Connect for Unified Communications is much more scalable than those pieced-together UC systems.<\/p>\n

With one platform, enterprises smartly connect departments, workgroups, contact centres, branch offices, and remote and mobile workers. The platform extends call control and messaging to the desktops of multiple users\u2014from 100 to 15,000\u2014and ACD capabilities for up to 5,000 contact centre users. It also scales up or down, as needed.<\/p>\n

In addition, companies can use advanced capabilities, such as outbound predictive dialling and business process automation with applications and licensing\u2014without having to tack on more systems.<\/p>\n<\/div>

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Capabilities<\/h2><\/div>

Single all-in-one platform approach<\/h4>

Genesys Connect enables you to better control communications while reducing costs. The solution centralises multichannel processing, system configuration, administration and reporting. And because you don\u2019t have to source multiple vendors, require fewer servers and will have a smaller data centre footprint, you will see a dramatic reduction in equipment and operational costs.<\/p>\n<\/div><\/div>

Easy deployment and administration<\/h4>

Auto-configure Genesys Connect gateways for IP networks and VoIP, then auto-provision and manage cost-saving IP phones\u2014or use Interaction SIP Station\u2122 call control devices to save even more money. The Genesys Connect Interactive Update<\/a>\u2122 application even handles service updates automatically.<\/p>\n<\/div><\/div>

Scalable all-software architecture<\/h4>

Genesys Connect incremental application licensing makes scalability straightforward and cost-effective, as does its multisite location independence and disaster recovery. With this capability, you can deploy and manage applications\u2014as needed, when needed\u2014even to multiple sites and users wherever they\u2019re located. The reliable, integrated Genesys Connect application suite eliminates unstable voice processing cards and all the points of potential failure that come with multi-system configurations.<\/p>\n<\/div><\/div>

Complete voice and interaction functionality<\/h4>

With Genesys Connect, you get a dial tone, plus multichannel queuing and routing, IVR<\/a>, speech-enabled auto-attendant, unified messaging, conferencing, presence management and more. At the desktop level, Genesys Connect is a straightforward and intuitive client application that instinctively makes users and interaction processes much more efficient.<\/p>\n<\/div><\/div>

Cost-effective multichannel customer service<\/h4>

Calls, faxes, email<\/a>, webchat<\/a>, SMS<\/a>, online forms and social media\u2014Genesys Connect handles all types of communications quickly and consistently. The streamlined real-time monitoring and end-to-end reporting capabilities of Genesys Connect make it easy to ensure service quality across channels. Advanced applications for multichannel recording and scoring, as well as automated post-call satisfaction surveys, improve service performance on a continuous basis.<\/p>\n<\/div><\/div>

Mobile support for location-independent use<\/h4>

Put Genesys Connect mobility-based applications in the hands of your sales force and field technicians to give them the same functionality as their in-office counterparts: company-wide presence, one-number Find-me\/Follow-me, conferencing, ad-hoc call recording, unified messaging as well as speech-enabled access to email, calendars and contacts. Mobile users can leverage softphones, smartphones, email clients and web browsers to access the Genesys Connect system from anywhere.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]

Benefits<\/h3>

One platform for your entire business<\/p><\/div>

Remote Workers and Mobile User Features<\/h4>