{"id":376334,"date":"2021-05-06T03:55:24","date_gmt":"2021-05-06T10:55:24","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=376334"},"modified":"2021-05-06T03:13:51","modified_gmt":"2021-05-06T10:13:51","slug":"genesys-completes-acquisition-of-bold360-from-logmein","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-gb\/company\/newsroom\/announcements\/genesys-completes-acquisition-of-bold360-from-logmein","title":{"rendered":"Genesys Completes Acquisition of Bold360 from LogMeIn"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]05\/06\/2021[\/vc_column_text][vc_column_text]<\/p>\n

Genesys Completes Acquisition of Bold360 from LogMeIn<\/h1>\n

Bold360 joins Genesys in delivering the next frontier of digital customer experience <\/em><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]London \u2014 May 6, 2021 \u2014<\/strong> Genesys<\/a>\u00ae, a global leader in cloud customer experience<\/a> and contact centre solutions<\/a>, has completed its acquisition of Bold360<\/a> from LogMeIn, advancing its Experience as a Service(SM) vision. Bold360 is known for its leading digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience.<\/p>\n

By uniting Bold360’s complementary capabilities with the Genesys AI and data platform and partner ecosystem, Genesys will enable companies to deliver experiences that are fluid, context-based and personalised across any part of their business or channel. With Bold360, Genesys will accelerate its vision for Experience as a Service<\/a>, reimagining how empathy can inextricably link marketing, sales and service experiences for customers.<\/p>\n

\u201cWe are excited to welcome Bold360 to Genesys,\u201d said Barry O\u2019Sullivan, Executive Vice President and General Manager of Genesys Digital and AI. \u201cTheir AI-powered digital engagement coupled with Genesys solutions will be unmatched as we continue to enable our customers to orchestrate a differentiated experience.\u201d<\/p>\n

Bold360 joins the Genesys Digital and AI<\/a> business unit led by O\u2019Sullivan. The acquisition is expected to build on the company\u2019s momentum in the market, with record-setting cloud growth and more than 800 new customers on Genesys Cloud<\/a>\u2122 and Genesys Multicloud CX<\/a>\u2122 in fiscal year 2021.<\/p>\n

About Genesys<\/strong><\/p>\n

Every year, Genesys\u00ae delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM<\/sup> so organisations of any size can provide true personalisation at scale, interact with empathy, and foster customer trust and loyalty. Visit www.genesys.com.\u00a0\u00a0<\/a><\/p>\n

Forward-Looking Statements<\/strong><\/p>\n

Statements in this press release that are not historical or current facts are forward-looking statements that involve risks and uncertainties. Unless required by law, Genesys undertakes no obligation to update or revise any forward-looking statements to reflect circumstances or events after the date of this press release.<\/p>\n

\u00a92021 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Multicloud CX and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.<\/em><\/p>\n

Janne Virtanen<\/strong><\/p>\n

Senior Public Relations Manager – EMEA<\/p>\n

Genesys<\/p>\n

Janne.virtanen@genesys.com<\/a><\/p>\n

+ 44 1276457119<\/p>\n

Brands2Life<\/strong><\/p>\n

genesys@brands2life.com<\/a><\/p>\n

+ 44 20 7592 1200<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]05\/06\/2021[\/vc_column_text][vc_column_text] Genesys Completes Acquisition of Bold360 from LogMeIn Bold360 joins Genesys in delivering the next frontier of digital customer experience [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]London \u2014 May 6, 2021 \u2014 Genesys\u00ae, a global leader in cloud customer experience and contact centre solutions, has completed its acquisition of Bold360 from […]<\/p>\n","protected":false},"author":675,"featured_media":0,"template":"","class_list":["post-376334","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"05\/06\/2021","utm_pass":false,"asset_expiration":"","disable_chat":false,"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":""},"news_date":"2021-05-06","_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements\/376334","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/675"}],"version-history":[{"count":1,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements\/376334\/revisions"}],"predecessor-version":[{"id":376335,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements\/376334\/revisions\/376335"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=376334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}