{"id":15685,"date":"2018-06-08T22:08:12","date_gmt":"2018-06-08T22:08:12","guid":{"rendered":"https:\/\/www.genesys.com?post_type=announcements&p=15685"},"modified":"2021-03-08T20:04:35","modified_gmt":"2021-03-09T04:04:35","slug":"genesys-acquires-silver-lining-solutions-to-enrich-workforce-optimisation-product-offering","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-gb\/company\/newsroom\/announcements\/genesys-acquires-silver-lining-solutions-to-enrich-workforce-optimisation-product-offering","title":{"rendered":"Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering"},"content":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1528494718870{background-image: url(https:\/\/www.genesys.com\/media\/Newsroom.jpg?id=8353) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text]<\/p>\n

Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering<\/h1>\n

Customer experience leader enhances employee engagement to help organisations improve service, increase revenue, and reduce costs<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]SAN FRANCISCO and BIRMINGHAM, U.K.\u00a0<\/strong>\u2014\u00a0Feb. 27, 2017\u00a0<\/strong>\u2014 Genesys\u00ae (www.genesys.com\/en-gb<\/a>), the global leader in\u00a0omnichannel customer experience<\/a>\u00a0and\u00a0contact centre solutions<\/a>, has completed the acquisition of privately held\u00a0Silver Lining Solutions Ltd., a provider of industry-leading employee performance optimisation software and Genesys OEM partner.<\/p>\n

Silver Lining Solutions develops employee performance optimisation software that helps improve employee engagement and performance, enabling organisations to serve customers better, increase sales and operational effectiveness, and reduce costs.<\/p>\n

The acquisition of Silver Lining Solutions further expands Genesys\u2019 capabilities to help organisations\u00a0elevate employee engagement<\/a>\u00a0and improve business results related to sales, collections, workforce productivity, and customer satisfaction.<\/p>\n

\u201cSilver Lining Solutions has been a valued Genesys OEM partner since 2009,\u201d said Paul Segre, chief executive officer of Genesys. \u201cEmployee engagement is key to customer experience. This acquisition demonstrates our commitment to innovation and leadership in this rapidly evolving market. Assessing and evaluating employee behaviors, skills, and capabilities is critical for managing and understanding overall workforce performance and customer satisfaction \u2013 and ultimately, in improving a company\u2019s bottom line.\u201d<\/p>\n

The award-winning U.K.-based company was founded in 2001 and has offices in the U.K., Asia Pacific and the U.S.\u00a0 Genesys has been offering the Silver Lining Solutions Performance DNA portfolio comprised of\u00a0Optimizer\u00a0and\u00a0Planner, through\u00a0Genesys Skills Management<\/a>, which bundles Genesys Skills Assessor with Genesys Training Manager into one package.<\/p>\n

\u201cThis announcement underlines our strategy for augmenting organic growth with acquisitions that give us complementary best-of-breed technologies,\u201d Segre said. \u201cThis strategy not only gives our customers a competitive advantage, but is integral to our mission of powering the best customer experiences on the planet.\u201d<\/p>\n

About Genesys<\/strong>
\nGenesys\u00ae powers more than 25 billion of the world\u2019s best customer experiences each year. We put the customer at the centre of everything we do and passionately believe that great\u00a0customer engagement<\/a>\u00a0drives great business outcomes. More than 10,000 companies in over 100 countries trust the\u00a0industry\u2019s #1 customer experience platform<\/a>\u00a0to orchestrate seamless\u00a0omnichannel customer journeys<\/a>\u00a0and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognised by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Visit\u00a0https:\/\/www.genesys.com\/en-gb<\/a>.<\/p>\n

Connect with Genesys via\u00a0Twitter<\/a>,\u00a0Facebook<\/a>,\u00a0YouTube<\/a>,\u00a0LinkedIn<\/a>, and the\u00a0Genesys blog<\/a>.<\/p>\n

Media Contacts:<\/strong>
\nChristine Holley
\nSenior Director of Market Communications
\nGenesys
\nchristine.holley@genesys.com<\/a>
\n+1 317.715.8220<\/p>\n

Lisa Hawes or Sarah Koniniec
\nSterling Communications for Genesys
\ngenesys@sterlingpr.com<\/a>
\n+1 408.395.5500[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1528494718870{background-image: url(https:\/\/www.genesys.com\/media\/Newsroom.jpg?id=8353) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text] Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering Customer experience leader enhances employee engagement to help organisations improve service, increase revenue, and reduce costs [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]SAN FRANCISCO and BIRMINGHAM, U.K.\u00a0\u2014\u00a0Feb. 27, 2017\u00a0\u2014 Genesys\u00ae (www.genesys.com\/en-gb), the global leader in\u00a0omnichannel customer experience\u00a0and\u00a0contact centre solutions, has completed the […]<\/p>\n","protected":false},"author":13,"featured_media":0,"template":"","class_list":["post-15685","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"02\/27\/2017","meta_description":"Genesys acquired Silver Lining Solutions, improving the workforce optimization product offering through enhanced employee engagement solutions.","utm_pass":false,"asset_expiration":"","disable_chat":false,"meta_title":"","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":""},"news_date":"2017-02-27","_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements\/15685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/13"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements\/15685\/revisions"}],"predecessor-version":[{"id":367792,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/announcements\/15685\/revisions\/367792"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=15685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}