Interview

Smollan, the decisive shift to the Cloud

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Deon Scheepers, Sr. Manager Strategic Business and Solution Consulting at Genesys Africa sits down with Annie Payadachee, Head of Smollan Customer Interaction Centre, to understand how they won the EMEA Contact Centre of the Year Award and how PureCloud helped them achieve it.

Hear why Smollan, a South African retailer with 190 agents, took to the cloud to connect with their customers and has never looked back since implementing Genesys PureCloud

Smollan - Interview

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