UK Contact Centre Vertical Markets: Communications (2024)

The communication sector includes businesses formerly categorised as ISPs, as well as those within the telecoms and entertainment sub-sectors, including the large, ‘quad-play’ brands (fixed-line and mobile telecoms, media and broadband) such as Sky, BT, Virgin Media, O2, EE and Vodafone.

Take a closer look at the latest advancements that affect your business in the latest Contact Centre Verticals: Communications report. Leveraging data from multiple large-scale surveys of hundreds of UK communications contact centres, this study takes an in-depth look at their operations and trends.

Download the ContactBabel research report and learn:

• Trends in size, structure, and growth of communications industry contact centres
• How contact centres within the communications sector benchmark against the larger contact centre industry
• Technology adoption trends within communications sector call centres