{"id":541440,"date":"2024-10-13T06:47:25","date_gmt":"2024-10-13T13:47:25","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=541440"},"modified":"2024-10-14T06:42:26","modified_gmt":"2024-10-14T13:42:26","slug":"new-genesys-sustainability-report-highlights-more-than-10-organic-reduction-in-emissions-year-over-year","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-gb\/company\/newsroom\/announcements\/new-genesys-sustainability-report-highlights-more-than-10-organic-reduction-in-emissions-year-over-year","title":{"rendered":"New Genesys Sustainability Report Highlights More Than 10% Organic Reduction in Emissions Year over Year"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text css=”” el_class=”pre_h1″]06 August 2024[\/vc_column_text][vc_column_text css=””]<\/p>\n

New Genesys Sustainability Report Highlights <\/span>More Than <\/span>10%<\/span> Organic<\/span> Reduction in Emissions<\/span> Year over Year<\/span>\u00a0<\/span><\/span>\u00a0<\/span><\/h1>\n

Company <\/span>r<\/span>eaffirms <\/span>g<\/span>oal <\/span>to <\/span>a<\/span>chieve <\/span>c<\/span>arbon <\/span>n<\/span>eutrality by 2030 and <\/span>n<\/span>et-<\/span>z<\/span>ero <\/span>e<\/span>missions by 2040<\/span><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text css=””]SAN FRANCISCO, 6 August 2024 \u2014<\/span><\/b> Genesys<\/span><\/a>\u00ae, a global cloud leader in AI-Powered Experience Orchestration, today released its Fiscal Year 2024 Sustainability Report (February 1, 2023\u2013January 31, 2024). The report underscores the company\u2019s commitment to driving a more sustainable future and highlights significant progress toward its environmental, social and governance (ESG) goals.\u00a0 <\/span><\/p>\n

Genesys continued its momentum toward its goal to reach carbon neutrality by 2030 and net-zero emissions by 2040, with over a 10% organic reduction of emissions in fiscal year 2024 compared to the prior year. As part of the company\u2019s ongoing efforts to provide sustainable, industry-leading innovations to its customers, Genesys previously announced that the operations of the Genesys Cloud\u2122 platform are carbon neutral as of the beginning of the current fiscal year.<\/span> This is a milestone achieved in part by the company\u2019s expansion of customer access to more energy-efficient cloud services through use of Amazon Web Services (<\/span>AWS<\/span><\/a>) and investment in carbon credits with <\/span>Rubicon Carbon<\/span><\/a> to cover residual <\/span>emissions.<\/span>i<\/span>\u00a0 <\/span>With its business strategy and product offerings working in synergy, Genesys believes it is well positioned to contribute to a more sustainable future.<\/span><\/p>\n

As organizations increasingly prioritize sustainable innovation, Genesys Cloud is at the forefront of this movement by enabling businesses to transition from on-premises solutions to a cloud environment. Increasingly, companies are valuing environmental considerations in the vendor selection process, demonstrated by a notable number of Genesys prospects and customers factoring sustainability in their purchase decisions. In fiscal year 2024, the company\u2019s commitment to sustainability practices influenced over $200 million in new and sustained business.<\/span><\/p>\n

\u201cThe progress we\u2019ve made in the past year demonstrates our dedication to creating a positive impact on the environment and society while driving company growth and responsible innovation,” said Bridgette McAdoo, chief sustainability officer at Genesys. “We are proud of our achievements and remain resolute in continuing our journey toward a more sustainable future.\u201d <\/span><\/p>\n

Driving Societal Impact<\/span><\/b>\u00a0<\/span><\/p>\n

In addition to environmental accomplishments, the report illustrates the company\u2019s dedication to driving societal impact through ethical AI innovation and community engagement initiatives.<\/span><\/p>\n

Genesys has made significant strides in setting the standard for secure and responsible innovation by strengthening its AI ethics guidelines and establishing a cross-functional AI Ethics Board to oversee these initiatives. Additionally, Genesys has partnered with the University of Galway to advance AI research, focusing on the detection and documentation of potential biases. This study aims to develop a chain of custody for data to better understand the spread of underlying biases and support more ethical and equitable forms of AI. <\/span><\/p>\n

Genesys continues to work toward creating a positive global impact through community initiatives and the use of its products for good. To support this mission, Genesys launched its <\/span>Charitable Offer<\/span><\/a>, providing qualified nonprofits with a 50% discount on services. This initiative aims to empower nonprofits to maximise their impact with the company\u2019s innovative and reliable AI-Powered Experience Orchestration platform. More than 9 million conversations between charities and people in need were powered by Genesys Cloud during the 2024 fiscal year.<\/span><\/p>\n

Diversity, Equity and Inclusion (DEI) remains a priority for Genesys as it strives to be a great place to work for everyone. This year, the company proudly surpassed 30% representation of women across its global workforce. Marking the strongest year of growth among underrepresented groups in the United States, 35% of all new hires identified as people of colour. In its annual employee survey, the company achieved strong scores on inclusivity with an 89 out of 100 overall, 89 among women globally, and 86 among underrepresented groups in the US. <\/span><\/p>\n

Other notable achievements highlighted in the report include:\u00a0<\/span><\/b>\u00a0<\/span><\/p>\n