{"id":395384,"date":"2021-08-26T05:11:51","date_gmt":"2021-08-26T12:11:51","guid":{"rendered":"https:\/\/www.genesys.com\/article\/retail-four-tips-to-retain-agents-with-workforce-engagement"},"modified":"2024-01-05T09:04:12","modified_gmt":"2024-01-05T17:04:12","slug":"retail-four-tips-to-retain-agents-with-workforce-engagement","status":"publish","type":"article","link":"https:\/\/www.genesys.com\/en-gb\/article\/retail-four-tips-to-retain-agents-with-workforce-engagement","title":{"rendered":"Retail: Four tips to retain agents with workforce engagement"},"author":657,"featured_media":393572,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[17521],"tax_contenttheme2":[16161],"tax_capability_sitewide":[16438],"tax_products_programs":[],"tax_buying_job":[16658],"tax_buyer_persona":[],"tax_sector":[17030],"tax_segment":[],"class_list":["post-395384","article","type-article","status-publish","has-post-thumbnail","hentry","tax_bundle-wem-fy22-en-gb","tax_contenttheme2-improve-employee-experience-en-gb","tax_capability_sitewide-wem-en-gb","tax_buying_job-job-2-solution-exploration-en-gb","tax_sector-retail-en-gb","tax_content_type-web-article-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/article\/395384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/657"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/article\/395384\/revisions"}],"predecessor-version":[{"id":398219,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/article\/395384\/revisions\/398219"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/393572"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=395384"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=395384"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=395384"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=395384"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=395384"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=395384"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=395384"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=395384"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=395384"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=395384"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=395384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}