{"id":503177,"date":"2024-01-04T10:16:45","date_gmt":"2024-01-04T18:16:45","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/global-availability"},"modified":"2025-11-18T15:30:28","modified_gmt":"2025-11-18T23:30:28","slug":"global-availability","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/en-gb\/capabilities\/global-availability","title":{"rendered":"Global availability"},"content":{"rendered":"

[vc_section sec_modern_width=”enable” background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D” vib=”enable” css=”.vc_custom_1760720831691{background-image: url(https:\/\/www.genesys.com\/media\/bg-image-global-availability.png?id=599515) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row equal_height=”yes” content_placement=”middle” vib=”enable”][vc_column background_color=”bgc-glass” width=”7\/12″ el_class=”p-3 d-inline-block w-auto” offset=”vc_col-lg-4 vc_col-md-4″][vc_column_text css=”.vc_custom_1760718714657{margin-bottom: 2rem !important;}”]<\/p>\n

Global availability<\/h1>\n

Gain strong global availability, security and resilience[\/vc_column_text]

Get started<\/a>Request a demo<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”5\/12″][vc_column_text css=””]<\/p>\n

Genesys Cloud is everywhere you and your customers are<\/h2>\n

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100+ countries<\/p>\n

Join organisations serving customers in over 100 countries, providing powerful customer experiences across diverse markets and cultures.<\/p>\n

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21 regions<\/p>\n

Deploy services effortlessly across 17 core regions and four satellite media regions \u2014 providing you with strong regional reach and localised solutions.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text ct_style=”stat” css=””]<\/p>\n

3+ availability zones<\/p>\n

Maximise uptime with Genesys Cloud, leveraging a minimum of three AWS Availability Zones in each region for enhanced resilience and performance.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”5\/6″ offset=”vc_col-sm-offset-1″][vc_single_image image=”599519″ alignment=”center” css=””][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D”][vc_row][vc_column width=”5\/12″][vc_column_text css=””]<\/p>\n

Engage customers anywhere with global coverage<\/h2>\n

An Amazon Web Services (AWS) well-architected solution<\/a>, Genesys Cloud AI-powered services are deployed in multiple, independent AWS Regions and Availability Zones around the world. An AWS Availability Zone consists of one or more discrete data centres, allowing us to operate production environments that are more highly available, fault-tolerant and scalable than would be possible from a single data centre.<\/p>\n

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Core regions<\/h3>\n

All services of the Genesys Cloud\u2122 platform are deployed in core regions. Each core region is associated with an AWS Region and uses multiple AWS Availability Zones.<\/p>\n

You select a default core region based on your organisation\u2019s location. User access is then routed to the data centre for that region. Media processing services for voice can be deployed in either a core or satellite region.[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Satellite regions<\/h3>\n

Satellite regions that expand our Global Media Fabric (GMF) let you take advantage of media tier services with broader international reach. This helps optimise routing and conversation quality by keeping media paths local whenever possible. It also allows for in-region recording storage to help address data residency requirements. Like core regions, each satellite region is associated with an AWS Region and multiple AWS Availability Zones.[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Simplified, flexible voice services<\/h3>\n

Genesys Cloud Voice<\/a> provides secure and scalable cloud-based SIP trunking. The fully integrated self-service portal takes the hassle out of setting up and managing your voice services. For additional flexibility, organisations can use their preferred service provider by leveraging our Bring Your Own Carrier option.[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Superior quality and performance<\/h3>\n

A seamless GMF encompassing core and satellite regions keeps real-time media like voice and video close to you and your customers, strategically minimising latency, enhancing service quality and enabling reliable AI-powered automation. Employ cloud telco providers across diverse regions, fortifying connectivity across borders.[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Proven, guaranteed availability<\/h3>\n

Rely on a platform designed to deliver maximum uptime<\/a>, backed by an aggressive SLA with up to a 100% credit guarantee. Genesys Cloud services are resilient in the event of a failure, can recover on their own without service disruption or customer data loss, and are designed to provide instant and virtually unlimited scale.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Find the Genesys Cloud regions closest to you<\/h2>\n

Select where your company is based to see which of our AWS Regions to consider as your default core region and where you might leverage a satellite region for your media tier. See the core regions Genesys Cloud Voice (GCV) services are delivered from natively. And feel free to use BYOC, too. The Genesys Cloud user interface currently supports 25-plus languages.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_id=”architecturetable”][vc_column]