Xperience UKI 2024 | 18 June 2024 London, UK Register now

Put your data
to work

Actionable insights employees need.
Orchestrated experiences customers crave.

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Explore the power and possibility of AI

Artificial intelligence (AI) for customer experience (CX) has come a long way — and it’s evolving quickly. Discover what’s possible today and how to prepare for the future. In this ebook, we offer key strategies for using AI to enrich human connections and deliver empathy at scale.

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Master the art of data-driven experiences

Data is gold for your business — if you can harness it. You’ll see the best results when stakeholders across your organization contribute to a long-term strategy. Define what you want to achieve, what you can do now and what to prioritize to close that gap.

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Business user’s guide to
data-driven CX

Maximise your business data and customer knowledge for deeper insights, effective automation and personalised experiences that set your brand apart.

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Technical user’s guide to
data-driven CX

Activate your organisation’s data to automate more informed insights and actions. Explore the process of applying data to drive business decisions in a scalable way.

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Embracing AI in the customer journey

To better understand how leaders are creating AI-powered customer journeys, Genesys engaged Economist Impact to survey 750 senior customer service, marketing and sales executives worldwide. The findings reveal their strategies and ability to enhance the customer journey using
AI — and the value AI leaders are achieving.

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Your business, your needs

Retail

Consumers expect concierge-level service. Discover how to envision and enable better journeys at scale with AI.

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Healthcare

To improve the patient journey, measure what matters. Then deliver data-driven personalized experiences.

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Government

Don’t make agents search systems to find the right data. Help them do what they do best: deliver empathetic experiences.

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Banking

Build lifetime value and profitability by merging all data for views into the customer journey at micro and macro levels.

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Insurance

Prevention-focused, usage-based insurance is reshaping the industry. Make sure you’re prepared.

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Discover more Super Human Service insights

Explore how to connect data and experiences — across systems, tools and teams. Get practical guidance on ways to deliver amazing CX with your team and our technology.

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About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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