{"id":15720,"date":"2018-06-08T22:27:23","date_gmt":"2018-06-08T22:27:23","guid":{"rendered":"https:\/\/www.genesys.com?post_type=announcements&p=15720"},"modified":"2021-03-04T22:26:33","modified_gmt":"2021-03-05T06:26:33","slug":"bt-consumer-and-genesys-win-silver-innovation-in-customer-service-award","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-gb\/company\/newsroom\/announcements\/bt-consumer-and-genesys-win-silver-innovation-in-customer-service-award","title":{"rendered":"BT Consumer and Genesys Win Silver Innovation in Customer Service Award"},"content":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1528494718870{background-image: url(https:\/\/www.genesys.com\/media\/Newsroom.jpg?id=8353) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text]<\/p>\n

BT Consumer and Genesys Win Silver Innovation in Customer Service Award<\/h1>\n

BT Consumer and Genesys Win Silver Innovation in Customer Service Award at the 2016 European Contact Centre & Customer Service Awards<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]FRIMLEY, UK \u2014 November 22, 2016 \u2014<\/strong>\u00a0Genesys (www.genesys.com\/en-gb<\/a>), the market leader in omnichannel customer experience and\u00a0contact centre solutions<\/a>, today announced that BT Consumer has been awarded the Silver \u2018Innovation in Customer Service\u2019 award at the\u00a02016 European Contact Centre & Customer Service Awards (ECCCSA)<\/a>\u00a0for its customer experience transformation programme with Genesys.<\/p>\n

Designed to celebrate Europe\u2019s best customer service providers, Genesys and BT Consumer were recognised for their partnership to implement BT\u2019s \u2018customer first\u2019 strategy by transforming its customer experience systems and processes, and increasing its use of digital channels like webchat.<\/p>\n

Genesys and BT Consumer were chosen based on a written submission and a presentation to the judging panel of industry experts. To win, Genesys and BT Consumer demonstrated that the combination of\u00a0Genesys Skills-based Routing<\/a>,\u00a0Intelligent Workload Distribution<\/a>\u00a0and the\u00a0Omnichannel Engagement Centre<\/a>\u00a0solutions increased customer satisfaction by providing faster, more effective issue resolution and new contact channels.<\/p>\n

Teon Rosandic, Vice President, UK and Ireland at Genesys, said: \u201cBT has successfully transformed its customer experience with the Genesys Customer Experience Platform<\/p>\n

to ensure customers can get fast issue resolution however they wish to get in touch. Recognition in the ECCCSAs is testament to the strength of our partnership and shared focus on delivering the best possible experience for BT Consumers\u2019 customers.\u201d<\/p>\n

The ECCCSA awards ceremony was held at the Hilton Park Lane Hotel in London on 21 November 2016. More information on the award categories and process can be found at:\u00a0www.ecccsa.com<\/a>.<\/p>\n

About Genesys<\/h3>\n

Genesys, the world\u2019s #1\u00a0Customer Experience Platform<\/a>, empowers companies to create effortless\u00a0omnichannel customer experiences<\/a>,\u00a0journeys<\/a>, and relationships. For more than 25 years, we have put the customer at the centre of all we do and passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700\u00a0customers<\/a>\u00a0in 120 countries to orchestrate over 25 billion\u00a0contact centre<\/a>\u00a0interactions per year in the\u00a0cloud<\/a>\u00a0and on-premises. For more information\u00a0visit\u00a0www.genesys.com\/en-gb<\/a>.<\/p>\n

Connect with Genesys via\u00a0Twitter<\/a>,\u00a0Facebook<\/a>,\u00a0YouTube<\/a>,\u00a0LinkedIn<\/a>, and the\u00a0Genesys blog<\/a>.<\/p>\n

Media Contacts<\/h3>\n

Lucille Needham<\/strong>
\nlucille.needham@genesys.com<\/a>
\n0771 441 1342<\/p>\n

Neil Thomas\u00a0\u00a0<\/strong>
\nH+K Strategies for Genesys
\ngenesysukteam@hkstrategies.com<\/a>
\n0207 413 3000[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1528494718870{background-image: url(https:\/\/www.genesys.com\/media\/Newsroom.jpg?id=8353) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text] BT Consumer and Genesys Win Silver Innovation in Customer Service Award BT Consumer and Genesys Win Silver Innovation in Customer Service Award at the 2016 European Contact Centre & Customer Service Awards [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]FRIMLEY, UK \u2014 November 22, 2016 \u2014\u00a0Genesys (www.genesys.com\/en-gb), the market leader in omnichannel customer experience […]<\/p>\n","protected":false},"author":13,"featured_media":0,"template":"","class_list":["post-15720","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"10\/22\/2016","meta_description":"BT Consumer and Genesys Win Silver Innovation in Customer Service Award at the 2016 European Contact Centre & Customer Service Awards","utm_pass":false,"asset_expiration":"","disable_chat":false,"meta_title":"","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":""},"news_date":"2016-10-22","_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements\/15720","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/13"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements\/15720\/revisions"}],"predecessor-version":[{"id":367339,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements\/15720\/revisions\/367339"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=15720"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}