Our Advanced Partner Summit is now open for formal registration. The event will be held on the 4th, 5th and 6th of November at our Spain office in Madrid. Due to the level of interest and space available, we will accept up to 16 attendees. Partners wishing to send more than 2 attendees should register all interest, and we will contact you to confirm the maximum places we can accept. Registrants are also expected to meet our defined pre-requisites.
All partners:
Please do not book any travel or accommodation at this time until you have received your official confirmation email.
Pre-requisites:
Logistical Information:
We look forward to seeing you in November!
Time | Session | Description |
0900 - 0915 | Welcome | Welcome and Introductions |
0915 - 1045 | Advanced Architecture Models | Multi-country and global deploymentsFuture mixed architecture and global media fabric discussionBYOC Cloud – connecting a telco SIP trunk |
1045 - 1100 | Break | |
1100 - 1230 | Demoing Genesys Cloud CX Latest Innovations | Creating custom IVR’s, data dips and scripts in your development Org, Bots |
1230 - 1330 | Advanced Feature Setup | WEM: WFM, Quality and Recording |
1330 - 1430 | Lunch | |
1430 - 1530 | Extending Genesys Cloud CX Beyond the Contact Centre (Advanced) | Hands-on with the Genesys Cloud CX APIBridge functions using the API |
1530 - 1545 | Break | |
1545 - 1630 | Salesforce Integration – Deep Dive | How to push data into SFDC and create complex integrations |
1630 - 1700 | Hands-on Lab Introduction | Introduction to the hands-on lab scenarioTeam assignment |
Time | Session | Event |
0900 - 0915 | Hands-on Lab Introductions | Introduction to the hands-on lab scenarioTeam assignment |
0915 - 1230 | Hands-on Lab | Practical work in teams |
1230 - 1330 | Lunch | |
1330 - 1700 | Hands-on Lab | Practical work in teams |
Time | Session | Event |
0900 - 1030 | Hands-on Lab Presentations Team 1, 2 and 3 | Each team will present to the audienceA Genesys panel will ask questions relating to the presentation and score each entry |
1030 - 1045 | Break | |
1045 - 1145 | Hands-on Lab Presentations Team 4 and 5 | Each team will present to the audienceA Genesys panel will ask questions relating to the presentation and score each entry |
1215 - 1230 | Presentations | |
1230 - 1245 | Recap and Summit Close | Recap of the Summit activitiesWrap up and close |
Sr. Cloud Solutions Architect, Genesys
Sr. Account Executive, Channel Sales, Genesys
Sr. Solutions Consultant, Genesys
Genesys,
Paseo de La Castellana 216, 28406
Madrid, Spain
To register your interest for this invite-only event please leave your details below. We look forward to seeing you there!
You are now registered for the EMEA Advanced Genesys Cloud Partner Summit. We will send you an email reminder prior to the event.
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