{"id":15706,"date":"2018-06-08T22:21:08","date_gmt":"2018-06-08T22:21:08","guid":{"rendered":"https:\/\/www.genesys.com?post_type=announcements&p=15706"},"modified":"2018-06-08T22:21:45","modified_gmt":"2018-06-08T22:21:45","slug":"genesys-and-vodafone-germany-present-case-study-on-the-benefits-of-adopting-an-omnichannel-stra","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-gb\/company\/newsroom\/announcements\/genesys-and-vodafone-germany-present-case-study-on-the-benefits-of-adopting-an-omnichannel-stra","title":{"rendered":"Genesys and Vodafone Germany Present Case Study on the Benefits of Adopting an Omnichannel Strategy"},"content":{"rendered":"

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Genesys and Vodafone Germany Present Case Study on the Benefits of Adopting an Omnichannel Strategy<\/h1>\n

Register now for global webinars on December 7 and 8 to learn how leading telecommunications provider improved its Net Promoter Score<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]FRIMLEY, ENGLAND \u2013 November 29, 2016<\/strong>\u00a0\u2013 Genesys\u00ae (www.genesys.com\/en-gb<\/a>), the market leader in omnichannel customer experience and\u00a0contact centre solutions<\/a>, is hosting live global\u00a0webinars\u00a0on the 7th<\/sup>\u00a0and 8th<\/sup>\u00a0of December to highlight a real-world case study on how a single platform can successfully support\u00a0omnichannel customer engagement<\/a>\u00a0across all digital and voice channels including mobile, web, social, self-service and video.<\/p>\n

Presenting an insider view of his own company\u2019s experience in adopting a single customer experience (CX) platform is J\u00f6rg Knoop, Head of Contact Centre and Telesales Capabilities for\u00a0Vodafone Germany<\/strong><\/a>. A recent winner of the Genesys 2016 Customer Innovation Awards, Vodafone was highlighted as \u201cThe CX Innovator\u201d for having the \u201cbest omnichannel customer\u00a0success story.\u201d<\/p>\n

What:<\/strong>\u00a0\u00a0Omnichannel Customer Engagement: From Vision to Results<\/strong><\/p>\n

The Vodafone Success Story<\/em><\/strong><\/p>\n

As one of Germany\u2019s largest telecommunications providers, Vodafone has more than 8,000 agents handling more than 18 million monthly interactions across multiple channels. They previously had multiple legacy systems for voice and siloed infrastructure for digital channels, leading to fragmented experiences for both agents and customers. Vodafone has implemented the\u00a0Genesys Customer Experience Platform<\/a>\u00a0to support end-to-end personalised journey management and deliver a differentiated customer experience.<\/p>\n

When:<\/strong>\u00a0Wednesday,<\/strong>\u00a0December 7, and Thursday, December 8<\/strong><\/p>\n