{"id":436312,"date":"2022-06-16T03:18:02","date_gmt":"2022-06-16T10:18:02","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=436312"},"modified":"2022-06-16T03:18:02","modified_gmt":"2022-06-16T10:18:02","slug":"genesys-unveils-new-london-head-office","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/en-gb\/blog\/post\/genesys-unveils-new-london-head-office","title":{"rendered":"Genesys unveils new London head office"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]As the business world embraces flexible hybrid practices and drop-in workspaces, EJ Cay, Vice President UK&I at Genesys, reveals the vision underpinning a stunning new head office \u2013 The Lighthouse \u2013 and what it means for employees, customers, and partners.<\/p>\n

A destination for adjusted lifestyles<\/strong>
\nStanding a stone\u2019s throw from *King\u2019s Cross station<\/a> is a striking four-storey Victorian building with a nautical-looking rooftop spire. Cloaked in mystery, The Lighthouse dates from 1875, when it sat atop Netten\u2019s Oyster Bar. Flashing to signal the arrival of seafood to busy crowds, it sat derelict for too many years before caring restoration in 2016.<\/p>\n

Fittingly run by managed services company, Landmark, The Lighthouse is anything but a building relocation project. In fact, it\u2019s a major Genesys milestone.<\/p>\n

\u201cFor many organisations, ours included, the last couple of years awakened the idea that people should be judged on output not a nine-to-five treadmill,\u201d says EJ. \u201cThe Lighthouse reflects that post-pandemic culture. We want it to be a thriving CX innovation<\/a> hotbed. Somewhere people feel and think differently as to how they work. Somewhere to connect with the industry\u2019s top talent and brightest young minds. And, ultimately, somewhere they come to get inspired and drive business outcomes.\u201d<\/p>\n

Bringing to life the art of the possible<\/strong>
\nDrawing lessons from the previous Genesys office in Surrey, The Lighthouse is open for business. The UK and Ireland executive team will take residence at the end of this month. At its core is the new Genesys Experience Centre conceived to host insightful briefings and technical demos, bringing to life the art of CX possible through customer journeys viewed in 3D and virtual reality.<\/p>\n

\u201cThe Genesys Experience Centre<\/a> will use immersive technologies to reproduce the conditions under which this century\u2019s CX will flourish,\u201d adds EJ. \u201cThrough such simulations the more we know about our customers\u2019 customer and their wants and needs, the more we can help make data-driven decisions to strengthen loyalty.\u201d<\/p>\n

Buzzy social scene<\/strong>
\nAccess to The Lighthouse couldn\u2019t be easier. Adjacent mainline King\u2019s Cross and St Pancras stations are complemented by six underground links, augmented by the brand-new Elizabeth line. And, Eurostar trains arrive there carrying Genesys customers from the continent.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=”436314″ alignment=”center”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]With a funky clubhouse and chilled-out roof garden, The Lighthouse offers a buzzy social scene too. Planned attractions include Thirst Thursday, regular music nights and opportunities to network with like-minded companies.<\/p>\n

In addition, Genesys people can enjoy the nearby gym and drop into other Landmark serviced offices in over forty UK locations. \u201cWe are thrilled to welcome Genesys to The Lighthouse and look forward to supporting them as an anchor client,\u201d says Ollie Wilkinson, General Manager, Landmark. \u201cWe\u2019re also excited to work with Genesys on their CX experience journey and hope to see the business flourish.\u201d<\/p>\n

Goals shared as Genesys enters an exciting new chapter. \u201cThe cloud contact centre marketplace is all about mastering and profiting from disruption \u2013 and no other CX player is better placed to ensure its people, customers and partners succeed in that,\u201d concludes EJ.<\/p>\n

Want to come and try the new Genesys Experience Centre? Book your demo here!<\/a><\/p>\n

*Office location: 1 King’s Cross Bridge, London N1 9NW, UK.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]As the business world embraces flexible hybrid practices and drop-in workspaces, EJ Cay, Vice President UK&I at Genesys, reveals the vision underpinning a stunning new head office \u2013 The Lighthouse \u2013 and what it means for employees, customers, and partners. A destination for adjusted lifestyles Standing a stone\u2019s throw from *King\u2019s Cross station is […]<\/p>\n","protected":false},"author":956,"featured_media":436313,"template":"","tax_priority":[],"tax_blogtype":[17751],"tax_blogcategory":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-436312","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/436312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/956"}],"version-history":[{"count":12,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/436312\/revisions"}],"predecessor-version":[{"id":436458,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/436312\/revisions\/436458"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/436313"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=436312"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=436312"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_blogtype?post=436312"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_blogcategory?post=436312"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=436312"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=436312"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=436312"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=436312"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=436312"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=436312"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=436312"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=436312"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=436312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}