{"id":227286,"date":"2020-03-10T02:58:55","date_gmt":"2020-03-10T09:58:55","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=227286"},"modified":"2021-02-14T22:57:17","modified_gmt":"2021-02-15T06:57:17","slug":"honoring-customer-experience-excellence-the-2020-customer-innovation-awards","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/en-gb\/blog\/post\/honoring-customer-experience-excellence-the-2020-customer-innovation-awards","title":{"rendered":"Honoring Customer Experience Excellence: The 2020 Customer Innovation Awards"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]You\u2019ve shaped this industry by powering the world\u2019s best customer experiences. It\u2019s your time to shine. For the last 15 years, the Genesys Customer Innovation Awards have celebrated and honored your ability to reach for the sky and deliver an excellent customer experience.<\/p>\n<p>Nominations are now open for the\u00a0<a href=\"\/customer-awards\" target=\"_blank\" rel=\"noopener noreferrer\">15th\u00a0Annual Genesys Customer Innovation Awards<\/a>. We\u2019re accepting submissions through March 16, 2020. Award winners will be our special guests at Xperience 2020, the customer experience event of the year.<\/p>\n<p><strong>Top reasons to nominate your company for a Customer Innovation Award:<\/strong><\/p>\n<ol>\n<li><strong>Recognition<\/strong><strong> as a customer experience leader<\/strong> \u2014 Take your place in the limelight. Award finalists and winners are recognised publicly, in the media, as well as on social channels and the main stage at Xperience 2020.<\/li>\n<li><strong>VIP treatment at Xperience 2020 <\/strong>\u2014 Be treated like a star. Winners enjoy special treatment at the event, including a free trip to Xperience 2020, in Denver.<\/li>\n<li><strong>Special networking opportunities with other leaders <\/strong>\u2014 Be among some of the brightest minds in the industry. Winners receive access to exclusive networking events at Xperience 2020.<\/li>\n<\/ol>\n<p>Last year at Xperience19, <a href=\"\/customer-awards\/winners\" target=\"_blank\" rel=\"noopener noreferrer\">we honored some truly extraordinary companies<\/a> that showed dedication to exceptional customer experience. Organisations like Homecare Medical, which made a difference in the lives of those impacted by a terrorist attack. <a href=\"https:\/\/www.genesys.com\/en-gb\/collateral\/quenching-their-customers-thirst-for-better-support-the-coca-cola-business-services-story?ost_tool=blog&amp;ost_campaign=blogpost\" target=\"_blank\" rel=\"noopener noreferrer\">Coca-Cola Business Services NA<\/a> and <a href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/lowell-norway\" target=\"_blank\" rel=\"noopener noreferrer\">Lowell Norway<\/a> were also recognised for their phenomenal customer experience transformations.<\/p>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-212941\" src=\"https:\/\/www.genesys.com\/media\/CIA-group-winners-scaled.jpg\" alt=\"\" width=\"2048\" height=\"1365\" \/>This year, we\u2019ll shine a light on a new class of organisations that have taken customer service to a whole new level.<\/p>\n<p>The 2020 Genesys Customer Innovation Awards will acknowledge nine companies across seven key categories of customer experience transformation, excellence, innovation and impact. The awards, which are committed to recognising the best of the best, are open to companies of all sizes \u2014 in all markets.<\/p>\n<p><strong>2020 Customer Innovation Award Categories:<\/strong><\/p>\n<ul>\n<li><strong>The CX Accelerator<\/strong>\u2014 Best implementation: time to achieve value<\/li>\n<li><strong>The CX Game Changer <\/strong>\u2014 Best story of making a difference with customer experience technology<\/li>\n<li><strong>The CX Globetrotter <\/strong>\u2014 Best global rollout of Genesys<\/li>\n<li><strong>The CX Innovator <\/strong>\u2014 Best innovation success story<\/li>\n<li><strong>The CX Mover <\/strong>\u2014 Best success story of switching to Genesys Cloud from another platform<\/li>\n<li><strong>The CX Sales and Marketing Performer <\/strong>\u2014 Best sales and marketing success story<\/li>\n<li><strong>The CX Team Mobilizer <\/strong>\u2014 Best team productivity success story<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-212966\" src=\"https:\/\/www.genesys.com\/media\/CIA-trophies-scaled.jpg\" alt=\"\" width=\"2048\" height=\"1365\" \/><\/p>\n<p><strong>You Can\u2019t Win If You Don\u2019t Enter<br \/>\n<\/strong>Those companies leading the charge in delivering exception customer experience deserve the spotlight. And it all starts with a nomination.<\/p>\n<p>Genesys is proud to bestow these awards to deserving businesses like yours \u2014 and we\u2019re honored to be a part of your customer experience story. That\u2019s why it\u2019s important to\u00a0<a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=nOZceM-Qx02ogurzEtHRXV107ojQWN9Ng3fqJKKlxtBUNjZWNlFOU1dBRFpJV1JPUERSOUlRUFNHSC4u\" target=\"_blank\" rel=\"noopener noreferrer\">submit your nominations early<\/a>, so you have a chance to highlight your team, your company and your customer success.<\/p>\n<p><em>Genesys employees, customers and partners are eligible to nominate any Genesys customer.<\/em>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]You\u2019ve shaped this industry by powering the world\u2019s best customer experiences. It\u2019s your time to shine. For the last 15 years, the Genesys Customer Innovation Awards have celebrated and honored your ability to reach for the sky and deliver an excellent customer experience. Nominations are now open for the\u00a015th\u00a0Annual Genesys Customer Innovation Awards. We\u2019re [&hellip;]<\/p>\n","protected":false},"author":724,"featured_media":212939,"template":"","tax_priority":[],"tax_blogtype":[17751],"tax_blogcategory":[15939,13125,13232],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-227286","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-en-gb","tax_blogcategory-ai-and-machine-learning-en-gb","tax_blogcategory-cloud-en-gb","tax_blogcategory-digital-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/227286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/724"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/227286\/revisions"}],"predecessor-version":[{"id":364347,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/blog\/227286\/revisions\/364347"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/212939"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=227286"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=227286"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_blogtype?post=227286"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_blogcategory?post=227286"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=227286"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=227286"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=227286"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=227286"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=227286"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=227286"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=227286"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=227286"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=227286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}