{"id":502846,"date":"2023-12-22T01:03:49","date_gmt":"2023-12-22T09:03:49","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/cloud-architecture-and-open-platform"},"modified":"2025-06-24T09:20:41","modified_gmt":"2025-06-24T16:20:41","slug":"cloud-architecture-and-open-platform","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/en-gb\/capabilities\/cloud-architecture-and-open-platform","title":{"rendered":"Cloud architecture and open platform"},"content":{"rendered":"

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Genesys Cloud CX<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=”5\/12″][vc_column_text css=””]<\/p>\n

Cloud architecture and open CX platform<\/h1>\n

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Modernise your tech stack and enable faster innovation \u2014 while guaranteeing secure, always-on operations<\/p>\n

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Get a demo<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-0″][vc_single_image image=”568550″ alignment=”center” css=”” rounded_corners=”rounded-lg” el_class=”shadow-ad”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

Reduce IT complexity and lower costs<\/h2>\n

Navigating the fast-paced, artificial intelligence (AI)-powered digital landscape with a complex tech stack poses significant challenges to your customer and employee experiences. Legacy on-premises call centre software and cobbled-together cloud customer experience (CX) platforms hinder growth and efficiency. Instead, ease administration and maintenance, minimise your tech footprint, and empower your teams to stay ahead of evolving markets and the competition with the Genesys Cloud\u2122 platform.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Get a unified modern cloud architecture<\/h3>\n

Consolidate systems and reduce technical debt while co-creating connected experiences. With a foundation built on a single platform, Genesys Cloud delivers maximum uptime<\/a>, backed by an aggressive SLA with an up to 100% credit guarantee.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Innovate at speed and scale<\/h3>\n

Compose differentiation in and beyond the contact centre, tailored to your unique use cases. With weekly feature releases, turnkey marketplace apps and thousands of APIs, you can respond quickly to shifting customer expectations and business needs.<\/p>\n

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Achieve a global reach and local presence<\/h3>\n

Ensure secure, always-on operations to build brand trust wherever you operate. Services are available in over 105 countries through a network of globally distributed core and satellite regions, strategically located around the world, with centralised administration and control.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”1\/3″][vc_column_text css=”” el_class=”mb-2″]<\/p>\n

Future-proof your contact centre with an open platform<\/h2>\n

As a single AI-powered platform designed to evolve, Genesys Cloud is inherently more agile, secure and globally available than other solutions. It also delivers a better user experience and provides a lower total cost of ownership.[\/vc_column_text]

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SaaS architecture<\/h3>\n

Minimise your tech footprint and maximise availability with a comprehensive set of pre-integrated, AI-ready microservices built into a single codebase.<\/p>\n<\/div>

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Continuous innovation<\/h3>\n

Stay ahead of evolving market shifts, business requirements and your competition with options to activate new features weekly.<\/p>\n<\/div>

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Security and compliance<\/h3>\n

Rest easy knowing that your customers\u2019 data, and their trust, remain secure and compliant \u2014 no matter the location of your operations.<\/p>\n<\/div>

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Unified data<\/h3>\n

Combine data from any conversation or source with native AI services to inform orchestration and automation across your entire ecosystem in real time.<\/p>\n<\/div>

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Apps and integrations<\/h3>\n

Add value in a few clicks with prebuilt functionality and connectors to other systems from an expansive marketplace.<\/p>\n<\/div>

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Global availability<\/h3>\n

Strengthen and expand your global footprint with unsurpassed coverage wherever you are or want to be.<\/p>\n<\/div>

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No-code orchestration<\/h3>\n

Rapidly accelerate the conversion of business and IT institutional knowledge into all aspects of your customer service and employee experiences.<\/p>\n<\/div>

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Developer environment<\/h3>\n

Compose strategic value at scale with an API-first open platform and modern developer tools purpose-built to help you bring innovation to market fast.<\/p>\n<\/div>

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Centralised administration<\/h3>\n

In a single location, with a single login, maintain consistent, scalable operations and guardrails across deployments of any size, location or operating model. Take a tour to see how easy it is.<\/p>\n<\/div>

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2026 Buyer\u2019s Guide for AI and CX<\/h2>\n

Explore the six essential technology considerations that define a modern approach to CX.<\/p>\n<\/div>

Download now<\/div><\/div><\/div>
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