{"id":506812,"date":"2024-02-16T10:18:43","date_gmt":"2024-02-16T18:18:43","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/development"},"modified":"2025-02-07T06:07:27","modified_gmt":"2025-02-07T14:07:27","slug":"development","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/en-gb\/capabilities\/development","title":{"rendered":"Development"},"content":{"rendered":"

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Uplevel your contact centre development environment<\/h1>\n

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Start for free<\/a>Visit Developer Centre<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

Deliver strategic value at scale with a modern approach to contact centre development<\/h2>\n

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Do real engineering work<\/h3>\n

The Genesys Cloud\u2122 platform was built with developers\u2019 needs in mind. Gain access to a rich development environment that\u2019s purpose-built to address unique use cases.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Bring innovation to market fast<\/h3>\n

Get a head start by building upon sustainable development frameworks and kits with a variety of templates and tools in familiar, modern languages.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Be a value-creation machine<\/h3>\n

Streamline development on a single, modern and feature-rich platform. Start saying yes to the business more often to deliver unique, unprecedented solutions.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column][vc_column_text]<\/p>\n

Create experiences others have yet to imagine<\/h2>\n

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API extension points<\/h3>\n

Extend and connect to virtually any part of your Genesys Cloud platform with over 3,000 APIs that are public by default and can be fully explored<\/a> and tested in the Developer Centre.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

Software developer kits<\/h3>\n

Simplify integrations using client libraries<\/a> that wrap REST API calls in an intuitive interface. Choose the programming language you\u2019re used to: JavaScript, Java, .NET, Python, iOS, Go and more.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

Embeddable framework<\/h3>\n

Quickly put contact centre services in web apps<\/a> \u2014 inside third-party systems or as browser extensions. This includes interaction types and functionality, such as click-to-dial, screen pop, call forwarding and scripts.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

Webhooks<\/h3>\n

Post event notifications into chat rooms<\/a> using preconfigured integrations with Jenkins, Jira, Bitbucket, GitHub, Salesforce and more. Send an event using a REST POST command with details.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

Client apps<\/h3>\n

Embed custom web apps in the Genesys Cloud interface<\/a>. Display apps in sidebar, main stage or interaction widget panels so they fit neatly alongside primary user applications.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

CI\/CD tools<\/h3>\n

Explore new product and custom innovations with minimal risk of human error using dev-and-test environments along with CX as Code<\/a>. Then A\/B test in production to innovate smarter.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

Functions<\/h3>\n

Connect to data stores and process data the way you want using Functions<\/a>. Tailor cryptographic processing, manipulate data, use your certificates and address a near infinite number of use cases \u2013 all without your own Amazon Web Services environment.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

Accelerators<\/h3>\n

Speed progress with sample configurations<\/a> for data actions, bot flows, architect flows, attribute-based security fragments, knowledge workbench and more. Deploy into your organisation without having to build and configure yourself.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

Developer Centre<\/h3>\n

Find everything you need to create in one place: Developer Centre<\/a>. Discover curated content for developers, including announcements, blogs, tutorials, how-to guides, dev apps and contact center development tools, active forums and more.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”5\/12″ offset=”vc_col-sm-offset-0″]

\"resource-thumb-state-of-cx-2024-clean\"<\/div>

Only 13%<\/p>\n

of organisations provide a fully connected omnichannel experience<\/p>\n

\u201cThe State of Customer Experience<\/a>,\u201d Genesys, 2023<\/p>\n<\/div>

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Make a bigger impact on the business<\/h2>\n

Genesys makes it easy to provide customers and employees with a fully automated and contextual experience across communication channels. You can focus on creating artificial intelligence (AI)-powered omnichannel solutions with your business counterparts \u2014 in real time. Dig in and understand their greatest opportunities, threats and disruptors. Then quickly create and show how technology can narrow the gap between customer expectations and what your company delivers.<\/p>\n

Equipped with the Genesys Cloud platform\u2019s packaged capabilities, rich public APIs, integration methods and developer tools, you\u2019ll have the freedom to build things that delight your customers and employees. With Genesys, you can say yes to the business more and become a strategic team member who enables differentiation.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column][vc_column_text css=””]<\/p>\n

Compose differentiation for your brand in and beyond the contact centre<\/h2>\n

Create innovative solutions for your customers, employees and business with an API-first, open platform that provides modern, functional tools and resources. Connect to platform services, accelerate the development cycle and test new ideas quickly and safely.<\/p>\n

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Extend your starting point for adding value to the business<\/h3>\n

Build on a development platform that delivers the industry’s most comprehensive set of native experience orchestration capabilities \u2014 all built on a single code base to seamlessly work together. Add to an expansive set of product capabilities and pre-built apps and integrations that are continuously expanding. User-centric APIs, software development kits (SDKs) and dev tools allow you to create code that delivers one of a kind experiences for customers and employees.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Get contact centre development tools and answers fast<\/h3>\n

The Genesys Developer Centre provides a knowledge base built by developers for developers. Serving as a central hub of information, tools and resources, you\u2019ll be able to build value and differentiated solutions quickly on the Genesys Cloud platform.<\/p>\n

We deliver the resources you need to operate efficiently. You can tap into the communal knowledge of our Developer Forum to get answers to specific questions from customers, partners and Genesys developers. With a connected community of developers, collaborating and learning is easy.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Fuel your CI\/CD pipeline<\/h3>\n

With Genesys, you have access to continuous integration and innovation along with the ability to more easily manage your CI\/CD pipeline. We provide a developer sandbox and configuration management tool, CX as Code, to define configuration objects (e.g., queues, skills and users) in plain text files and apply configurations between environments.<\/p>\n

CX as Code is built on top of the HashiCorp Terraform tool. Genesys provides a plugin for Terraform that allows you to manage the Genesys Cloud infrastructure. The plugin implements resources to interact with the Genesys Cloud public API to apply desired changes. You can more easily manage configurations across dev, test and production environments to support DevOps best practices.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Access the same APIs our developers use<\/h3>\n

Starting with a RESTful API-first approach, Genesys developers provide an API around what they create prior to release. Most APIs are public, which means Genesys customers and partners have open access to thousands of APIs to extend and connect to the Genesys Cloud platform. Get a single development platform that provides you and your team endless possibilities.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row equal_height=”yes” disable_element=”yes”][vc_column][vc_column_text]<\/p>\n

See what our customers have to say<\/h2>\n

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\"\"<\/div>

\nThat was our challenge at the beginning: To convince our software engineers that this is going to be real software engineering. We gave them some training and then let them loose in the developer documentation. And then we started to do the build and started to really explore some of the more advanced sides of it, like Terraform. Now we\u2019re at the point where our engineers are really loving working with the system.<\/p>\n<\/div>

Read the story<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row css=”.vc_custom_1669151417686{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column][vc_column_text]<\/p>\n

See what else you can do with Genesys<\/h2>\n

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Cloud architecture<\/h3>

Explore a comprehensive set of native capabilities \u2014 all built on a single codebase.<\/p><\/div>

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Cloud architecture and open platform<\/h3>

Modernise your tech stack and enable faster innovation \u2014 while guaranteeing secure, always-on operations.<\/p><\/div>

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Global availability<\/h3>

Get global coverage, security and resilience with a leading AI-Powered Experience orchestration platform.<\/p><\/div>

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Integrations and apps<\/h3>

Maximise your investments; integrate existing technologies and the skilled employees who use them with Genesys solutions. <\/p><\/div>

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Salesforce Integrations with Genesys Cloud<\/h3>

Bring your CRM and CCaaS solutions together with a pre-built Genesys Cloud integration for Salesforce.<\/p><\/div>

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Security and compliance<\/h3>

Ensure contact centre security and compliance with Genesys. Protect customer data, meet regulatory standards, and build trust with secure cloud solutions.<\/p><\/div>

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ServiceNow Integration<\/h3>

Add the leading cloud contact centre solution to your ServiceNow CSM system with a powerful prebuilt integration and supercharge your CX. <\/p><\/div>

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Explore all capabilities<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” el_class=”card-form-section”][vc_row css=”.vc_custom_1669151642993{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column][vc_column_text]<\/p>\n

Discover the Genesys Cloud platform for developers<\/h2>\n

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\"820×464<\/div>

Demo<\/p>

In-depth demo: Unified Experience from Genesys and ServiceNow<\/h3><\/div>
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\"Servicenow,<\/div>

Blog<\/p>

Genesys and ServiceNow: 3 Keys to Delivering a Unified Experience<\/h3><\/div>
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\"Resource<\/div>

Product overview<\/p>

Product Overview: Unified Experience from Genesys and ServiceNow<\/h3><\/div>
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See what you can build<\/h2>\n

Think beyond just a call centre solution. Develop code that helps deliver new types of experiences. Experiment with solutions that have the potential to leave customers feeling surprised and grateful they\u2019ve connected with your brand. And your employees will feel fortunate to work for a modern company that appreciates them. Request a demo to start imagining what\u2019s possible.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]

Welcome back<\/span> <\/span> <\/span><\/span><\/p>

Not You?<\/a><\/p><\/div>

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