{"id":289401,"date":"2020-05-08T07:18:07","date_gmt":"2020-05-08T14:18:07","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=289401"},"modified":"2020-07-31T14:20:13","modified_gmt":"2020-07-31T21:20:13","slug":"build-a-sense-of-community-for-your-remote-workers","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/en-gb\/blog\/post\/build-a-sense-of-community-for-your-remote-workers","title":{"rendered":"Build a Sense of Community for Your Remote Workers"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]Given today\u2019s context, many companies are adjusting to the idea of a remote workforce. Contact centres are no exception to this new reality. Fortunately, technology offers a wide range of possibilities. More than ever, it\u2019s important for businesses and remote workers to communicate, collaborate and maintain business continuity effectively.<\/p>\n<p>Contact Centre as a Service (CCSaS) solutions like the Genesys Cloud platform enable contact centres to quickly and easily adapt to remote working. While the benefits of remote work are immediately clear for employees, the advantages for employers aren\u2019t always as obvious.<\/p>\n<p>Here\u2019s a look at the top three benefits of <a href=\"https:\/\/www.genesys.com\/en-gb\/blog\/post\/staying-safe-and-sane-in-a-work-from-home-world\" target=\"_blank\" rel=\"noopener noreferrer\">remote work for both employees<\/a> and employers.<\/p>\n<p><u>Employee benefits:<\/u><\/p>\n<ul>\n<li>Less time spent commuting<\/li>\n<li>Better work-life balance<\/li>\n<li>Promotes personal well-being<\/li>\n<\/ul>\n<p><u>Employer benefits:<\/u><\/p>\n<ul>\n<li>Increase in productivity<\/li>\n<li>Employee retention<\/li>\n<li>Workforce flexibility<\/li>\n<\/ul>\n<p>Cost savings is another benefit that applies to both employees and employers. From lower or no commuting costs to reduced office space and lower attrition, it\u2019s a clear advantage from remote working.<\/p>\n<p>The number of <a href=\"https:\/\/www.genesys.com\/en-gb\/blog\/post\/businesses-step-up-to-deliver-critical-customer-support\" target=\"_blank\" rel=\"noopener noreferrer\">businesses offering remote working options<\/a> to employees is constantly increasing. Nevertheless, it still comes with its challenges, especially if the need to do so is sudden or unexpected. Here are a few frequent remote-work obstacles and ways to overcome them.<\/p>\n<p><strong>Time management<\/strong><strong>:<\/strong> Working from home means many distractions; it\u2019s very easy to get sidetracked. Set work hours for yourself and your family members. Make sure to separate your work and personal time. Logging out of work tools at the end of the day is important.<\/p>\n<p>I set a clear work schedule with my colleagues and family. And I make sure I\u2019m available a few times a week for team members in other time zones. I also make it a rule to take breaks periodically during the day. A 15-minute walk outside on a sunny day can really recharge you.<\/p>\n<p><strong>Communication breakdown<\/strong><strong>:<\/strong> When you\u2019re not sitting alongside your colleagues, it can feel like you\u2019re not getting the full picture. Impromptu deskside coaching as well as quick policy or performance updates are somewhat impossible when working remotely. This is why most teams adopt messaging platforms. <a href=\"https:\/\/www.genesys.com\/en-gb\/genesys-cloud\" target=\"_blank\" rel=\"noopener noreferrer\">Genesys Cloud<\/a> users can take advantage of the built-in chat feature, making it easy to communicate efficiently with everyone.<\/p>\n<p><strong>FOMO<\/strong><strong>:<\/strong> Working remotely can feel lonely; the fear of missing out is something to consider. It requires creative solutions to be sure there\u2019s a sense of camaraderie that expands beyond the contact centre\u2019s production floor and reaches remote workers \u2014 wherever they are.<\/p>\n<p>Great communication helps everyone feel included, but businesses need to nurture their employees\u2019 level of engagement, motivation and sense of belonging. Typically, supervisors play an important role in motivating and encouraging their agents. Managing a remote team requires alternative methods and tools to be sure everyone feels like part of the team.<\/p>\n<p><strong>Creating Camaraderie and an Immersive Experience <\/strong><\/p>\n<p>In any business, team spirit and a sense of belonging are important elements of success. When <a href=\"https:\/\/www.genesys.com\/en-gb\/blog\/post\/gartner-recognizes-genesys-for-its-completeness-of-vision-in-the-2020-wem-mq\" target=\"_blank\" rel=\"noopener noreferrer\">employees feel like a part of the team<\/a>, they\u2019ll be engaged and motivated to give their best. Team leaders also play a huge role in creating team unity, keeping everyone motivated and supporting the company culture.<\/p>\n<p>Leverage gamification to create a sense of camaraderie that comes with working with actual people in a team \u2014 even when everyone is remote. In its simplest terms, gamification is defined as applying game-design principles in non-game contexts. Although this remains true, the modern application of gamification is much broader, bringing together game mechanics and social media concepts, communication, participation and recognition in an easy-to-use, fun and immersive experience.<\/p>\n<ul>\n<li>Videogames bring people together with communities that have millions of active users.<\/li>\n<li>Gamification is widely used in learning, social media and marketing.<\/li>\n<li>Smartphone games and apps use games and social media concepts to create adoption and camaraderie.<\/li>\n<\/ul>\n<p>Contact centres are not strangers to gamification. Contests and incentives are widely used in the industry. Although creating and supporting such initiatives can be complicated and requires a lot of time and effort, they are useful because they engage and motivate employees and, ultimately, improve performance.<\/p>\n<p>The <a href=\"\/press?release=122807\" target=\"_blank\" rel=\"noopener noreferrer\">employee engagement app, nGAGEMENT<\/a>, lets contact centers build intrinsic motivation, engagement and a sense of community by bringing together contact center agents, supervisors and managers \u2014 virtually<em>.<\/em> Learn more about how <a href=\"https:\/\/appfoundry.genesys.com\/filter\/purecloud\/listing\/92c67f83-7ad6-4da5-a72f-e68a8f32a07a\" target=\"_blank\" rel=\"noopener noreferrer\">the nGAGEMENT gamification app<\/a> integrates with the Genesys Cloud platform to engage your workforce and improve agent productivity.<\/p>\n<p>And get information on how Genesys Rapid Response allows you to set up contact center agents remotely \u2014 quickly. It\u2019s available for any organization, including<a href=\"https:\/\/www.genesys.com\/en-gb\/campaign\/genesys-rapid-response?ost_tool=blog&amp;ost_campaign=blogpost\" target=\"_blank\" rel=\"noopener noreferrer\">\u00a0existing Genesys customers<\/a>\u00a0as well as<a href=\"https:\/\/www.genesys.com\/en-gb\/campaign\/mission-critical-contact-centre?ost_tool=blog&amp;ost_campaign=blogpost\" target=\"_blank\" rel=\"noopener noreferrer\">\u00a0other businesses, government agencies and non-profits<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]Given today\u2019s context, many companies are adjusting to the idea of a remote workforce. Contact centres are no exception to this new reality. Fortunately, technology offers a wide range of possibilities. More than ever, it\u2019s important for businesses and remote workers to communicate, collaborate and maintain business continuity effectively. Contact Centre as a Service [&hellip;]<\/p>\n","protected":false},"author":745,"featured_media":266988,"template":"","tax_priority":[],"tax_blogtype":[17751],"tax_blogcategory":[13125,13571],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-289401","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-en-gb","tax_blogcategory-cloud-en-gb","tax_blogcategory-workforce-engagement-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/289401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/745"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/289401\/revisions"}],"predecessor-version":[{"id":331151,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/289401\/revisions\/331151"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/266988"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=289401"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=289401"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_blogtype?post=289401"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_blogcategory?post=289401"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=289401"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=289401"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=289401"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=289401"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=289401"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=289401"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=289401"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=289401"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=289401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}