{"id":14855,"date":"2018-06-08T18:07:18","date_gmt":"2018-06-08T18:07:18","guid":{"rendered":"https:\/\/www.genesys.com?post_type=capabilities&p=14855"},"modified":"2025-07-31T08:40:18","modified_gmt":"2025-07-31T15:40:18","slug":"outbound","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/en-gb\/capabilities\/outbound","title":{"rendered":"Outbound"},"content":{"rendered":"

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Capabilities<\/a><\/div>
Contact center software<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row gap=”35″ equal_height=”yes” content_placement=”middle” vib=”enable”][vc_column width=”1\/2″ offset=”vc_col-sm-offset-0″ el_class=”order-md-1 order-5″]
\"Hero<\/a><\/div>[\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1 vc_hidden-xs”][vc_column_text css=””]<\/p>\n

Outbound<\/h1>\n

Scale proactive engagement with ease[\/vc_column_text]

Get a demo<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

Make every customer interaction count<\/h2>\n

\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes”][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Deliver personalised, timely outreach to customers<\/h3>\n

Stay ahead of customer needs with proactive outbound campaigns \u2014 preemptively reducing inbound inquiries with timely, tailored communications.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Unify customer engagement from a single platform<\/h3>\n

Proactively engage with customers across digital and voice channels, all from the same platform that manages inbound interactions to improve agent efficiency and customer engagement.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Ensure compliance while improving contact rates<\/h3>\n

Ensure every outbound communication complies with local, national and international laws. Make it easy to protect your business from compliance issues and still deliver the best customer experiences.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=”yes” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Outbound to reach more and risk less \u2014 in one platform<\/h2>\n

[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Agentless campaigns<\/h3>\n

Increase the productivity and cost-effectiveness of your outreach strategies with automated outbound campaigns. Combine lower-cost channels with self-service bots for voice and digital to maximise efficiency.[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Proactive notifications<\/h3>\n

Reach out proactively with timely, personalised notifications. Auto-notify customers about an upcoming appointment, recently shipped order or expiring membership through digital and voice channels.[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Simplify compliance<\/h3>\n

Meet evolving regulatory requirements and business policies. Leverage user-friendly and role-based admin tools to quickly create, deploy, modify and audit outbound campaigns.[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Advanced list management<\/h3>\n

Advanced list management is built into the platform, empowering smarter targeting and streamlined campaign execution. Easily segment, filter and prioritise contacts in real time to maximise outreach effectiveness and operational efficiency.[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Digital and voice campaigns<\/h3>\n

Proactively reach out to customers through voice, SMS, email, WhatsApp and other digital messaging channels. Use event-driven triggers to deliver timely, important messages on their preferred platform and engage them at the right moment.[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Integrated analytics and insights<\/h3>\n

Get detailed analytics on all your contact attempts across channels in a single performance view. With outbound and incoming calls in one report, you\u2019ll get deeper insights into the full range of contact attempts.[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Software-based verification<\/h3>\n

Improve contact rates by performing automatic pre-call checks against external systems. Industry-leading and patented call analysis detects voicemail, special information tones, carrier messages and live speakers.[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Automated intelligence<\/h3>\n

With built-in intelligence, outbound campaigns take dynamic, automated actions driven by customisable rule sets. Whether it\u2019s voice or digital, rules are evaluated before and\/or after each interaction to ensure every outreach is timely, relevant and compliant.[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Customise with open APIs<\/h3>\n

Simplify third-party integrations into your contact centre solutions with open, real-time APIs. Add prebuilt apps and integrations, including CRM systems, to your contact centre without involving IT.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”473639″ alignment=”center” si_max_width=”820px”][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D”][vc_row][vc_column][vc_column_text css=””]<\/p>\n

Outbound to reach more and risk less \u2014 in one platform<\/h2>\n

\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=”473639″ alignment=”center” si_max_width=”820px”][\/vc_column][\/vc_row][vc_row equal_height=”yes”][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Agentless campaigns<\/h3>\n

Increase the productivity and cost-effectiveness of your outreach strategies with automated outbound campaigns. Combine lower-cost channels with self-service bots for voice and digital to maximise efficiency.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Proactive notifications<\/h3>\n

Reach out proactively with timely, personalised notifications. Auto-notify customers about an upcoming appointment, recently shipped order or expiring membership through digital and voice channels.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Simplify compliance<\/h3>\n

Meet evolving regulatory requirements and business policies. Leverage user-friendly and role-based admin tools to quickly create, deploy, modify and audit outbound campaigns.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Advanced list management<\/h3>\n

Advanced list management is built into the platform, empowering smarter targeting and streamlined campaign execution. Easily segment, filter and prioritise contacts in real time to maximise outreach effectiveness and operational efficiency.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Digital and voice campaigns<\/h3>\n

Proactively reach out to customers through voice, SMS, email, WhatsApp and other digital messaging channels. Use event-driven triggers to deliver timely, important messages on their preferred platform and engage them at the right moment.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Integrated analytics and insights<\/h3>\n

Get detailed analytics on all your contact attempts across channels in a single performance view. With outbound and incoming calls in one report, you\u2019ll get deeper insights into the full range of contact attempts.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Software-based verification<\/h3>\n

Improve contact rates by performing automatic pre-call checks against external systems. Industry-leading and patented call analysis detects voicemail, special information tones, carrier messages and live speakers.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Automated intelligence<\/h3>\n

With built-in intelligence, outbound campaigns take dynamic, automated actions driven by customisable rule sets. Whether it\u2019s voice or digital, rules are evaluated before and\/or after each interaction to ensure every outreach is timely, relevant and compliant.
\n[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Customise with open APIs<\/h3>\n

Simplify third-party integrations into your contact centre solutions with open, real-time APIs. Add prebuilt apps and integrations, including CRM systems, to your contact centre without involving IT.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column]

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\"\"<\/div>

\"Gartner<\/p>\n

2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service<\/p>\n

Gartner named Genesys a Leader for the 11th consecutive year<\/p>\n<\/div>

Get the Gartner report<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>