Genesys today announced plans to make the Genesys Cloud\u2122 platform available on the AWS European Sovereign Cloud, a new independent cloud for Europe. This is intended to give organisations greater choice in how they pursue AI-driven innovation while addressing growing requirements for data sovereignty, residency and governance, particularly for regulated industries across the European Union (EU).<\/p>\n","protected":false},"author":979,"featured_media":614608,"template":"","class_list":["post-614836","announcements","type-announcements","status-publish","has-post-thumbnail","hentry"],"acf":{"news_date":"02\/18\/2026","utm_pass":false,"asset_expiration":"","pr_heading":"Genesys to Offer Experience Orchestration Services on AWS European Sovereign Cloud","pr_subheading":"
Genesys Cloud availability on AWS European Sovereign Cloud will offer organisations greater choice to innovate with AI while meeting strict sovereignty and regulatory requirements<\/span><\/span>\u00a0<\/span><\/p>\n","disable_chat":false,"no_index":false,"no_follow":false,"disable_next_steps":false,"display_desc":false,"title_align":"left","pr_template":"basic","pr_breadcrumbs":"default","pr_header_image":"default","pr_content":[{"acf_fc_layout":"simple_text_content","title":"","text_content":" London,<\/span><\/b> 18 February 2026<\/span><\/b>\u00a0\u2014\u00a0<\/span>Genesys<\/span><\/a>\u00ae, a global cloud leader in AI-Powered Experience Orchestration, today announced plans to make\u00a0the\u00a0Genesys Cloud\u2122\u00a0platform\u00a0availabl<\/span>e on the AWS European Sovereign Cloud, a new independent cloud for Europe. This is intended to give organisations greater choice in how they pursue AI-driven innovation while addressing growing requirements for data sovereignty, residency and governance, particularly for regulated industries across the European Union (EU). As a launch partner for the AWS European Sovereign Cloud, Genesys is expected to be among the first experience orchestration companies to offer services through the Genesys Cloud European Sovereign region, reinforcing its commitment to enabling responsible agentic operations in highly regulated environments worldwide.<\/span>\u00a0<\/span><\/p>\n \u201cData sovereignty is no longer optional for organisations across Europe, particularly as they deploy AI at greater scale,\u201d said Olivier Jouve, chief product officer at Genesys.<\/span> \u201cBy continuing to broaden Genesys Cloud deployment models with the AWS European Sovereign Cloud, we enable customers to maintain data sovereignty, retain control over their data, keep it within required jurisdictions and confidently use AI in highly regulated environments.\u201d<\/span>\u00a0<\/span><\/p>\n This expansion will build on the global scale of Genesys Cloud, which today operates across 21 AWS Regions, giving organisations a consistent platform to support customers and employees across geographies while adhering to regional compliance and oversight standards. With the AWS European Sovereign Cloud deployment option, organisations will be able to leverage a comprehensive set of Genesys Cloud capabilities with infrastructure entirely located within the EU. <\/span>\u00a0<\/span><\/p>\n Meeting the Needs of Europe\u2019s Most Regulated Organisations<\/span><\/b>\u00a0<\/span><\/p>\n Across Europe, highly regulated sectors, including government, financial services, healthcare and critical infrastructure, face mounting pressure to modernise citizen, customer and employee experiences while maintaining strict controls over data, access and operational autonomy. According to 88% of European business leaders surveyed for the <\/span>Digital Sovereignty Report from Genesys\u00a0with AWS and PAC<\/span><\/a>, \u201cDriving innovation and developing new data-based business models without compromising digital sovereignty\u201d are important aspects of organisations\u2019 sovereignty considerations. At the same time, concerns about exposure to extraterritorial legislation and operational dependency can slow adoption and innovation.<\/span>\u00a0<\/span><\/p>\n The Genesys Cloud European Sovereign region<\/a> is designed to help organisations address these challenges to speed up progress. It will support local governance, data residency and operational oversight requirements without forcing trade-offs between innovation, security and performance. Customer data will remain in the EU under strict access controls and governance, supported by EU-based Genesys security, services and support teams.<\/span>\u00a0<\/span><\/p>\n By becoming available on the AWS European Sovereign Cloud, Genesys enables organisations to reduce regulatory friction and move forward with digital and AI initiatives more confidently. For public sector agencies and regulated enterprises, this approach provides a clearer path to advancing customer experience delivery and operational efficiency while maintaining trust, transparency and control in line with regional expectations.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n \u201cDigital sovereignty is becoming a foundational requirement for cloud and AI adoption in Europe,\u201d said Oru Mohiuddin, Research Director at IDC. \u201cBy making Genesys Cloud available on the AWS European Sovereign Cloud, Genesys is addressing a critical barrier for regulated organisations, enabling them to modernise while meeting increasing regulatory and governance requirements.\u201d<\/span>\u00a0<\/span><\/p>\n To ensure innovation is delivered responsibly, Genesys Cloud is built on a comprehensive compliance and security framework aligned with global and regional regulatory requirements. Currently, Genesys Cloud aligns with global compliance standards such as SOC 2 Type 1; ISO\/IEC 27001, 27017, 27018, 27701, as well as with European regulation and compliance frameworks including the General Data Protection Regulation, Digital Operational Resilience Act and German Federal Office for Information Security\u2019s Cloud Computing Compliance Controls Catalogue (C5).<\/span>\u00a0<\/span><\/p>\n The Genesys Cloud European Sovereign region is expected to be available on the AWS European Sovereign Cloud in the second quarter of the company\u2019s fiscal year (May 1, 2026\u2013July 31, 2026). For more information, visit www.genesys.com\/en-gb<\/a><\/span><\/p>\n Forward-Looking Statements<\/span><\/b> About Genesys<\/span><\/b> \u00a9 2026 Genesys. All rights reserved. Genesys and the Genesys logo are trademarks, service\u00a0marks\u00a0and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.<\/span>\u00a0<\/span><\/p>\n Media Contacts:\u00a0<\/span><\/b>\u00a0<\/span><\/p>\n Brands2Life<\/p>\n genesys@brands2life.com<\/p>\n Genesys<\/p>\n sarah.logan@genesys.com<\/p>\n \u00a0<\/p>\n"}],"pr_related_news":"auto","pr_promo_resource":"post","pr_promo_new_tab":false},"news_date":"2026-02-18","_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements\/614836","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/979"}],"version-history":[{"count":0,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements\/614836\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/614608"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=614836"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nStatements in this press release that are not historical or current facts are forward-looking statements that involve risks and uncertainties. Unless required by law, Genesys undertakes no obligation to update or revise any forward-looking statements to reflect circumstances or events after the date of this press release.<\/span>\u00a0<\/span><\/p>\n
\nGenesys\u00ae empowers more than 8,000 organisations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud\u2122 is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organisations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <\/span>www.genesys.ai<\/span><\/a>.<\/span>\u00a0<\/span><\/p>\n