{"id":129408,"date":"2019-02-04T05:50:26","date_gmt":"2019-02-04T13:50:26","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=129408"},"modified":"2019-02-04T05:50:27","modified_gmt":"2019-02-04T13:50:27","slug":"cloud-reigns-supreme-in-2018-genesys-growth","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-gb\/company\/newsroom\/announcements\/cloud-reigns-supreme-in-2018-genesys-growth","title":{"rendered":"Cloud Reigns Supreme in 2018 Genesys Growth"},"content":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1528494718870{background-image: url(https:\/\/www.genesys.com\/media\/Newsroom.jpg?id=8353) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text]<\/p>\n

Cloud Reigns Supreme in 2018 Genesys Growth<\/strong><\/h1>\n

Move over Avaya: More than 700 of Your Customers Choose Genesys for Speed of Innovation and Faster Business Results<\/h2>\n

\u00a0<\/strong><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

FRIMLEY <\/strong>\u2014 JAN. 29, 2019 <\/strong>\u2014 Genesys\u00ae (https:\/\/www.genesys.com\/en-gb<\/a>), the global leader in omnichannel customer experience<\/a> and contact center solutions<\/a>, announced its cloud sales have risen 32% year-over-year. The cloud business growth spans all market segments with 70% gains in the mid-market, 50% in small-and-medium sized enterprises, and 30% in large enterprises1<\/sup>.<\/p>\n

While sales are up across the company\u2019s cloud offers, the Genesys PureCloud\u00e2<\/sup> platform stands out for its hypergrowth with sales more than tripling since 2016. PureCloud\u2019s rapid expansion<\/a> and impressive sales momentum blows peers away. In fact, PureCloud has accelerated beyond the fastest growing SaaS platforms including Workday, Zendesk, ServiceNow and others2<\/sup>, with a\u00a0projected\u00a0annual revenue growth rate of nearly 130% since 2017.\u00a0In addition, PureCloud\u2019s customers benefit from continuous innovation and the fastest feature velocity in the industry with over 300 new enhancements delivered in the last two years alone.<\/p>\n

Genesys Strengthens Customer Roster with Cloud Wins<\/strong><\/p>\n

In 2018, cloud deals valued at $1 million or more increased by 110% over the previous year. Many of these resulted from the Genesys PureBridge program<\/a>, which has helped nearly 1,200 companies smoothly transition off of legacy systems from vendors including Avaya, Cisco and others to a modern customer experience platform by Genesys.<\/p>\n

One such customer is Alberta Treasury Branches<\/strong> (dba ATB Financial), the largest financial institution in Alberta, Canada. \u201cFor ATB Financial, the migration to a Genesys cloud solution is part of our customer-centered approach,\u201d said David Bradshaw\u00a0vice president, ATB Financial Client Care and Sales. \u201cIt allows us to connect better with our customers, as well as improve employee communication, workplace planning and cost management.\u201d<\/p>\n

An additional example is a\u00a0major consumer credit reporting agency<\/strong>\u00a0that selected a Genesys cloud offering to replace an archaic Avaya environment. In a multi-million dollar deal, its move to Genesys provides the foundation for this company to support all communication channels and rapidly transform its customer experience leveraging artificial intelligence (AI). In addition, it expects to improve digital self-service capabilities and reduce servicing costs.<\/p>\n

Strength in Numbers<\/strong><\/p>\n

For the last two years, Genesys has closed more than three deals per day to replace an antiquated system from a competitor, with more than 700 coming from Avaya alone. Notably, more than half of all displacements moved to a Genesys cloud solution in 2018. The company\u2019s partners have been instrumental in driving this momentum. In fact, 86% of new logos were booked through a partner as channel sales grew by more than 250% over last year.<\/p>\n

Leading Brands Leverage Genesys to achieve businesses outcomes<\/strong><\/p>\n

\u201cWith hundreds of migrations from on-premises to the cloud, companies are flocking to Genesys because of our track record of delivering value and continuous innovation,\u201d said Paul Segre, chief executive officer at Genesys. \u201cOur customers understand how intertwined digital channels, AI and the cloud have become \u2013 and they want to work with a strategic partner that can solve these needs holistically.\u201d<\/p>\n

Companies that have moved to Genesys offerings are realising tremendous return such as:<\/p>\n