{"id":571617,"date":"2024-05-09T08:47:12","date_gmt":"2024-05-09T15:47:12","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/calling-all-innovators-2024-genesys-customer-innovation-awards-nominations-open"},"modified":"2025-07-18T06:38:21","modified_gmt":"2025-07-18T13:38:21","slug":"calling-all-innovators-2024-genesys-customer-innovation-awards-nominations-open","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/en-gb\/blog\/post\/calling-all-innovators-2024-genesys-customer-innovation-awards-nominations-open","title":{"rendered":"Calling All Innovators: 2024 Genesys Customer Innovation Awards Nominations Open"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]Customer experience (CX) is no longer the only competitive differentiator for businesses. Today, the employee experience (EX) is just as important. And organisations that seamlessly blend CX and EX through people, processes and technology are exceeding expectations. Their insight to uplift both customers and employees fuels retention, loyalty and business value.<\/p>\n

As CX and EX reach new heights of interconnection, we are thrilled to celebrate those leading the charge with the 2024 Genesys Customer Innovation Awards<\/a>. Now in its 19th year, the Customer Innovation Awards recognize organisations of all sizes for propelling experiences.<\/p>\n

CX and EX Transformation and Innovation in 2024<\/h2>\n

With a concentration on transformation, excellence, innovation and impact, the 2024 Customer Innovation Awards celebrate organisations across a range of achievements. And here\u2019s your chance to show how you\u2019ve shaped the industry this past year.<\/p>\n

Nominations are now open for this year\u2019s awards. Here\u2019s a look at the 2024 Genesys Customer Innovation Awards categories:<\/p>\n

CX Achiever \u2014 Orchestrating an innovative CX and EX strategy<\/strong>
\nThis category recognises the organization that\u2019s taking a modern approach to experience orchestration by focusing on both CX and EX.<\/p>\n

CX Humanitarian \u2014 Best example of serving humanity through Genesys solutions<\/strong>
\nNew this year, the CX Humanitarian award will be given to the organization that\u2019s leveraging Genesys technology for the greater good \u2014 to make the world a better place.<\/p>\n

CX Innovator \u2014 Best use of Genesys AI<\/strong>
\nThe CX Innovator will be awarded to two customers, based on size (small- and mid-sized as well as enterprise), that are pushing the limits to deliver smarter and more cohesive customer and employee experiences with Genesys AI.<\/p>\n

CX Mover \u2014 Best cloud implementation<\/strong>
\nThis category is geared toward organizations that have undergone successful, well-executed cloud implementations. Three winners will be awarded based on implementation type (Genesys Professional Services implementation or self-implementation, and partner implementation with both partner and customer winners).<\/p>\n

EX Mobilizer \u2014 Best example of optimizing and improving workforce or employee engagement<\/strong>
\nThe EX Mobilizer category is dedicated to the team that has modernized how it manages and empowers employees with Genesys Workforce Engagement Management.<\/p>\n

From these five categories, eight winners will receive with a free trip to Xperience 2024<\/a> in Denver, CO, where they\u2019ll be honored in front of industry leaders, peers and influencers.<\/p>\n

To learn more about this year\u2019s categories and what makes a strong nomination,\u00a0check out our judging criteria<\/a>.<\/p>\n

A Look Back: 2023 Customer Innovation Awards Winners<\/h2>\n

Genesys customers and partners made huge strides in customer and employee experience in 2023 \u2014 improving agent productivity and satisfaction, successfully deploying bots in the contact center, and much more. Here\u2019s a look at what a few 2023 award winners<\/a> achieved.<\/p>\n

After implementing the Genesys Cloud\u2122 platform and Workforce Engagement Management, AdaptHealth<\/a> experienced a 60% improvement in agent productivity, 19% increase in service levels, 84% reduction in abandonment rates \u2014 and saw average agent quality scores hit 95%.<\/p>\n

Global technology solutions company Unisys<\/a> successfully eliminated seven legacy platforms and migrated approximately 100 client organizations across 12 global locations in just five months. It can now offer its customers more service channels while saving more than $2 million.<\/p>\n

Somerset Council<\/a>, a UK-based government organization,\u00a0implemented AI-powered Genesys voicebots to quickly route residents to their desired solutions. Now, multiple locations operate as a single contact center, resulting in 90% of calls being routed correctly because of bot identification, a 50% decrease in abandoned calls, seamlessly orchestrated experiences and lower technology costs.<\/p>\n

Submit Your Genesys Customer Innovation Awards Nomination Today<\/h2>\n

Your organization has exceeded expectations for your customers and employees \u2014 delivering the experiences they deserve. And we want to hear all about it. Submit your nominations\u00a0<\/a>by March 8, 2024.[\/vc_column_text]

Five trendsetters in CX innovation<\/h2>\n

See how five innovative companies \u2014 of diverse sizes and industries \u2014 have harnessed the power of modern cloud solutions to overcome traditional CX challenges and set new benchmarks in both customer and employee experience.<\/p>\n

Read the ebook<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]Customer experience (CX) is no longer the only competitive differentiator for businesses. Today, the employee experience (EX) is just as important. And organisations that seamlessly blend CX and EX through people, processes and technology are exceeding expectations. Their insight to uplift both customers and employees fuels retention, loyalty and business value. As CX and […]<\/p>\n","protected":false},"author":335,"featured_media":503261,"template":"","tax_priority":[54],"tax_blogtype":[17751],"tax_blogcategory":[15991],"tax_contenttheme":[14850,14912,14913],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[16735],"tax_buyer_persona":[16881,16900],"tax_sector":[],"tax_segment":[17096,17121,17123],"class_list":["post-571617","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-en-gb","tax_blogcategory-customer-highlights-en-gb","tax_contenttheme-improve-customer-experience-en-gb","tax_contenttheme-improve-employee-experience-en-gb","tax_contenttheme-level-up-your-technology-en-gb","tax_buying_job-job-5-validation-en-gb","tax_buyer_persona-business-en-gb","tax_buyer_persona-technical-en-gb","tax_segment-enterprise-en-gb","tax_segment-midsized-en-gb","tax_segment-smb-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/571617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/335"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/571617\/revisions"}],"predecessor-version":[{"id":571624,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/571617\/revisions\/571624"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/503261"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=571617"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=571617"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_blogtype?post=571617"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_blogcategory?post=571617"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=571617"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=571617"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=571617"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=571617"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=571617"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=571617"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=571617"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=571617"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=571617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}