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Omnichannel Is No Longer Optional

Connecting the Contact Centre Customer Experience

The 2017 Aberdeen Report on Contact Centre and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual revenue growth and 55% greater decrease in customer complaints. Whether through phone, email, social media, or other web interactions, it is vital for successful companies to provide consistent and effective cross-channel customer service.

Get this ebook to learn how small and midsize businesses can:

  • Manage customer expectations in an always-on digital world
  • Empower employees to deliver consistent cross-channel customer service
  • Deliver happy customer experiences with an all-in-one cloud contact centre solution
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About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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