{"id":563432,"date":"2025-03-31T03:42:44","date_gmt":"2025-03-31T10:42:44","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=563432"},"modified":"2025-03-31T03:42:44","modified_gmt":"2025-03-31T10:42:44","slug":"genesys-cloud-cx-4-delivering-more-ai-powered-experience-at-the-best-value","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/en-gb\/blog\/post\/genesys-cloud-cx-4-delivering-more-ai-powered-experience-at-the-best-value","title":{"rendered":"Genesys Cloud CX 4: Delivering More AI-Powered Experience at the Best Value"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text css=””]Managing competing pressures is a familiar challenge for modern customer experience (CX) leaders. Customers and employees want ever more personalised, seamless interactions. And contact centres are expected to deliver higher volumes with increased efficiencies.<\/span><\/p>\n

Solve for these challenges by using an AI-Powered Experience Orchestration platform to elevate your performance and quality while proactively managing your overall spend. That\u2019s where Genesys Cloud CX 4 comes in.<\/span><\/p>\n

The next level of Genesys Cloud CX<\/span>\u00ae<\/span><\/sup> packages combines the robust capabilities of Genesys Cloud CX 3 with powerful tools like Genesys Cloud Agent Copilot<\/a>, Customer Journey Management<\/a> and 30 AI Experience Tokens<\/a> per named agent. Together, these advanced features are designed to lower your total cost of operations, empower your agents and create exceptional experiences for your customers.<\/span>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

A Future-Ready Contact Centre<\/span><\/h3>\n

Your customers\u2019 expectations are constantly evolving. Genesys Cloud CX 4 capabilities ensure your contact centre is ready to meet these demands by integrating advanced AI capabilities with our<\/span> industry-leading<\/span><\/a> digital, voice and workforce engagement management (WEM) solutions. Let’s look at how three key capabilities can help to improve your overall contact centre operations:<\/span><\/p>\n

Genesys Cloud Agent Copilot:<\/strong> Guides agents with real-time insights, suggests next-best actions, and automates post-call tasks like wrap-up codes and summaries \u2014 saving time and reducing effort for all your agents.<\/span><\/p>\n

Genesys Cloud Customer Journey Management:<\/strong> Visualises and optimises customer journeys across channels within and beyond your contact centre, empowering your team to uncover opportunities, remove friction and enhance experiences at every touchpoint.<\/span><\/p>\n

30 AI Experience Tokens:<\/strong> Included with every agent license, these tokens let you seamlessly implement self-service with next-generation virtual agents<\/a>, supervisor copilots<\/a>, predictive engagement<\/a>, predictive routing<\/a> and social<\/a> with automation tools and bots to realise immediate business value.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

Value That Goes Beyond<\/span><\/h3>\n

With Genesys Cloud CX 4, you can drive satisfaction, value and greater efficiencies. Expect benefits that go beyond simple savings from automation. By leveling up to Genesys Cloud CX 4, you can:<\/span><\/p>\n

Boost Customer and Employee Satisfaction<\/span><\/h4>\n

Delight customers with faster resolutions, more personalised experiences and optimised journeys. And you can equip agents with the tools needed to deliver exceptional service.<\/span><\/p>\n

Accelerate Value from AI<\/span><\/h4>\n

Unlock insights to more easily deploy essential AI features like Virtual Agents without a complex or costly implementation process. This allows you to scale capabilities as your needs grow and maximise time to value with fewer resources needed to analyse impact.<\/span><\/p>\n

Lower Operational Costs<\/span><\/h4>\n

Reduce average handle times, automate repetitive tasks and aggregate cross-channel customer behaviours \u2014 all while continuously levelling up key contact centre metrics.<\/span><\/p>\n

Deliver More AI-Powered Experience<\/span><\/h4>\n

With its simplified structure and substantial<\/span> fair-use allotments<\/span>, the Genesys Cloud CX 4 offering provides exceptional value. This comprehensive package includes tools to orchestrate customer experiences, streamline operations and maximise ROI \u2014 all on a leading AI-powered contact centre platform.<\/span><\/p>\n

Genesys Cloud CX 4 isn\u2019t just about upgrading technology; it\u2019s about elevating your business to a new tier of performance while creating more meaningful connections with your customers and employees. Get to the next level of experience orchestration with Genesys Cloud CX 4. Contact your Genesys representative or <\/span>visit us online today<\/a> to learn more.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text css=””]Managing competing pressures is a familiar challenge for modern customer experience (CX) leaders. Customers and employees want ever more personalised, seamless interactions. And contact centres are expected to deliver higher volumes with increased efficiencies. Solve for these challenges by using an AI-Powered Experience Orchestration platform to elevate your performance and quality while proactively managing […]<\/p>\n","protected":false},"author":1101,"featured_media":563208,"template":"","tax_priority":[54],"tax_blogtype":[17751],"tax_blogcategory":[15963,13125,15491],"tax_contenttheme":[14913],"tax_bundle":[15273],"tax_contenttheme2":[16140],"tax_capability_sitewide":[16209,18308],"tax_products_programs":[16489,17531],"tax_buying_job":[16658],"tax_buyer_persona":[16881,16900],"tax_sector":[],"tax_segment":[17096,17121,17123],"class_list":["post-563432","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-en-gb","tax_blogcategory-announcements-en-gb","tax_blogcategory-cloud-en-gb","tax_blogcategory-new-features-en-gb","tax_contenttheme-level-up-your-technology-en-gb","tax_bundle-genesys-ai-en-gb","tax_contenttheme2-improve-customer-experience-en-gb","tax_capability_sitewide-ai-and-automation-en-gb","tax_capability_sitewide-journey-management-en-gb","tax_products_programs-genesys-ai-en-gb","tax_products_programs-genesys-cloud-cx-en-gb","tax_buying_job-job-2-solution-exploration-en-gb","tax_buyer_persona-business-en-gb","tax_buyer_persona-technical-en-gb","tax_segment-enterprise-en-gb","tax_segment-midsized-en-gb","tax_segment-smb-en-gb","tax_content_type-blog-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/563432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1101"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/563432\/revisions"}],"predecessor-version":[{"id":564665,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/563432\/revisions\/564665"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/563208"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=563432"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=563432"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_blogtype?post=563432"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_blogcategory?post=563432"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=563432"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=563432"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=563432"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=563432"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=563432"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=563432"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=563432"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=563432"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=563432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}