{"id":245400,"date":"2020-04-14T05:13:42","date_gmt":"2020-04-14T12:13:42","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=245400"},"modified":"2020-03-06T06:10:31","modified_gmt":"2020-03-06T14:10:31","slug":"winter-innovations-2020-heats-up-customer-experience-and-cloud","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/en-gb\/blog\/post\/winter-innovations-2020-heats-up-customer-experience-and-cloud","title":{"rendered":"Winter Innovations 2020 Heats Up Customer Experience and Cloud"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]If you\u2019ve followed the growth and evolution of Genesys, you know that every six months we summarise innovations across the Genesys portfolio. Winter Innovations 2020<\/a> ushers in a new era of customer experience technology with capabilities that are available today.<\/p>\n

Focusing on Personalized Customer Experiences<\/strong><\/p>\n

Consumers around the world prefer to interact with businesses that treat them as individuals, so improving relationships with customers is paramount. Our Winter innovations reflect this vision of delivering personalised customer experiences through end-to-end, cloud-based solutions.<\/p>\n

This focus prompted some name changes, too. The Genesys\u00ae<\/sup> PureEngageTM<\/sup> application is now called the Genesys Multicloud CXTM<\/sup> application and the PureCloud\u00ae<\/sup> product \u00a0is the Genesys CloudTM<\/sup> platform<\/a>. These new names reflect our growth as a business and the many strategic innovations we\u2019re introducing for choice and flexibility. Throughout the year, you\u2019ll hear more about the power of the Genesys Cloud platform \u2014 an all-in-one solution and our public cloud contact centre platform.<\/p>\n

We\u2019re also delivering innovations exclusively via the Genesys Cloud platform. This makes it easy to consume new capabilities no matter how you deploy solutions. This includes artificial intelligence (AI), digital, predictive analytics and more, for any Genesys product you use. Keep core contact centre operations onsite and add new features as cloud services.<\/p>\n

With this pivot to the cloud, we\u2019re making it simpler to adopt the Genesys Cloud platform<\/a>. And it starts with new usage-based pricing that lets you tailor subscriptions to match your own evolving business requirements to improve the customer experience.<\/p>\n

Serving Billions of Customer Experiences<\/strong><\/p>\n

Genesys technology handles 70 billion customer experiences. Yes, that\u2019s 70 billion interactions \u00a0per year. That means we support businesses of all sizes in a way that is highly efficient and customisable for your needs.<\/p>\n

Let\u2019s take a look at some of our favorite winter innovations you can use now:<\/p>\n