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Platform
Choose the contact centre platform for rapid innovation — ideal for organisations of any industry or size.
Our technology
Latest innovations
We’re constantly innovating. See the latest customer and employee experience releases.
Trust and security
See how Genesys solutions meet and exceed modern security standards.
Marketplace
Add value and functionality fast through our AppFoundry Marketplace.
Developer tools
Extend functionality without directly using an API. No programming required.
Our approach
Cloud-to-cloud migrations
Consult the experts and get the tools for seamless cloud-to-cloud migrations.
On-premises to cloud
Smooth your move to the cloud with experience, expertise and a personalised plan.
Customer upgrades
Take your Genesys experience to the next level. See what’s possible.
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Products
Capabilities
Call centre software
Run your contact centre with software that makes great customer experience easy.
Artificial Intelligence
Power your contact centre with Genesys AI for personalised experiences at scale.
Integrations and apps
Craft a custom call center with apps and integrations.
Messaging
Keep the (two-way) conversation going on your customers’ favorite messaging apps.
Chatbots
Give your customers 24/7 self-serve assistance with intelligent automation.
Voicebots
Build better bots with natural language understanding for smart self-service.
Chat
Make your website a conversation starter with live chat and solve issues in real time.
Automated Routing
Harness the power of your data with predictive routing.
Products
Genesys Cloud
Power deeply connected experiences through the seamless, all-in-one contact centre solution.
Genesys Engage
Deliver competitively superior customer experiences and digital transformation at any scale.
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Why Genesys
The Genesys edge
Customer success
Choose a dedicated partner that works with you before, during and after your deployment.
CX Heroes
Join us in celebrating heroes in headsets — the agents who go above and beyond.
Beyond
A community of continuous learning and innovation for customer experience professionals.
Who we are
Our vision
Create experiences rooted in empathy — to build trust and earn loyalty.
Our customers
See how Genesys call centre and customer experience solutions help businesses succeed.
Our partners
Find the right Genesys partner or join our partner network. We’ll help you reach your goals, together.
Our story
Learn about Genesys and discover why we’re trusted by 11,000 companies worldwide.
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Resources
Get real-world CX survival secrets
Watch 20 videos from Virtual Xperience with tips and best practices for building trust and loyalty.
We Can Help
Improve customer experience
Learn how to serve customers where they are and guide them on more productive journeys.
Improve employee experience
Explore ways to engage and empower your team — because helping people is a great job.
Level up your technology
Maximise your customer experience technology to reach your goals and delight customers.
Sell more
Win and keep customers with a blended approach to sales, marketing and support.
Explore
Events
Save the date for these upcoming Genesys events — virtual and in-person.
Blog and podcasts
Gain insights from customers, employees, industry thought leaders and more.
Webinars
Watch and listen your way to better customer experience and more connected moments.
Genesys guided tour
Explore the features and functionality of Genesys Cloud in this self-guided tour.
More resources
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