{"id":14845,"date":"2018-06-07T18:05:51","date_gmt":"2018-06-07T18:05:51","guid":{"rendered":"https:\/\/www.genesys.com?post_type=capabilities&p=14845"},"modified":"2024-04-16T11:48:12","modified_gmt":"2024-04-16T18:48:12","slug":"forecasting-and-decisions","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/en-gb\/capabilities\/forecasting-and-decisions","title":{"rendered":"Forecasting & Decisions"},"content":{"rendered":"

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Get accurate workforce forecasting and flexible scheduling<\/h1>\n

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Get a demo<\/a><\/div>[\/vc_column][vc_column width=”5\/12″ offset=”vc_hidden-xs”][vc_single_image image=”476936″ alignment=”center”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”2\/3″ offset=”vc_col-lg-offset-2″][vc_column_text]<\/p>\n

Spend less time scheduling and more time boosting performance<\/h2>\n

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Forecast smarter and schedule faster<\/h3>\n

Generate, adjust and publish schedules instantly. Create accurate forecasts in minutes, leaving more time to focus on agent performance, skill development and coaching.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Handle schedule exceptions with ease<\/h3>\n

Easily adjust to unexpected deviations in employee schedules. Meet your adherence goals with the flexibility to fine-tune your plans quickly.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Gain performance insights in real time<\/h3>\n

Monitor service levels, occupancy, adherence and more in real time. Identify trends and enable managers to keep service levels and ensure proper staff coverage.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D”][vc_row][vc_column][vc_column_text]<\/p>\n

Get everything you need in a fully integrated solution<\/h2>\n

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Forecasting<\/h3>\n

Forecast up to two years ahead. Determine staffing needs and optimise schedules to boost efficiency, lower overtime and reduce turnover. Control your budget and manage shrinkage.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Scheduling<\/h3>\n

Take the headache out of creating and managing schedules. Streamline the scheduling process with automated shift allocation, flexible work rules and more.<\/p>\n

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Automated workflows<\/h3>\n

Set rules and automate processes to manage overtime, time-off approvals and trades so schedule updates run smoothly and don’t affect budgets or productivity.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Employee mobility tools<\/h3>\n

Let your customer service team take ownership of their work-life balance. Allow employees to view schedules, submit time-off requests and manage their own time from their smartphones through Genesys Tempo\u2122.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Recruitment and staffing<\/h3>\n

Help your human resources team improve the hiring process with tools from AppFoundry\u00ae Marketplace partners to assess and confirm candidates\u2019 skills and ensure they\u2019ll succeed in your contact centre.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Complex business hierarchies<\/h3>\n

Navigate rich hierarchies and complex business needs with valuable insights that improve efficiency. Map management units with labor, contract and service rules for regulatory or organisational compliance.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D”][vc_row][vc_column]

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\"Gartner<\/p>\n

2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Centre as a Service<\/p>\n

Gartner named Genesys a Leader for the 11th consecutive year<\/p>\n<\/div>

Get the Gartner report<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>