{"id":125347,"date":"2019-01-08T08:54:37","date_gmt":"2019-01-08T16:54:37","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=125347"},"modified":"2019-01-08T06:24:17","modified_gmt":"2019-01-08T14:24:17","slug":"genesys-purecloud-generates-triple-digit-revenue-growth-year-on-year","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-gb\/company\/newsroom\/announcements\/genesys-purecloud-generates-triple-digit-revenue-growth-year-on-year","title":{"rendered":"Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year"},"content":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1528494718870{background-image: url(https:\/\/www.genesys.com\/media\/Newsroom.jpg?id=8353) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text]<\/p>\n

Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year<\/h1>\n

Cloud-based customer experience solution is one of the fastest-growing SaaS platforms ever<\/h2>\n

<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]Frimley <\/strong>\u20144th December, 2018 <\/strong>\u2014 With nearly 1,300 customers to date, Genesys\u00ae (https:\/\/www.genesys.com\/en-gb<\/a>) reports record momentum for the PureCloud\u00e2<\/sup> platform<\/a>, a unified, all-in-one customer engagement and business communications solution. In the first three quarters of 2018, Genesys signed deals with more than 500 customers globally. In the UK and Ireland alone, the company boosted PureCloud revenue nearly 530% and grew customer wins by nearly 115% compared with the same period last year. This makes PureCloud one of the fastest-growing Software as a Service (SaaS) platforms on the market today.<\/p>\n

With a proven return on investment (ROI) nearing 600%<\/a>leading brands of all sizes are choosing PureCloud to avoid the high upfront investment for hardware and software associated with on-premises solutions. The cloud solution enables businesses to engage with their customers via voice, web chat, email and text. Several brands that recently made the move to PureCloud include: Actavo, Postcode Lottery, Butterball, Performance Health Technology, BookIt.com, Company Nurse, Westpac New Zealand, Entrust Energy, Kenkou Communications (RIZAP GROUP), Pfizer Japan, Accordo NZ, O\u2019Brien Glass, Fonterra, The Warehouse Group, ARS, Seguros Bolivar, Flex Gest\u00e3o de Relacionamentos S.A., QuinStreet Brazil, Asistencia Bolivar, 86 400, Greater Bank, and many more.<\/p>\n

A Cross-Industry Solution for Customer Conversations<\/strong><\/p>\n

In the past year, more than half of all new logos across the three primary Genesys offers were PureCloud due to its ease of use, quick deployment and scalability. In addition, there has been marked momentum among enterprises, with a 330% increase in new customer wins with very large organisations, including a multi-million-dollar deal with one of the world\u2019s leading ridesharing companies. Notably, there\u2019s been marked growth in the number of deals won in the public sector (600%) and travel\/tourism industry (300%).<\/p>\n

PureCloud\u2019s global footprint has expanded rapidly. North America and Latin America have experienced double-digit increases while wins in Europe, the Middle East, Africa and Asia Pacific have climbed nearly 200% each. This growth is due in part to the deployment of the Amazon Web Services Cloud in Germany, the expansion of PureCloud\u2019s internet-based telephony service in four new markets, and the solution\u2019s growing ecosystem of strategic reseller partners. In fact, PureCloud partners account for nearly 50% of software sales this year alone.<\/p>\n

\u201cThere\u2019s no denying PureCloud is experiencing explosive growth,\u201d said Olivier Jouve, executive vice president of PureCloud at Genesys. \u201cSmaller, fast-growing organisations with limited resources love PureCloud because of its simplicity and cost-effectiveness. Large, global enterprises applaud it for its infinite scalability and the flexibility of its public API. And no matter the size \u2013 everyone agrees \u2013 it just gets the job done.\u201d<\/p>\n

Getting Better All the Time<\/strong><\/p>\n

Currently, PureCloud manages an average of more than 3 million conversations per day and 4 billion API calls a month for businesses around the world across every industry. New features and capabilities<\/a> are released to the PureCloud platform every week, with nearly 130 this year to date.<\/p>\n

A few highlights include:<\/p>\n