{"id":499478,"date":"2023-11-24T08:18:36","date_gmt":"2023-11-24T16:18:36","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=499478"},"modified":"2023-11-24T09:49:07","modified_gmt":"2023-11-24T17:49:07","slug":"championing-customer-service-excellence-european-contact-centre-customer-service-awards","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/en-gb\/blog\/post\/championing-customer-service-excellence-european-contact-centre-customer-service-awards","title":{"rendered":"Championing Customer Service Excellence: European Contact Centre &#038; Customer Service Awards and Irish Awards"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h4><b><span data-contrast=\"auto\">&#8220;Championing Customer Service Excellence: Night<\/span><\/b><b><span data-contrast=\"auto\">s<\/span><\/b><b><span data-contrast=\"auto\"> of Celebration at the European Contact Centre <\/span><\/b><b><span data-contrast=\"auto\">&amp; Customer Service <\/span><\/b><b><span data-contrast=\"auto\">Awards &amp; Irish Awards&#8221;<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">Last week marked a spectacular celebration of excellence at the <\/span><a href=\"https:\/\/www.ecccsa.com\/\" target=\"_blank\" rel=\"noopener\"><b><span data-contrast=\"auto\">European Contact Centre <\/span><\/b><b><span data-contrast=\"auto\">&amp; Customer Service <\/span><\/b><b><span data-contrast=\"auto\">Awards<\/span><\/b><\/a><span data-contrast=\"auto\">, and I was fortunate to be part of the festivities for the first time.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The event was nothing short of a <\/span><span data-contrast=\"auto\">dazzling spectacle<\/span><span data-contrast=\"auto\">, with <\/span><span data-contrast=\"auto\">c<\/span><span data-contrast=\"auto\">arnival <\/span><span data-contrast=\"auto\">d<\/span><span data-contrast=\"auto\">ancers, acrobatics<\/span><span data-contrast=\"auto\"> and captivating <\/span><span data-contrast=\"auto\">\u2018<\/span><span data-contrast=\"auto\">D<\/span><span data-contrast=\"auto\">ay of the <\/span><span data-contrast=\"auto\">D<\/span><span data-contrast=\"auto\">ead<\/span><span data-contrast=\"auto\">\u2019<\/span><span data-contrast=\"auto\"> figures gracing the stage. The charismatic Fiona Bruce, a renowned journalist, led the evening, and a surprise appearance by &#8216;<\/span><span data-contrast=\"auto\">The <\/span><span data-contrast=\"auto\">Fizz&#8217; added an extra layer of excitement.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Genesys<\/span> <span data-contrast=\"auto\">is<\/span><span data-contrast=\"auto\"> a proud sponsor of the event<\/span><span data-contrast=\"auto\">, which <\/span><span data-contrast=\"auto\">recogni<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">es<\/span><span data-contrast=\"auto\"> innovation and excellence across the industry.<\/span><span data-contrast=\"auto\"> It was an honour for me to present the<\/span> <span data-contrast=\"auto\">A<\/span><span data-contrast=\"auto\">ward for Greatest Environment, Social and<\/span><span data-contrast=\"auto\"> Govern<\/span><span data-contrast=\"auto\">ance<\/span> <span data-contrast=\"auto\">Impact<\/span><span data-contrast=\"auto\">, a category close to both my heart and Genesys values of sustainability, diversity<\/span><span data-contrast=\"auto\"> and empathy.<\/span><span data-contrast=\"auto\"> The finalists and winners in that category <\/span><span data-contrast=\"auto\">truly embody those values we<\/span><span data-contrast=\"auto\"> care about.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This event was a showcase <\/span><span data-contrast=\"auto\">for<\/span><span data-contrast=\"auto\"> the passion and dedication shown by <\/span><span data-contrast=\"auto\">our <\/span><span data-contrast=\"auto\">custo<\/span><span data-contrast=\"auto\">mers and industry partners to transforming customer <\/span><span data-contrast=\"auto\">experiences and contact <\/span><span data-contrast=\"auto\">cent<\/span><span data-contrast=\"auto\">re<\/span><span data-contrast=\"auto\"> operations <\/span><span data-contrast=\"auto\">and achieving outstanding results. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Meeting these <\/span><span data-contrast=\"auto\">customers, partners, colleagues <\/span><span data-contrast=\"auto\"> and friends from <\/span><span data-contrast=\"auto\">all <\/span><span data-contrast=\"auto\">across Europe<\/span><span data-contrast=\"auto\"> was the highlight of the evening.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A heartfelt congratulations <\/span><span data-contrast=\"auto\">to <\/span><span data-contrast=\"auto\">all the companies shortlisted and the deserving winners. It filled me with pride to see so many <\/span><span data-contrast=\"auto\">Genesys<\/span><span data-contrast=\"auto\"> customers in this prestigious list.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">European Contact Centre <\/span><\/b><b><span data-contrast=\"auto\">&amp; Customer Service <\/span><\/b><b><span data-contrast=\"auto\">Awards\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">Congratulations to the list of winning Genesys customers!<\/span><\/p>\n<p><strong>Best Contact Strategy\u00a0\u00a0<\/strong><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"3\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">GOLD &#8211; <\/span><span data-contrast=\"auto\">Severn Trent<\/span><span data-contrast=\"auto\">\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_single_image image=&#8221;499479&#8243; css=&#8221;.vc_custom_1700840332074{padding-bottom: 10px !important;}&#8221;][vc_column_text]<\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"3\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">SILVER &#8211; <\/span><span data-contrast=\"auto\">Openreach<\/span><span data-contrast=\"auto\">\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"3\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">BRONZE &#8211; <\/span><span data-contrast=\"auto\">Benenden Health<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<strong>Most Effective Strategic Transformation Programme\u00a0<\/strong><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"3\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">GOLD \u2013 <\/span><span data-contrast=\"auto\">IG Group<\/span><span data-contrast=\"auto\">\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_single_image image=&#8221;499561&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<strong>Most Effective Application of Technology (CX)<\/strong><\/p>\n<ul>\n<li>GOLD \u2013 <a href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/northumbrian-water-2\" target=\"_blank\" rel=\"noopener\">Northumbrian Water<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_single_image image=&#8221;499562&#8243; css=&#8221;.vc_custom_1700841834426{padding-bottom: 20px !important;}&#8221;][vc_column_text]<\/p>\n<ul>\n<li>BRONZE &#8211; <a href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/natwest-group\" target=\"_blank\" rel=\"noopener\">NatWest Group<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<strong>Most Effective Management of Peak Demand<\/strong>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li>GOLD &#8211; Sage<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_single_image image=&#8221;499555&#8243; css=&#8221;.vc_custom_1700843156058{padding-bottom: 30px !important;}&#8221;][vc_column_text]<\/p>\n<ul>\n<li>BRONZE &#8211; PureGym<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_single_image image=&#8221;499554&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<strong>Best Approach to Diversity, Equity, Inclusion &amp; Belonging (DEIB)\u202f<\/strong><\/p>\n<ul>\n<li>GOLD \u2013 OVO Energy<\/li>\n<\/ul>\n<p><strong>Best Supporting Team\u00a0<\/strong><\/p>\n<ul>\n<li>SILVER \u2013 Atom Bank<\/li>\n<\/ul>\n<p><strong>Best Customer Centric Culture\u00a0<\/strong><\/p>\n<ul>\n<li>SILVER \u2013 Bupa<\/li>\n<\/ul>\n<p><strong>Best Customer Service Team (Large)<\/strong><\/p>\n<ul>\n<li>SILVER &#8211; CPM International<\/li>\n<\/ul>\n<p><strong>Best Customer Experience (Small Team)\u00a0<\/strong><\/p>\n<ul>\n<li>SILVER &#8211; <a href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/belfius-insurance\" target=\"_blank\" rel=\"noopener\">Belfius<\/a><\/li>\n<\/ul>\n<p><strong>Best Business Development Team<\/strong><\/p>\n<ul>\n<li>SILVER \u2013 Domestic &amp; General<\/li>\n<\/ul>\n<p><strong>Best Employee Experience (Large)<\/strong><\/p>\n<ul>\n<li>SILVER &#8211; Domestic &amp; General<\/li>\n<\/ul>\n<p>A sincere thank you to all the Genesys Customers for their unwavering commitment to transforming the industry. We eagerly anticipate the continued growth we will achieve together.<\/p>\n<p>Find out more about all the <a href=\"https:\/\/www.ecccsa.com\/2023-winners\/\">winners on the night.<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h4>But the celebration didn\u2019t end there.<\/h4>\n<p>Genesys also raised our glasses last week, this time at the <a href=\"https:\/\/www.ccma.ie\/awards\/ccma-irish-customer-contact-shared-services-awards-2023\">CCMA Irish Customer Contact &amp; Shared Services Awards 2023<\/a> where the festivities and recognition continue as we applaud the remarkable achievements in customer experience.<\/p>\n<p><strong>Best Use of Digital Channels \u2013 <a href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/cartrawler\" target=\"_blank\" rel=\"noopener\">CarTrawler<\/a><\/strong><\/p>\n<p><strong>Best Use of Technology \u2013 EIR<\/strong><\/p>\n<p><strong>Best Use of Technology Project \u2013 Bank of Ireland<\/strong><\/p>\n<p>As we now look forward to 2024, let us carry forward the spirit of excellence and collaboration, propelling us towards a future of continued innovation and shared success in the realm of customer experience.<\/p>\n<p>Cheers to the journey ahead! Cheers to our customers and partners &#8211; the industry&#8217;s true stars![\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text] &#8220;Championing Customer Service Excellence: Nights of Celebration at the European Contact Centre &amp; Customer Service Awards &amp; Irish Awards&#8221;\u00a0 Last week marked a spectacular celebration of excellence at the European Contact Centre &amp; Customer Service Awards, and I was fortunate to be part of the festivities for the first time.\u00a0\u00a0 The event was [&hellip;]<\/p>\n","protected":false},"author":1052,"featured_media":0,"template":"","tax_priority":[],"tax_blogtype":[],"tax_blogcategory":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-499478","blog","type-blog","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/499478","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1052"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/499478\/revisions"}],"predecessor-version":[{"id":499576,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/499478\/revisions\/499576"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=499478"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=499478"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_blogtype?post=499478"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_blogcategory?post=499478"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=499478"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=499478"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=499478"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=499478"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=499478"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=499478"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=499478"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=499478"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=499478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}