{"id":333368,"date":"2020-08-13T06:18:16","date_gmt":"2020-08-13T13:18:16","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=333368"},"modified":"2021-02-09T19:59:12","modified_gmt":"2021-02-10T03:59:12","slug":"genesys-unveils-industrys-first-true-multicloud-architecture-for-contact-centers","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-gb\/company\/newsroom\/announcements\/genesys-unveils-industrys-first-true-multicloud-architecture-for-contact-centers","title":{"rendered":"Genesys Unveils Industry\u2019s First True Multicloud Architecture for Contact Centers"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]08\/13\/2020[\/vc_column_text][vc_column_text]<\/p>\n

Genesys Unveils Industry\u2019s First True Multicloud Architecture for Contact Centers<\/strong><\/h1>\n

Broad multivendor ecosystem of leading cloud platforms, technology providers and system integrator resellers gives enterprises greater control and flexibility <\/em><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]FRIMLEY, UK<\/strong>\u2014 August 13, 2020 <\/strong>\u2014 Genesys<\/a>, a global leader in cloud customer experience<\/a> and contact center solutions<\/a>, has announced the industry\u2019s first native multicloud architecture.<\/p>\n

With new levels of flexibility, agility and choice, it\u2019s now simpler for organisations to build a rich multivendor ecosystem and tailor their infrastructure, deployment and management models to fit their business. This gives enterprises the resiliency, portability and scalability they need to future proof their contact centers.<\/p>\n

Multicloud gives organisations ultimate control\u00a0\u00a0 <\/strong><\/p>\n

Genesys Multicloud CX customers can now more easily adopt cloud-delivered innovations, resulting in more personalised service that drives customer engagement and loyalty. In addition, organisations can benefit from the ability to transition to the cloud while preserving existing technology investments and complying with rigorous data and security requirements.<\/p>\n

The newly containerized architecture of Genesys Multicloud CX built using open standards enables Genesys Multicloud CX customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud\u2122 or third-party providers. For example, with Genesys Multicloud CX, Fiat Chrysler Automobiles<\/strong> benefits from a single platform to support a diverse set of applications, cloud deployment models and vendors across their global enterprise. In addition, the multicloud architecture makes it possible for organisations to run Genesys Multicloud CX in the private cloud of their choice, including leading Infrastructure-as-a-Service providers, Amazon Web Services (AWS), Google Cloud <\/strong>and Microsoft Azure<\/strong>.<\/p>\n

The multicloud approach also allows every Genesys Multicloud CX customer<\/a>, both cloud and on-premises, to consume innovation with speed and ease regardless of their deployment model. For instance, it enables organisations using Genesys Multicloud CX to access the artificial intelligence powered capabilities of Genesys Cloud, such as Predictive Engagement and Workforce Engagement Management, as a completely integrated solution.<\/p>\n

Multicloud ecosystem support drives big benefits<\/strong><\/p>\n

In addition, cloud customers can decide how Genesys Multicloud CX is operated \u2013 independently, by Genesys or managed by a partner such as Accenture,<\/strong> Aria Solutions<\/strong>, Avtex<\/strong>, BT,<\/strong> Cognizant<\/strong>, ConvergeOne, Infosys,<\/strong> NTT LTD<\/strong> or Orange Business Services. <\/strong>Further, organisations can move their software applications between different clouds or utilize multiple providers to address varying geographic needs and data sovereignty requirements.<\/p>\n

Enterprises using Genesys Multicloud CX benefit from its open architecture, which enables them to avoid vendor lock-in. They can also easily extend their core contact center solution by integrating existing applications from many providers, like AWS<\/strong>, Google Cloud, Microsoft, Nuance and Calabrio <\/strong>to name a few. This offers organisations more options to support a range of solutions, including voice and chatbots, workforce engagement management, voice and speech recognition and more.<\/p>\n

Commenting on Genesys multicloud architecture:<\/strong><\/p>\n