{"id":265120,"date":"2020-04-22T09:36:14","date_gmt":"2020-04-22T16:36:14","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&p=265120"},"modified":"2024-05-16T10:33:09","modified_gmt":"2024-05-16T17:33:09","slug":"voicebots","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/en-gb\/capabilities\/voicebots","title":{"rendered":"Voicebots"},"content":{"rendered":"

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Intelligent voice assistants enhance customer service<\/h1>\n

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Get started<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_hidden-xs”]
\"Voice<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

Let AI-powered voicebots automate speech conversations<\/h2>\n

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Connect with customers immediately<\/h3>\n

Don’t put your customers on hold. Make your contact centre more accessible with intelligent voicebots that recognise human speech, respond in kind and are available 24 hours a day.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Make the virtual more personal<\/h3>\n

Create personalised, voice assistant-driven interactions that easily access and leverage customer and interaction data, and artificial intelligence (AI) across every conversation.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Transfer to live agents with ease<\/h3>\n

Bots and humans work best when they work together. Voicebots can escalate or transition calls \u2014 and relevant information \u2014 to agents, when needed, for seamless experiences.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column][vc_column_text]<\/p>\n

Voice assistants keep the conversation flowing<\/h2>\n

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Intent miner<\/h3>\n

Create voicebots based on actual conversations, ensuring they will understand your customers\u2019 intent and their unique needs.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

Customer-focused service<\/h3>\n

Blend voicebots with the power of agents to ensure your customers always get the right level of service at the right time.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

Native or third-party bots<\/h3>\n

Avoid vendor lock-in and maximise your existing investment. Blend AI from other vendors with the open Genesys Cloud\u2122 platform.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

Easy implementation<\/h3>\n

Enable customers to self-serve via their preferred communication channels. Build and customise chatbots and voicebots within a common foundation.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

Natural language understanding<\/h3>\n

Automate interactions by using natural language understanding (NLU), which comprehends customer intent to quickly field common questions.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

Intuitive visual flow builder<\/h3>\n

Create smart voicebots using an intuitive drag-and-drop flow builder that comes equipped with built-in dialog management and NLU features.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row content_placement=”middle”][vc_column width=”5\/12″]

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62%<\/p>\n

of consumers say receiving the services they need at any time in their preferred channel of choice is the type of personalisation that is most valuable in customer service interactions<\/p>\n

\u201cThe State of Customer Experience,\u201d Genesys, 2023<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”7\/12″][vc_column_text]<\/p>\n

Genesys voice assistants make customer interactions easier<\/h2>\n

Put voicebots to work in your call centre. AI-powered<\/a> virtual assistants converse with your customers using natural language and voice recognition. Customers can self-serve through common questions and issues. If something is too complex or needs a human touch, the customer is passed to a live agent with all necessary context and details.<\/p>\n

Voicebots also create revenue growth opportunities through cross-selling and up-selling. They can make personalised recommendations based on customer history and preferences. Plus, the speed, accuracy and 24-hour availability of voicebots directly improves customer experience.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=”yes” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column]

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\"Gartner<\/p>\n

2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Centre as a Service<\/p>\n

Gartner named Genesys a Leader for the 11th consecutive year<\/p>\n<\/div>

Get the Gartner report<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>