{"id":511274,"date":"2024-03-26T10:38:10","date_gmt":"2024-03-26T17:38:10","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=511274"},"modified":"2024-03-26T10:41:04","modified_gmt":"2024-03-26T17:41:04","slug":"genesys-to-acquire-radarr-technologies-unifying-the-customer-experience-like-never-before","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-gb\/company\/newsroom\/announcements\/genesys-to-acquire-radarr-technologies-unifying-the-customer-experience-like-never-before","title":{"rendered":"Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]01\/22\/2024[\/vc_column_text][vc_column_text]<\/p>\n

Genesys to Acquire\u00a0Radarr\u00a0Technologies,\u00a0Unifying\u00a0the Customer Experience Like Never Before<\/h1>\n

Combining\u00a0Radarr\u00a0Technologies\u00a0capabilities\u00a0with Genesys Cloud\u00a0will\u00a0give\u00a0organisations\u00a0new AI\u2013powered\u00a0experience orchestration\u00a0capabilities\u00a0that\u00a0drive customer loyalty, business optimization and competitive differentiation<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]SAN FRANCISCO<\/strong> \u2014\u202fJanuary\u00a022, 2024 \u2014\u202fGenesys<\/a>\u00ae, a global cloud leader in AI-Powered Experience Orchestration, today announced it has entered into an agreement to acquire\u00a0Radarr Technologies<\/a>, a leading AI-based social and digital listening, analytics,\u00a0and consumer engagement company.\u202fBy combining the comprehensive public social media capabilities within the\u00a0Radarr Technologies\u00a0solution with the all-in-one\u00a0Genesys Cloud\u2122<\/a>\u00a0platform, Genesys will empower organisations to unify the customer experience (CX) like never before, helping them create proactive, prescriptive engagement built to drive loyalty in the AI economy.<\/p>\n

People around the world, especially digital natives, are using public social media channels to connect with\u202fbusinesses as an alternative to traditional service channels. Using public social feeds or direct messaging, they expect brands to turn these inquiries for service, support and information into meaningful experiences. With Radarr Technologies capabilities, Genesys will help organisations meet customers on the social channels of their choice so they can engage with them as naturally as they do with family and friends through rich social media-based experiences that are easy, contextual and personalised.<\/p>\n

Following the acquisition, which is expected to close in the first quarter of fiscal year 2025i, Genesys will use Radarr Technologies social media insights as a critical source for its 360-degree customer view fueling Genesys AI. Genesys will be able to further connect attitudinal, sentiment and interaction data from across the CX continuum and provide the industry\u2019s most comprehensive depth of consumer engagement touchpoints. Organisations using Radarr Technologies capabilities on Genesys Cloud will be freed from the silos and limitations that prevent them from delivering personalised experiences wherever their customers are by harnessing new insights and capabilities to create loyalty and gain a competitive edge.<\/p>\n

\u201cAs consumers increasingly turn to social media platforms to connect with brands for support, these channels become a crucial and largely untapped opportunity for organisations to engage with customers and glean valuable business insights,\u201d said Tony Bates, Genesys CEO and chairman. \u201cOnce the capabilities of Radarr Technologies are integrated into Genesys Cloud, Genesys can accelerate its transformation of the CX industry by helping organisations further connect every touchpoint into the end-to-end customer experience.\u201d<\/p>\n

To manage their social media presence, most organisations today rely on point solutions that are often disconnected from other customer engagement systems and departments. This can leave them struggling to identify issues, analyse insights and act on what matters most, resulting in fractured customer experiences and missed opportunities to drive business results. Through the integration of Radarr Technologies, Genesys Cloud customers will gain direct access to new conversation streams from public social media posts across multiple platforms, including Apple App Store, Facebook, Instagram, X, YouTube, Google Play, Google My Business and more. When combined with the Genesys Cloud platform\u2019s voice and digital offerings, including its leading\u00a0private social media messaging solutions,<\/a>\u00a0organisations will have unmatched capabilities to listen to their customers on these channels and turn these inquiries into loyalty-building conversations.<\/p>\n

\u200bUsing the response engine capabilities of Radarr Technologies with Genesys Cloud, the combined solutions will empower agents by giving them holistic customer journey context and tools that enable them to connect with customers on their preferred social channels, whether responding to inquiries on public feeds or direct messaging. Additionally, the differentiated AI-powered Multilingual Sentiment Models within the Radarr Technologies solution will further\u202fstrengthen the natural language processing (NLP) of the Genesys Cloud platform. This will expand organisations\u2019 ability to detect\u202fregional slang and colloquialisms across more than 100 languages, including the top 10\u202fspoken worldwide and more than 40 Asian languages and dialects. This allows organisations to better understand\u202fcustomer sentiment\u00a0for enhanced ability to deliver personalized experiences at scale.<\/p>\n

\u201cOrganisations have struggled to tap into the potential that social media can play in delivering differentiated customer experiences \u2014 Genesys is now in a better position to change that,\u201d said Sheila McGee-Smith, president, McGee-Smith Analytics. \u201cConnecting these public feeds with the orchestration of the customer journey will provide companies not only a more holistic understanding of consumer behavior and sentiment, but the tools to take action through more enhanced personalization and engagement. In adding Radarr Technologies capabilities to Genesys Cloud, the company recognizes the rising importance global enterprises are placing on social interaction management and analytics to achieve a complete unification of the customer experience.\u201d<\/p>\n

About Genesys\u202f\u00a0<\/strong><\/p>\n

Genesys empowers more than 7,500 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic,\u00a0personalized\u00a0experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.<\/p>\n

About Radarr Technologies\u00a0<\/strong><\/p>\n

Radarr Technologies is an award-winning social and digital data analytics company that helps businesses make decisions from relevant social media and digital conversations in real-time using data visualizations, dashboards and insights reporting. The best-in-class mid to large-sized businesses, including several Fortune 500 clients across Asia and the world, use Radarr\u2019s digital intelligence platform to listen, respond, analyse, publish and act on insights. Radarr is run by co-founders Ram Bhamidi and Prerna Pant, and was set up in 2013 in Singapore, with offices in Singapore and Bengaluru, India. The co-founders and team will join Genesys upon completion of the acquisition. For more information, visit\u00a0www.radarr.com<\/a><\/p>\n

Forward-Looking Statements\u00a0<\/strong><\/p>\n

Statements in this press release that are not historical or current facts are forward-looking statements that involve risks and uncertainties. Unless required by law, Genesys undertakes no obligation to update or revise any forward-looking statements to reflect circumstances or events after the date of this press release.<\/p>\n

\u00a92024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud EX, GCNow and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.<\/p>\n

Media contacts:\u202f\u00a0<\/strong><\/p>\n

Janelle\u00a0Dickerson
\nGenesys
\nJanelle.Dickerson@Genesys.com<\/a><\/p>\n

Method Communications
\ngenesys@methodcommunications.com<\/a><\/p>\n

i\u00a0The Genesys fiscal year 2025 is February 1, 2024-January 31, 2025[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]01\/22\/2024[\/vc_column_text][vc_column_text] Genesys to Acquire\u00a0Radarr\u00a0Technologies,\u00a0Unifying\u00a0the Customer Experience Like Never Before Combining\u00a0Radarr\u00a0Technologies\u00a0capabilities\u00a0with Genesys Cloud\u00a0will\u00a0give\u00a0organisations\u00a0new AI\u2013powered\u00a0experience orchestration\u00a0capabilities\u00a0that\u00a0drive customer loyalty, business optimization and competitive differentiation [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]SAN FRANCISCO \u2014\u202fJanuary\u00a022, 2024 \u2014\u202fGenesys\u00ae, a global cloud leader in AI-Powered Experience Orchestration, today announced it has entered into an agreement to acquire\u00a0Radarr Technologies, […]<\/p>\n","protected":false},"author":1061,"featured_media":0,"template":"","class_list":["post-511274","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"01\/22\/2024","meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false},"news_date":"2024-01-22","_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements\/511274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1061"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements\/511274\/revisions"}],"predecessor-version":[{"id":511276,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements\/511274\/revisions\/511276"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=511274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}