{"id":118202,"date":"2017-02-15T00:00:00","date_gmt":"2017-02-15T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=118202"},"modified":"2021-03-09T19:42:13","modified_gmt":"2021-03-10T03:42:13","slug":"step-into-the-spotlight-for-customer-experience-innovation","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/en-gb\/blog\/post\/step-into-the-spotlight-for-customer-experience-innovation","title":{"rendered":"Step into the Spotlight for Customer Experience Innovation"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]Exceptional customer experience (CX) demands innovation, and it\u2019s time to recognize your hard work in turning smart ideas into reality. Feel like celebrating? Then step up and take your spot among CX trailblazers!<\/p>\n

Nominations are now open for the 12th\u00a0Annual Genesys Customer Innovation Awards<\/a>. We\u2019re accepting submissions through March 3, 2017 and winners will be notified in April 2017. If selected, you\u2019ll be our special guest at CX17,\u00a0a new Genesys event that brings together the best of G-Force and the brightest of Interactions to create\u00a0the number one customer engagement experience of the year.<\/p>\n

What\u2019s This Customer Innovation Award All About?<\/strong><\/p>\n

We consider ourselves the premiere innovator in customer experience, yet it\u2019s how our customers take Genesys innovation to new levels that really matters. For 12 years, Genesys Customer Innovation Awards have honored outstanding achievements in CX transformation with star treatment for the \u201cbest of the best.\u201d<\/p>\n

Winners receive valuable prizes, including full VIP treatment leading up to and during CX17, speaking opportunities, and networking opportunities with analysts. Honorees also earn global recognition of their CX successes\u2014including press coverage, and public accolades at CX17 in front of industry leaders. In addition, professionally produced success stories showcase winners\u2019\u00a0companies as CX leaders.<\/p>\n

It\u2019s good for you and good for your company.<\/p>\n

Share how your company (or another Genesys customer) achieved a remarkable CX transformation. Nominations close on March 3, so act now, before it\u2019s too late.<\/a><\/p>\n

Three Great Reasons to Enter:<\/strong><\/p>\n

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  1. Global recognition:<\/strong> Award finalists and winners will be heavily promoted through Genesys social and digital channels, and are first for keynote consideration at 2017 Genesys events.<\/li>\n
  2. CX17\u00a0VIP treatment:\u00a0<\/strong>Winners will be flown via economy class to either Indianapolis or Brussels, enjoy a VIP event pass, two-day hotel accommodations, trophy, and main stage recognition during the awards ceremony.<\/li>\n
  3. Special networking opportunities:<\/strong>\u00a0Winning organisations get access to exclusive networking events at CX17, including access to Analyst Day, Genesys executives, a winner\u2019s dinner, and more!<\/li>\n<\/ol>\n

    Global Customer Innovation Crosses Categories<\/strong><\/p>\n

    Where did your work have the biggest impact on CX? Choose from five\u00a0categories when submitting your nomination:<\/p>\n

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    • The Globetrotter \u2013 Best global rollout of the Genesys Customer Experience Platform<\/li>\n
    • CX Innovator \u2013 Best omnichannel customer success story<\/li>\n
    • CX Pioneer \u2013 Best new customer breaking silos with a fast deployment<\/li>\n
    • CX Mover \u2013 Best cloud customer migration or deployment<\/li>\n
    • CX Visionary \u2013 Best success story of switching to Genesys from another platform<\/li>\n<\/ul>\n

      Videos of Some 2016 Award Winners<\/strong><\/p>\n

      We call\u00a0them the\u00a0trailblazers of CX.\u00a0Take a look at these videos of 2016 winners. See what they accomplished despite major challenges by using the Genesys Customer Experience Platform:<\/a><\/p>\n

      Vodafone,<\/a> one of the largest telcos in Germany, unified its communications channels and took CX to new levels by differentiating its service through digital, mobile, and social channels. Vodafone now serves customers 30 seconds faster, with one department handling 18 million monthly cross-channel contacts. In addition, Vodafone saw a turnaround in Net Promoter Scores.<\/p>\n