{"id":266087,"date":"2020-04-03T08:52:01","date_gmt":"2020-04-03T15:52:01","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=266087"},"modified":"2020-04-03T08:52:01","modified_gmt":"2020-04-03T15:52:01","slug":"putting-your-customers-and-employees-first-during-covid-19","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/en-gb\/blog\/post\/putting-your-customers-and-employees-first-during-covid-19","title":{"rendered":"Putting Your Customers and Employees First During COVID-19"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text] The COVID-19 pandemic is no doubt one of the most significant moments in our history. People across the globe are experiencing the same adversity \u00a0\u2014 and we\u2019re all in this together.<\/p>\n

Despite the unexpected changes, we\u2019re trying to continue our lives as normally as possible. Educational institutions, government agencies, non-profits, employment agencies \u2014 they\u2019ve all seen the need for new ways to stay connected<\/a> with their customers, clients, students and citizens \u2014 from teachers and professors who\u2019ve adopted virtual techniques to continue their curriculum to customer service agents working remote to answer our urgent questions. Digital transformation is critical because of COVID-19 in order for companies and teams to communicate and collaborate effectively to drive productivity forward.<\/p>\n

Genesys is doing its part<\/a> to enable companies to meet immediate needs and protect employees, customers and the community during the COVID-19 pandemic through our rapid response program. Right now, we\u2019re offering our flagship cloud contact center product free for 90 days<\/a> and up in 48 hours to help businesses continue operations while adhering to public health guidelines and restrictions.<\/p>\n

In addition to the Genesys Cloud platform, users can extend their capabilities with add-on applications from the AppFoundry Marketplace during the trial period. Several of our most popular AppFoundry vendors already offer free trials, and we\u2019re proud that they\u2019ve pledged to extend their trial periods to align with the Genesys Rapid Response Program.<\/p>\n

We encourage you to experiment with our curated selection of free trial offerings. Whether you\u2019re looking extend the Genesys Cloud platform into your CRM system, tap into the Voice of the Customer, monitor contact center metrics or keep your agents engaged, AppFoundry has offerings that remove any technical hurdles so you can maintain business continuity.<\/p>\n

We\u2019d like to thank the following AppFoundry partners<\/a> who are extending their free trial offers:<\/p>\n