LONDON, 23 July 2025 \u2014\u202fGenesys\u00ae, a global cloud leader in AI-Powered Experience Orchestration, today released its Fiscal Year 2025 Sustainability Report (Feb. 1, 2024\u2013Jan. 31, 2025), showcasing its deepened commitment to responsible innovation. With growing attention to the environmental footprint of cloud software, Genesys demonstrated that innovation and sustainability can scale together, strategically designing and maintaining AI to help minimise the impact of energy-intensive processes.\u00a0<\/p>\n","protected":false},"author":824,"featured_media":0,"template":"","class_list":["post-584800","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"07\/23\/2025","utm_pass":false,"asset_expiration":"","pr_heading":" Genesys Marks Five Years of Sustainability Progress with Focus on Scalable, Ethical AI Innovation and Emissions Reduction","pr_subheading":"
New sustainability report reveals how Genesys is turning platform growth into progress \u2014 for people, the <\/span>planet<\/span> and the future of AI<\/span><\/span>\u00a0<\/span><\/p>\n","disable_chat":false,"no_index":false,"no_follow":false,"pr_template":"basic","pr_breadcrumbs":"default","pr_header_image":"default","pr_content":[{"acf_fc_layout":"simple_text_content","title":"","text_content":" LONDON, 23 <\/span><\/b>July <\/span><\/b>2025 \u2014<\/span><\/b>\u202f<\/span>Genesys<\/span><\/a>\u00ae<\/sup>, a global cloud leader in AI-Powered Experience Orchestration, today released its Fiscal Year 2025 Sustainability Report<\/a><\/span> (Feb. 1, 2024<\/span>\u2013<\/span>Jan. 31, 2025)<\/span>, showcasing its deepened commitment to responsible innovation. <\/span>With growing attention to the environmental footprint of cloud software, Genesys demonstrated<\/span> that innovation and sustainability can scale together, strategically <\/span>designing and maintaining<\/span> AI to help minimise the impact of energy-intensive processes.<\/span>\u00a0<\/span><\/p>\n The company\u2019s fifth annual report details how Genesys is reimagining progress \u2014 not just as growth, but as momentum that matters for people and the planet. <\/span>With AI at the center of its platform strategy, Genesys is demonstrating how innovation can scale responsibly, with sustainability and long-term impact built in from the start.<\/span>\u00a0<\/span><\/p>\n \u201cWe didn\u2019t just grow our platform, we grew our responsibility,\u201d said Bridgette Bell McAdoo, chief sustainability officer at Genesys. \u201cAs AI innovation accelerates, we\u2019ve stayed grounded in the belief that technology should serve something bigger. That\u2019s why we\u2019re working to keep Genesys Cloud operations carbon neutral even as demand surges, showing it\u2019s possible to scale AI responsibly while reducing our impact. AI is evolving quickly, but our principles remain steadfast.\u201d<\/span><\/p>\n Scaling Technology Responsibly\u00a0<\/span><\/b>\u00a0<\/span><\/p>\n Genesys made strong progress toward its 2030 climate goals while continuing to innovate across its platform. The company submitted emissions-reduction targets to the Science Based Targets initiative (SBTi) and kept operations of the Genesys Cloud\u2122 platform carbon neutral as demand for its AI capabilities grew significantly. Genesys is working to reduce emissions across the value chain and harness energy-efficient technology to better serve its customers, with the goal of becoming carbon neutral by 2030 and achieving net-zero emissions by 2040. Even as the company released more than 150 new AI features in fiscal year 2025, the energy used to build and power them was mitigated in part through a strategic focus on energy-efficient development, including model compression, right-sized architecture and the use of foundation models.<\/span>\u00a0<\/span><\/p>\n To promote ethical AI development, Genesys enhanced its AI Ethics Guidelines and introduced customer-facing product cards to improve transparency and understanding of how its tools work. A newly established AI Ethics Roundtable also reviewed new features and provided guidance on responsible innovation. With Genesys Cloud AI solutions, including Virtual Supervisor and Agent Copilot, organisations can reshape how they deliver empathy at scale \u2014 all while being designed with energy efficiency in mind.<\/span>\u00a0<\/span><\/p>\n Impact Beyond Emissions<\/span><\/b>\u00a0<\/span><\/p>\n The company\u2019s AI-Powered Experience Orchestration <\/span>p<\/span>latform<\/span> fueled not just productivity but purpose, enabling mission-driven organisations to scale critical services through the Genesys Charitable Discount Program. During fiscal years 2024 and 2025, Genesys Cloud powered 16 million conversations between charities and people in need. <\/span>\u00a0<\/span><\/p>\n That same commitment to impact extended across its workforce, with employees around the world contributing more than 11,000 hours \u2014 a 134% increase from fiscal year 2024 \u2014 supported by paid volunteer time and donation matching. Internally, Genesys also strengthened its culture of service with the launch of Genesys Veterans (GVET), a new employee resource group supporting veterans and military families. <\/span><\/p>\n Other notable fiscal year 2025 achievements in the report include:<\/span><\/b>\u00a0<\/span><\/p>\n \u00a0<\/span>Read the full sustainability report <\/span>here<\/a>.<\/span>\u00a0<\/span><\/p>\n Forward-Looking Statements<\/span><\/b> About Genesys\u202f<\/span><\/b>\u202f<\/span>\u00a0<\/span><\/p>\n Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organisations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit\u202f<\/span>www.genesys.com<\/span><\/a>.\u202f\u202f<\/span>\u00a0<\/span><\/p>\n \u00a0<\/span><\/p>\n \u00a9 2025 Genesys. All rights reserved. Genesys, the Genesys logo and Genesys Cloud are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.\u202f<\/span>\u00a0<\/span><\/p>\n \u00a0<\/span><\/p>\n Media Contacts<\/span><\/b>\u00a0<\/span><\/p>\n Janelle Dickerson<\/span>\u00a0<\/span><\/p>\n Janelle.Dickerson@Genesys.com<\/span><\/a>\u00a0<\/span>\u00a0<\/span><\/p>\n\n
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\nStatements in this press release that are not historical or current facts are forward-looking statements that involve risks and uncertainties. Unless required by law, Genesys undertakes no obligation to update or revise any forward-looking statements to reflect circumstances or events after the date of this press release.<\/span>\u00a0<\/span><\/p>\n