{"id":328531,"date":"2020-07-28T09:46:23","date_gmt":"2020-07-28T16:46:23","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&p=328531"},"modified":"2025-09-23T00:39:21","modified_gmt":"2025-09-23T07:39:21","slug":"reporting-integration-and-export","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/en-gb\/capabilities\/reporting-integration-and-export","title":{"rendered":"Reporting integration and export"},"content":{"rendered":"

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Contact centre reporting export and integration<\/h1>\n

Easily share customer interaction data across systems, tools and processes<\/p>\n

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Get started<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row gap=”35″ equal_height=”yes” content_placement=”middle”][vc_column width=”1\/2″ offset=”vc_col-sm-offset-0″][vc_column_text]<\/p>\n

It\u2019s your data, use it as you please<\/h2>\n

Data is vital, but messy data is a problem. Each time you add a new tool or system to meet business needs, your data multiplies. While these systems are necessary to solve your needs, they also introduce complexity.<\/p>\n

Every system tracks and measures in its own way. This often leads to a \u201csystem of record\u201d problem where data doesn\u2019t agree across tools. Bridge the gaps with flexible tools that improve business decisions both inside and outside your call center platform.<\/p>\n

Unify data from outside sources with the data in your call center system. Organise data with custom dashboards and reports. And get data back out when it\u2019s needed with no-strings exporting.<\/p>\n

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Turn data into valuable business insight<\/h2>\n

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Consistent reporting across the board<\/h3>\n

Bring real-time and historical data together across systems. Organise and search by customer or interaction. Eliminate confusion with personalised and consistent call centre reporting.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Data management that plays well with others<\/h3>\n

Create a single, unified picture of your business and customers with reporting that spans across all of your customer service and call centre software.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Dashboards to make data actionable<\/h3>\n

See what your data is trying to tell you. Contact centre data tends to exist as spreadsheets of numbers. Custom dashboards turn a matrix of numbers into actionable insights that match your unique needs.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column][vc_column_text]<\/p>\n

Make your data work for you<\/h2>\n

Our digital lifestyles create massive collections of data points. As the communication hub for your customers and your brand, the contact centre is at the heart of it all. You\u2019re sitting on a gold mine of customer data \u2014 past interactions, purchases, preferences and more.<\/p>\n

Making sense of that data begins with access. When it comes to your data, we believe you should be able to use it however you like. Basically, put your data to work to power even better customer experiences.<\/p>\n

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The AppFoundry<\/h3>\n

AppFoundry<\/a> is the place to find powerful pre-built solutions built on Genesys open platform technologies. Discover a broad range of customer service applications, business intelligence tools, integrations and services that address your unique needs.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Customisable reporting<\/h3>\n

Choose from a rich set of customisable online reports that can be published as links or delivered via email. Genesys provides a set of standard options and also lets you create custom reports to meet your specific business needs.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

The most usable data<\/h3>\n

Proprietary data models only cause problems. Your data should be available to you wherever you need it. Genesys is the only company working with both the Open Data Initiative (ODI) and Cloud Information Model (CIM) to drive interoperability across tools.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column]