{"id":203410,"date":"2020-01-15T06:53:46","date_gmt":"2020-01-15T14:53:46","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=collateral&#038;p=203410"},"modified":"2020-01-15T06:53:48","modified_gmt":"2020-01-15T14:53:48","slug":"audiocodes-management-and-monitoring-applications-for-genesys","status":"publish","type":"collateral","link":"https:\/\/www.genesys.com\/en-gb\/collateral\/audiocodes-management-and-monitoring-applications-for-genesys","title":{"rendered":"AudioCodes Management and Monitoring Applications for Genesys"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column]<div class=\"section-header   format-header-a has-title has-cta has-image has-bgcolor\" data-swidth=\"stretch\" data-bgcolor=\"bgc-plum\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h1>AudioCodes Management and Monitoring Applications for Genesys<\/h1><div class=\"content-container\"><\/div><div class=\"cta-btn \"><a href=\"https:\/\/www.genesys.com\/media\/Audiocodes-Management-Monitoring-Application-DS-EN.pdf\" target=\"_blank\" rel=\"\">Download a PDF<\/a><\/div><\/div><div class=\"media-col image-wide\"><img decoding=\"async\" width=\"440\" height=\"240\" style=\"\" src=\"https:\/\/www.genesys.com\/media\/Audiocodes-Management-Monitoring-Application-DS-resource_center-EN.jpg\" alt=\"AudioCodes Management and Monitoring Applications for Genesys\" \/><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-2x2\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Highlights<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><ul>\n<li>Enables simple and low risk deployment of SIP-based contact centres<\/li>\n<li>Assures high-quality voice<\/li>\n<li>Reduces operating expense and total cost of ownership<\/li>\n<\/ul>\n<\/div><\/div><div class=\"grid-box grid-item\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><ul>\n<li>Simplifies identification of network issue and fault management<\/li>\n<li>Reduces administrative overhead<\/li>\n<li>Eliminates the need for expensive external probes<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-content\" data-swidth=\"stretch\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><div class=\"content-container\"><div class=\"section-item format-content-a4 has-image\" ><div class=\"text-col\"><h3><\/h3><p>Your IT department knows that when every component of your contact centre operates flawlessly, you\u2019re able to deliver the continuous service customers expect. IT is also responsible for responding rapidly when needs of your business change, whether the requirement is adding new agents or endpoints or deploying mass software updates and configuration changes.<\/p>\n<p>In partnership with AudioCodes, Genesys can simplify the centralised management and monitoring of your contact centre. A Genesys and AudioCodes solution eliminate the need to switch between multiple tools to monitor and manage your network and endpoints. The unique integration between Genesys IP phones and AudioCodes network monitoring tools enables you to pinpoint problem areas instantaneously, giving you everything needed for end-to-end management of performance and reliability of your contact centre.<\/p>\n<p>With AudioCodes Element Management System, you can manage your network and endpoints, quickly identify and resolve voice service problems, and act to prevent problems. The Session Experience Manager is a VoIP network monitoring and troubleshooting application. Together, they provide a proactive detection-correction function resulting in continuous service availability.<\/p>\n<h4>Element Management System<\/h4>\n<p>Element Management System is a centralised management tool for the AudioCodes product portfolio, including session border controllers, media gateways, and IP phones. Element Management System includes:<\/p>\n<ul>\n<li>Full coverage of the entire set of actions required to manage the voice network<\/li>\n<li>Support for mass software updates and configuration changes<\/li>\n<li>Remote management and control of IP phones at any location<\/li>\n<\/ul>\n<h4>Session Experience Manager<\/h4>\n<p>Session Experience Manager is an intelligent monitoring and troubleshooting analysis tool that enables IT managers to quickly identify, fix, and prevent issues that can affect users\u2019 voice experience. Session Experience Manager includes:<\/p>\n<ul>\n<li>Real-time monitoring of the entire VoIP network\u2019s quality, including the data centre, branches, and remote agent sites<\/li>\n<li>Proactive detection and prevention of issues before they are noticed by users<\/li>\n<li>Quick identification and repair of issues once they occur<\/li>\n<li>Embedded probing capability to spotlight specific issues<\/li>\n<\/ul>\n<\/div><div class=\"media-col image-tall type-image\"><img decoding=\"async\" width=\"310\" height=\"333\" src=\"https:\/\/www.genesys.com\/media\/8e51bc6c-collaterl-holder-icon.png\" alt=\"video thumbnail\" \/><\/div><\/div>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"omnitable-scroll\"><div class=\"omnitable col-two plum-alt  scroll \" ><div class=\"ot-row header-row\" ><div class=\"ot-col span-2 h_left v_top\" ><p class=\"text-24\" style=\"text-align: center;\">Technical Specifications<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Northbound Interfaces<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Network Management System: Commands and traps are relayed via the AudioCodes API<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Supported devices<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><ul>\n<li>Mediant 500\/ 800\/ 1000\/ 2000\/ 2600\/ 3000\/4000\/ 9000<\/li>\n<li>Mediant VE and Mediant SE<\/li>\n<li>400HD IP phone family<\/li>\n<li>Media Pack device<\/li>\n<\/ul>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Telecommunications Management Network Standards support<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>International Telecommunications Union recommendation M-3010 series<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Fault, configuration, accounting, performance, and security (FCAPS) functionality<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Provides:<\/p>\n<ul>\n<li>Fault management<\/li>\n<li>Configuration and provisioning<\/li>\n<li>Administrative support<\/li>\n<li>Performance management<\/li>\n<li>Security functions<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div><div class=\"omnitable-scroll\"><div class=\"omnitable col-two plum-alt  scroll \" ><div class=\"ot-row header-row\" ><div class=\"ot-col span-3 h_left v_top\" ><p class=\"text-24\" style=\"text-align: center;\">Session Experience Manager (SEM)<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p><a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/analytics-and-reporting?utm_source=linkedin&amp;utm_medium=paidsocial&amp;utm_campaign=website\">Call rating measured metrics<\/a><\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Mean Opinion Score \/ Jitter\/ Packet Loss\/ Delay (or Latency) \/ Echo<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Call rating measured metrics<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Mean Opinion Score \/ Jitter\/ Packet Loss\/ Delay (or Latency) \/ Echo<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Supported devices and server<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>AudioCodes session border controllers, media gateways and IP phones<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Network topology<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Entire network\/ selected devices\/ selected links\/ per time selection<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Call details<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Call lists (per device\/link)\/ Extensive voice quality details<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p><a href=\"https:\/\/www.genesys.com\/en-gb\/customer-experience\/better-results\/improving-agent-performance?utm_source=linkedin&amp;utm_medium=paidsocial&amp;utm_campaign=website\">Call trend statistics<\/a><\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Alarms from devices, activated upon userdefined thresholds:<\/p>\n<ul>\n<li>Active alarms\/ alarm history\/ alarm details in both active and historical views<\/li>\n<li>Search entire alarm table for any data string<\/li>\n<\/ul>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Alarms<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>ITU-T recommendation M.3010 series; fault, configuration, accounting, performance, and security alarming<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Reports<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Network (per device\/link)\/ trends\/ top users<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Users<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Connection to Active Directory\/ end users\u2019 satisfaction list\/ end users\u2019 satisfaction dashboard\/ contact end users directly from Session Experience Manager<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Supported platforms<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>VMware<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-cta format-cta-a has-title has-cta has-imagebg\" data-swidth=\"stretch\" data-cta-type=\"cta-a\" data-bgimg=\"https:\/\/www.genesys.com\/media\/fe53a864-gse-hdr-gradient-rev.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h3>Take this information to go<\/h3><div class=\"cta-btn\"><a href=\"https:\/\/www.genesys.com\/media\/Audiocodes-Management-Monitoring-Application-DS-EN.pdf\" target=\"_blank\" rel=\"\">Download a PDF<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":678,"featured_media":4039,"template":"","tax_priority":[55],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16315],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-203410","collateral","type-collateral","status-publish","has-post-thumbnail","hentry","tax_priority-55","tax_capability_sitewide-integrations-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/collateral\/203410","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/collateral"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/collateral"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/678"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/collateral\/203410\/revisions"}],"predecessor-version":[{"id":218527,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/collateral\/203410\/revisions\/218527"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/4039"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=203410"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=203410"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=203410"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=203410"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=203410"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=203410"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=203410"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=203410"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=203410"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=203410"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=203410"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}