COVID-19 impact. Information here

Alliance Partner Webinar with Customer Testimonial

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Meeting the needs of tomorrow’s customers

Thursday, March 4 at 10am CET

Featuring guest speakers Stephane Minana, Head of EIC Europe at Orange Business Services and Hristo Genchev, Remote Operations Supervisor, at Philip Morris Bulgaria.

The global pandemic has increased pressures on customer service operations. Living and working in a socially distant, primarily digital world is now the new normal. But instead of letting Customer Experience (CX) take the hit, forward thinking companies are increasing investments to significantly reshape their approach toward customer support and engagement.

Join this webinar and find out how Philip Morris International, a leading international tobacco company, ensures continued excellence in CX even in the most challenging times.

  • CX approach of Philip Morris Bulgaria during COVID-19 lockdowns and results
  • A new way of working in the new normal
  • The blueprint of the new reality in our consumers

The future of CX is inextricably intertwined with today’s challenges and tomorrow’s expectations. Ultimately, it is those new customers’ behaviours that will create business opportunities. Hear our Subject Matter Experts discuss the strategic CX technologies and processes that companies need to embrace in the aftermath of COVID-19 to stay ahead.

Don’t miss out: register today!

Meet the Speakers

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Stephane Minana
Head of EIC Europe
Orange Business Services

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Hristo Genchev
Remote Operations Supervisor
Philip Morris Bulgaria

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