{"id":15708,"date":"2018-06-08T22:18:15","date_gmt":"2018-06-08T22:18:15","guid":{"rendered":"https:\/\/www.genesys.com?post_type=announcements&#038;p=15708"},"modified":"2021-03-01T22:17:04","modified_gmt":"2021-03-02T06:17:04","slug":"genesys-announces-global-g-summit-event-series-to-bring-omnichannel-expertise-directly-to-custo","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-gb\/company\/newsroom\/announcements\/genesys-announces-global-g-summit-event-series-to-bring-omnichannel-expertise-directly-to-custo","title":{"rendered":"Genesys Announces Global G-Summit Event Series to Bring Omnichannel Expertise Directly to Customers"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_header&#8221; css=&#8221;.vc_custom_1528494718870{background-image: url(https:\/\/www.genesys.com\/media\/Newsroom.jpg?id=8353) !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h1>Genesys Announces Global G-Summit Event Series to Bring Omnichannel Expertise Directly to Customers<\/h1>\n<h2>Global forums in five continents share best practices on the world\u2019s #1 CX platform to help companies and organisations deliver exceptional customer experiences<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p><strong>FRIMLEY, UK \u2014 June 1, 2016 \u2014<\/strong> Genesys (<a href=\"\/uk\">www.genesys.com\/uk<\/a>), the market leader in omnichannel customer experience (CX) and <a href=\"\/en-gb\/customer-experience\/better-results\/migrating-your-legacy-system\">contact centre solutions<\/a>, announced dates and locations of the 2016 G-Summit roadshows, a series of global educational and networking events which help companies and organisations create and deliver exceptional customer experiences.<\/p>\n<p>Focused on building \u201cnext generation customer relationships,\u201d the G-Summit series will demonstrate the capabilities of the award-winning, industry-recognised <a href=\"\/en-gb\/platform\">Genesys Customer Experience Platform<\/a> and share best practices for companies and organisations to better connect with consumers and the people they serve to build loyalty and drive better business and operational performance.<\/p>\n<p>The events will reach over 5,000 thought leaders, industry experts, and Genesys partners and customers in over 30 cities in five continents. Take a look at the G-Summit lineup and <a href=\"\/uk\/about-genesys\/newsroom\/gsummit\">register today<\/a>.<\/p>\n<p>Genesys customers and partners will learn how to differentiate and optimise their customer experiences. The forums will touch on a wide array of topics, including:<\/p>\n<ul>\n<li>Creating and managing personalised <a href=\"\/uk\/solutions\/customer-experience\/customer-journey\">customer journeys<\/a><\/li>\n<li><a href=\"\/en-gb\/capabilities\/business-automation\">Managing workloads<\/a> for better management of operational costs, workforce efficiency and customer satisfaction<\/li>\n<li><a href=\"\/en-gb\/capabilities\/forecasting-and-decisions\">Empowering contact centre agents<\/a> to deliver exceptional customer experiences through conversation analytics as well as leveraging the <a href=\"\/uk\/platform-services\/omnichannel-desktop\">Genesys Omnichannel Desktop<\/a><\/li>\n<\/ul>\n<p>\u201cG-Summit events present unique opportunities to meet with industry experts and the technical leaders behind the Genesys Customer Experience Platform and discover the competitive advantages that can be delivered through exceptional customer experiences,\u201d said Paul Maguire, Vice President of UK and Ireland at Genesys. \u201cOur global forums will better equip customers and partners with the knowledge they need to transform their customer experience operations, as well as demonstrate to the industry our world-class omnichannel capabilities.\u201d<\/p>\n<p>Held from April through November, the workshops debuted in <a href=\"https:\/\/go.genesys.com\/GSummit_ME_2016.html\" target=\"_blank\" rel=\"noopener\">Dubai<\/a> and will wrap up in Jakarta, with stops in:\u00a0<a href=\"https:\/\/go.genesys.com\/GSummit-2016-New-York.html\" target=\"_blank\" rel=\"noopener\">New York City<\/a>, Seattle, Dallas, Pittsburgh, <a href=\"https:\/\/go.genesys.com\/GSummit-2016-Cleveland.html\" target=\"_blank\" rel=\"noopener\">Cleveland<\/a>, Columbus, <a href=\"https:\/\/go.genesys.com\/GSummit-2016-Ottawa.html\" target=\"_blank\" rel=\"noopener\">Ottawa<\/a>, Toronto, Mexico City, <a href=\"https:\/\/go.genesys.com\/GSummit-SaoPaulo-2016.html\" target=\"_blank\" rel=\"noopener\">S\u00e3o Paolo<\/a>, Colombia, Paris, <a href=\"https:\/\/go.genesys.com\/GSummit_London_2016.html\" target=\"_blank\" rel=\"noopener\">London<\/a>, <a href=\"https:\/\/go.genesys.com\/GSummit_Konigswinter_2016.html\" target=\"_blank\" rel=\"noopener\">K\u00f6nigswinter<\/a> (Germany), Athens, Bangkok, Shanghai, Hanoi, <a href=\"https:\/\/go.genesys.com\/GSummit_HCMC_2016.html\" target=\"_blank\" rel=\"noopener\">Ho Chi Minh City<\/a>, Singapore, Kuala Lumpur, <a href=\"https:\/\/go.genesys.com\/GSummit_Tokyo_2016.html\" target=\"_blank\" rel=\"noopener\">Tokyo<\/a>, Osaka, Wellington, Sydney and Tel Aviv.<\/p>\n<p>The one-day events will culminate with Genesys G-Force Miami in October, the industry\u2019s leading customer experience global conference where CX luminaries, Genesys experts,\u00a0 customers and partners, together with leading industry analysts and global business leaders, will share best practices and collaborate on leveraging Genesys solutions to create exceptional <a href=\"\/en-gb\/customer-experience\">omnichannel customer experiences<\/a>, journeys and relationships.<\/p>\n<p>G-Summit registration is limited. For more information and to stay updated on additional cities added to the schedule, visit the <a href=\"\/uk\/about-genesys\/newsroom\/gsummit\">Genesys G-Summit events page<\/a> and follow the conversations on <a href=\"https:\/\/twitter.com\/genesys\" target=\"_blank\" rel=\"noopener\">@Genesys<\/a> and <a href=\"https:\/\/twitter.com\/hashtag\/gsummit16\" target=\"_blank\" rel=\"noopener\">#Gsummit16<\/a>.<\/p>\n<h4>About Genesys<\/h4>\n<p>Genesys, the world\u2019s #1 <a href=\"\/en-gb\/platform\">Customer Experience Platform<\/a>, empowers companies to create exceptional <a href=\"\/uk\/platform-services\/omnichannel-customer-engagement\">omnichannel experiences<\/a>,\u00a0<a href=\"\/uk\/solutions\/customer-experience\/customer-journey\">journeys<\/a> and relationships. For over 25 years, we have put the customer at the centre of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700\u00a0<a href=\"\/en-gb\/customer-stories\">customers<\/a>\u00a0in 120 countries, to orchestrate over 24 billion <a href=\"\/en-gb\/customer-experience\/better-results\/migrating-your-legacy-system\">contact centre<\/a> interactions per year in the\u00a0<a href=\"\/uk\/solutions\/cloud\">cloud<\/a>\u00a0and on premises. For more information <a href=\"\/uk\">www.genesys.com\/uk<\/a>.<\/p>\n<p>Connect with Genesys via <a href=\"https:\/\/twitter.com\/genesys\" target=\"_blank\" rel=\"noopener\">Twitter<\/a>, <a href=\"https:\/\/www.facebook.com\/Genesys\" target=\"_blank\" rel=\"noopener\">Facebook<\/a>, <a href=\"https:\/\/www.youtube.com\/Genesys\" target=\"_blank\" rel=\"noopener\">YouTube<\/a>, <a href=\"https:\/\/www.linkedin.com\/company\/genesys\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>, and the <a href=\"https:\/\/www.genesys.com\/en-gb\/blog\" target=\"_blank\" rel=\"noopener\">Genesys Blog<\/a>.<\/p>\n<h4>Media Contacts<\/h4>\n<p>Lucille Needham<\/p>\n<p>0771 441 1342 or <a href=\"mailto:lucille.needham@genesys.com\">lucille.needham@genesys.com<\/a><\/p>\n<p>Neil Thomas<\/p>\n<p>H+K Strategies for Genesys<\/p>\n<p>0207 413 3000 or <a href=\"mailto:genesysukteam@hkstrategies.com\">genesysukteam@hkstrategies.com<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_header&#8221; css=&#8221;.vc_custom_1528494718870{background-image: url(https:\/\/www.genesys.com\/media\/Newsroom.jpg?id=8353) !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text] Genesys Announces Global G-Summit Event Series to Bring Omnichannel Expertise Directly to Customers Global forums in five continents share best practices on the world\u2019s #1 CX platform to help companies and organisations deliver exceptional customer experiences [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text] FRIMLEY, UK \u2014 June 1, 2016 \u2014 Genesys (www.genesys.com\/uk), the [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"template":"","class_list":["post-15708","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"06\/01\/2016","meta_title":"Genesys Announces Global G-Summit Event Series | Genesys","meta_description":"Global forums share best practices to help organisations deliver exceptional CX","utm_pass":false,"asset_expiration":"","disable_chat":false,"no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":""},"news_date":"2016-06-01","_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements\/15708","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/15"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements\/15708\/revisions"}],"predecessor-version":[{"id":366598,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements\/15708\/revisions\/366598"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=15708"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}