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Genesys named a leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution, 2017-18
Selecting the right multichannel cloud contact centre has never been more clear
With all the options in the rapidly changing marketplace for cloud-based contact centres, it’s a challenge to find the right solution for your business.
Easily compare the leading contact centre solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud.
Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world.
Read the Ovum Decision Matrix to:
Compare cloud contact centre solutions based on the strength of their technology platforms
Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics
Understand each vendor’s market impact and why Genesys was chosen as a leader