{"id":631813,"date":"2026-07-13T21:00:30","date_gmt":"2026-07-14T04:00:30","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=631813"},"modified":"2026-07-13T21:02:31","modified_gmt":"2026-07-14T04:02:31","slug":"2026-state-of-customer-experience-global-insights-for-cx-in-the-agentic-era","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/en-gb\/blog\/post\/2026-state-of-customer-experience-global-insights-for-cx-in-the-agentic-era","title":{"rendered":"2026 State of Customer Experience Report: Global Insights for CX in the Agentic Era"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span data-contrast=\"auto\">Customer expectations are rising again. But this year, the force reshaping those expectations is impossible to ignore: <\/span><a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/ai-and-automation\"><span data-contrast=\"none\">artificial intelligence (AI)<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">The fifth edition of \u201c<\/span><a href=\"https:\/\/www.genesys.com\/en-gb\/resources\/state-of-cx\"><span data-contrast=\"none\">The State of Customer Experience<\/span><\/a><span data-contrast=\"auto\">\u201d report by Genesys, based on global surveys of 5,811 consumers and 1,560 CX and business leaders, explores how AI is rapidly changing consumer expectations \u2014 and what customer experience (CX) organisations must do to keep up.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Consumers are using AI in their personal and professional lives. They\u2019re experiencing tools that respond quickly, adapt to context and make everyday tasks easier. And they\u2019re starting to expect the same level of speed, intelligence and convenience when they engage with businesses for service and support.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For CX leaders, this creates a new mandate: Deliver experiences that are faster, more connected and more empathetic while modernising operations for an AI-powered future.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This year\u2019s report highlights several key trends CX organisations need to watch:<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">AI is reshaping consumer expectations:<\/span><\/b><span data-contrast=\"auto\"> 76% of consumers believe AI will improve the quality and speed of customer service in the next two to three years. But consumers have little patience when AI-powered service fails: 84% will give a <\/span><a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/virtual-agents\"><span data-contrast=\"none\">virtual agent<\/span><\/a><span data-contrast=\"auto\"> up to three attempts to resolve their issue, and 47% would switch to another brand after only two to three bad interactions with a favourite brand.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">CX leaders are moving from AI adoption to orchestration:<\/span><\/b><span data-contrast=\"auto\"> AI is no longer a discrete technology initiative. It is becoming central to how organisations define CX strategy, design operations and support both customers and employees. Forty per cent of CX organisations are already using <\/span><a href=\"https:\/\/www.genesys.com\/en-gb\/definitions\/what-is-agentic-ai\"><span data-contrast=\"none\">agentic AI<\/span><\/a><span data-contrast=\"auto\">, and 82% of CX leaders expect autonomous AI agents to likely <\/span><a href=\"https:\/\/www.genesys.com\/en-gb\/definitions\/experience-orchestration\"><span data-contrast=\"none\">orchestrate the customer experience<\/span><\/a><span data-contrast=\"auto\"> within three years.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Human agents remain critical:<\/span><\/b><span data-contrast=\"auto\"> AI is changing the nature of CX work, but it isn\u2019t removing the need for human expertise. Ninety-one per cent of CX leaders expect human agents to remain a critical part of delivering CX three years from now. And 90% expect human-agent interactions to become more complex or emotionally charged.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Readiness is the new barrier to CX transformation:<\/span><\/b><span data-contrast=\"auto\"> CX leaders are investing in AI, but scaling it remains difficult. Keeping up with the pace of AI innovation and managing data for AI are tied as the top technology challenges facing CX organisations, each cited by 46% of CX leaders. And only 31% of CX infrastructure is fully in the cloud, creating a barrier to real-time orchestration and connected customer journeys.<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">These findings point to a clear trend: The next era of CX isn\u2019t being defined by whether organisations adopt AI. It is increasingly defined by whether they can turn AI into connected, trusted and measurable customer outcomes.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">AI Is Raising the Bar for Customer Experience<\/span><\/h3>\n<p><span data-contrast=\"auto\">Consumers no longer compare an organisation\u2019s CX only to that of its direct competitors. They compare it to the best experience they\u2019ve had <\/span><i><span data-contrast=\"auto\">anywhere<\/span><\/i><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">That raises the stakes for every organisation. In this year\u2019s survey, 92% of consumers say they expect every organisation to deliver an experience on par with the best they\u2019ve ever had. In other words, great CX is no longer defined by industry standards or direct competitors. It\u2019s defined by the fastest, easiest and most connected experiences consumers encounter.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">AI is further changing what \u201cgreat\u201d looks like. Just over half of consumers use AI at least weekly in their personal life, at 52%, or at work, at 53%. As consumers grow more accustomed to intelligent tools that provide faster answers and more convenient experiences, they bring those expectations into customer service interactions.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">But consumer openness to AI comes with a condition: AI needs to work well. When it helps resolve service issues quickly and completely, it can build confidence. When it repeats failed attempts, loses context or makes it difficult to reach a human agent, trust can erode just as quickly.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">From AI Adoption to Orchestration<\/span><\/h3>\n<p><span data-contrast=\"auto\">As more CX leaders recognise the importance of this shift, AI is becoming central to CX strategy and investment. Increasing customer value and loyalty is the top strategic priority for CX leaders over the next two years, cited by 35% globally. But the broader priority list shows how closely loyalty and retention are now tied to AI, modernisation and workforce transformation. CX leaders are also prioritising talent equipped to work alongside AI, modernising their CX technology stacks, scaling AI adoption, expanding AI-powered self-service and automating CX workflows.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This marks a larger change in how CX work gets done. Organisations are not simply using AI to make individual interactions faster. They\u2019re beginning to redesign CX around a more intelligent operating model \u2014 one that uses AI to orchestrate customer and employee experiences, improve service quality and deliver greater efficiency at scale.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Agentic AI is accelerating this shift. Traditional automation often focuses on discrete tasks. Agentic AI can interpret goals, plan multi-step actions, reason and adapt. When combined with the right data, governance and platform foundation, these capabilities can help CX organisations move from managing interactions to orchestrating outcome-driven experiences across the <\/span><a href=\"https:\/\/www.genesys.com\/en-gb\/definitions\/what-is-a-customer-journey\"><span data-contrast=\"none\">customer journey<\/span><\/a><span data-contrast=\"auto\">. <\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\"> <\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">What CX Leaders Should Watch Next<\/span><\/h3>\n<p><span data-contrast=\"auto\">The findings point to a clear takeaway: delivering on rising consumer expectations requires more than deploying AI. It also requires orchestrating experiences across channels, systems, data and people.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The full report explores five key recommendations for building towards that model:<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Modernise CX with a unified platform<\/span><\/b><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Design for the full journey, not individual interactions<\/span><\/b><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Build the hybrid workforce with intention<\/span><\/b><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Make <\/span><\/b><a href=\"https:\/\/www.genesys.com\/en-gb\/responsible-ai\"><b><span data-contrast=\"none\">responsible AI<\/span><\/b><\/a><b><span data-contrast=\"auto\"> a design principle<\/span><\/b><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Embrace agentic orchestration<\/span><\/b><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Together, these priorities reflect the shift from using AI in isolated interactions to orchestrating seamless journeys spanning customer intent to resolution.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">Explore the Full 2026 State of CX Report<\/span><\/h3>\n<p><span data-contrast=\"auto\">The \u201cState of Customer Experience 2026\u201d report explores these shifts in depth, including how consumer expectations are changing, where CX leaders are investing, why AI readiness remains a challenge and how regional trends differ across global markets.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The findings point to a key takeaway: Tomorrow\u2019s CX is not being defined by AI adoption alone. It\u2019s also being defined by how well organisations connect AI with the people, data, platforms and governance required to deliver experiences that are efficient, empathetic and trusted.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/en-gb\/resources\/state-of-cx\"><span data-contrast=\"none\">Download the full report<\/span><\/a><span data-contrast=\"auto\"> to explore both the global and regional findings, and learn how today\u2019s CX leaders are preparing for the agentic era of customer experience.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\"> <\/span><br \/>\n<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/en-gb\/resources\/state-of-cx\" target=\"_blank\" rel=\"noopener\"><b><span data-contrast=\"none\">Get the report<\/span><\/b><\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]Customer expectations are rising again. But this year, the force reshaping those expectations is impossible to ignore: artificial intelligence (AI). The fifth edition of \u201cThe State of Customer Experience\u201d report by Genesys, based on global surveys of 5,811 consumers and 1,560 CX and business leaders, explores how AI is rapidly changing consumer expectations [&hellip;]<\/p>\n","protected":false},"author":1076,"featured_media":630335,"template":"","tax_priority":[54],"tax_blogtype":[17751],"tax_blogcategory":[15963],"tax_contenttheme":[14850],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[16642],"tax_buyer_persona":[16881],"tax_sector":[],"tax_segment":[],"class_list":["post-631813","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-en-gb","tax_blogcategory-announcements-en-gb","tax_contenttheme-improve-customer-experience-en-gb","tax_buying_job-job-1-problem-identification-en-gb","tax_buyer_persona-business-en-gb","tax_content_type-blog-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/631813","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1076"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/631813\/revisions"}],"predecessor-version":[{"id":631818,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/631813\/revisions\/631818"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/630335"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=631813"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=631813"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_blogtype?post=631813"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_blogcategory?post=631813"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=631813"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=631813"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=631813"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=631813"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=631813"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=631813"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=631813"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=631813"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=631813"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}