{"id":411881,"date":"2021-12-10T02:19:14","date_gmt":"2021-12-10T10:19:14","guid":{"rendered":"https:\/\/www.genesys.com\/article\/the-state-of-customer-experience-three-cx-insights-for-financial-services"},"modified":"2021-12-10T04:59:25","modified_gmt":"2021-12-10T12:59:25","slug":"the-state-of-customer-experience-three-cx-insights-for-financial-services","status":"publish","type":"article","link":"https:\/\/www.genesys.com\/en-gb\/article\/the-state-of-customer-experience-three-cx-insights-for-financial-services","title":{"rendered":"The state of customer experience: Three CX insights for financial services"},"author":1,"featured_media":409406,"template":"","tax_priority":[],"tax_contenttheme":[14850],"tax_bundle":[],"tax_contenttheme2":[16186],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[16642],"tax_buyer_persona":[16881],"tax_sector":[16937],"tax_segment":[],"class_list":["post-411881","article","type-article","status-publish","has-post-thumbnail","hentry","tax_contenttheme-improve-customer-experience-en-gb","tax_contenttheme2-level-up-your-technology-en-gb","tax_buying_job-job-1-problem-identification-en-gb","tax_buyer_persona-business-en-gb","tax_sector-financial-en-gb","tax_content_type-web-article-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/article\/411881","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/article\/411881\/revisions"}],"predecessor-version":[{"id":411899,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/article\/411881\/revisions\/411899"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/409406"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=411881"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=411881"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=411881"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=411881"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=411881"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=411881"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=411881"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=411881"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=411881"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=411881"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=411881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}