{"id":169503,"date":"2019-09-12T10:35:49","date_gmt":"2019-09-12T17:35:49","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=169503"},"modified":"2019-10-14T08:37:50","modified_gmt":"2019-10-14T15:37:50","slug":"genesys-cloud-flies-high-with-record-sales-and-70-yoy-annual-revenue-growth","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-gb\/company\/newsroom\/announcements\/genesys-cloud-flies-high-with-record-sales-and-70-yoy-annual-revenue-growth","title":{"rendered":"Genesys Cloud Flies High with Record Sales and 70% YOY Annual Revenue Growth"},"content":{"rendered":"

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Genesys Cloud Flies High with Record Sales and 70% YOY Annual Revenue Growth<\/strong><\/h1>\n

Avaya displacements drive 143% increase in Genesys Cloud sales\u00a0 <\/em><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]Frimley, September 11, 2019 \u2014<\/strong> Genesys\u00ae (https:\/\/www.genesys.com\/en-gb<\/a>) the global leader in omnichannel customer experience<\/a> and contact centre solutions<\/a>, reports 70% of new customers selected cloud offerings from Genesys in the first six months of 2019.<\/p>\n

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Fast adoption of the company\u2019s next-generation customer experience platform, Genesys Cloud, is the engine driving the rapid growth. Organisations of all sizes around the world including Alberta Motor Association, JPIMedia, Kiwi.com, Lowell Group, Western Governors University and Whirlpool Corporation, <\/strong>are turning to Genesys Cloud for its resiliency, security and rapid innovation. In fact, Genesys Cloud revenue grew by nearly 225% YOY in the first half of 2019 in the UK.<\/p>\n

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The strong progress of the Genesys Cloud platform extends across its SaaS product suite, which includes Genesys PureCloud. The success of PureCloud is particularly notable, as the solution has continued its triple digit revenue growth every year since its launch in 2015. In the first half of 2019, PureCloud revenue increased nearly 110% YOY.<\/p>\n

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\u201cWe\u2019ve reached a tipping point where the vast majority of new customers are choosing our flagship cloud offer,\u201d said Genesys CEO Tony Bates. \u201cGenesys Cloud is the platform to help both new and existing customers deliver the experiences consumers demand as the new era of personalisation continues to change the landscape. We\u2019ll meet organisations wherever they are in their march to the cloud to help them successfully manage every moment with their most important asset: their customers.\u201d<\/p>\n

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Grabbing market share with Genesys Cloud<\/strong><\/p>\n

With its prescriptive approach and proven use cases, a driving force behind this remarkable momentum is the\u00a0Genesys PureBridge offer<\/a>. In the first half of this year alone, sales from Avaya displacements have risen by 143% compared with the same period last year, propelling Genesys Cloud growth.<\/p>\n

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Companies that have moved to Genesys offerings are realising tremendous returns, as noted in a recent report from Nemertes Research<\/a>. The global research-advisory and consulting firm surveyed several companies that moved from legacy, on-premises solutions to Genesys customer experience technology \u2013 with 70% using the Genesys Cloud platform. The report identified common benefits including quick implementation times, scalability in global expansion, increased sales and rapid availability of new features. Other Genesys implementation outcomes include:<\/p>\n