2018 Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide

Genesys named a Gartner Magic Quadrant leader 23 times and counting

In the Gartner 2018 Magic Quadrant for Contact Centre Infrastructure, Worldwide, Genesys has once again maintained a leadership position and placed furthest among all vendors for completeness of vision. We believe this position continues to validate our mission to power the world’s best customer engagement solutions for organisations of all sizes—both in the cloud and on-premises.

And according to Gartner peer insights, customers agree.

“Great implementation that was on-time and on-budget!” 1

— CTO in the finance industry

“Solid platform with a lot of features at a reasonable cost.” 1

— IT Manager of Software Engineering in the Services Industry

Gartner CCI 2018

Get the report now to learn:

  • How contact centre vendors compare and to which quadrant they are aligned
  • Analyst views on the strengths and cautions of all participating vendors
  • How to evaluate key criteria to guide your decision-making process

1 Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates.

* Gartner, “Magic Quadrant for Contact Centre Infrastructure, Worldwide,” Drew Kraus, Steve Blood, Simon Harrison, 17 May 2018. The report was previously divided by region when it published in 2002, 2003, 2004, 2006, and 2007. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

** This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.

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