EMEA Genesys Cloud Partner Events

2020 • Genesys Venues, EMEA

Join us at the EMEA Genesys Cloud Partner Events 2020

Our EMEA Genesys Cloud Partner Events are great for boosting your knowledge and increasing your Genesys Cloud skills. We cover a variety of topics, all designed to help you as a Genesys partner. From architecture to demoing, we aim to make our content relative and easy to understand, setting you up for success with Genesys Cloud.

Genesys Cloud Advanced Summit

This face-to-face event takes place over four days and is aimed at technical staff, including presales and professional services. Support personnel may also benefit from some topics. Each day we will discuss different Genesys Cloud topics, have open discussion time and work on practical activities on your partner lab environments.

The Advanced Summit will be hosted in a different country each quarter. Please refer to the schedule to find out where and when your next summit will take place.

Prerequisites:

Genesys Certified Associate Certification
Hands-on experience with customers
Partner development functional Org capable of receiving inbound calls and making outbound calls
Completion of Pre-Event work

Developer Summit

During 2020, Genesys plans to host a Developer Summit within the EMEA region. The location, agenda and dates will be determined throughout the year and partners will be given advance notice. The developer summits will be technical in nature and will focus on practical assignments. Please pre-register your interest using the form below and the ECCC team will follow up with you.

Prerequisites:

Development or programmer background, proficient in at least one programming language such as C#
Genesys Certified Associate Certification
Hands-on experience with the PureCloud API
Partner development Org capable of receiving inbound calls and making outbound calls

Agendas

Agendas are provided for each face to face summit event as a guide only. Presenters and sessions are subject to change, however any changes are likely to be very minor. When registering please select the venue of your choice as per the details below.

Genesys Cloud Advanced Summit

Day 1

1000 — 1015

Welcome and Introductions

Introduction to the presenters, Q&A format and agenda

1015 — 1145

Advanced Architecture Models

Multi-country and global deployments
Future mixed architecture and global media fabric discussion
BYOC Cloud – connecting a telco SIP trunk

1145 — 1215

Genesys Cloud Trials and Proof of Concepts

Best practices for Partner delivered trials and POC’s

1215 — 1315

Lunch

1315 — 1415

Positioning Privacy & Security as a Competitive Advantage

Privacy and Security concerns can be show stoppers in any opportunity. This session will share ideas on how this topic can be turned into a competitive advantage and what resources are available for partners

1415 – 1500

Practical Work

Design a solution architecture for a given scenario

1500 – 1515

Break

1515 — 1600

Practical Work

Determine a trial or POC approach for a given scenario

1600 — 1630

Closing Day 1

Discuss topics from today

Day 2

0900 — 1030

Demoing Genesys Cloud (Advanced)

Creating custom Voicebots, data dips and scripts in your development Org

1030 – 1045

Break

1045 — 1145

Advanced Feature Setup

Genesys will show how to setup an advanced feature within Genesys Cloud, such as:
Bots
Predictive Engagement

1145 — 1245

Troubleshooting Genesys Cloud Audio with Practical Examples

A review of the tools available to troubleshoot customer audio issues, including some examples from the field that will be worked through as a group

1245 — 1345

Lunch

1345 – 1415

Open Discussion

Open discussion for any partner topics

1415 – 1515

Practical Work

Building a custom IVR, data dip and script for a given scenario

1515 – 1530

Break

1530 – 1630

Practical Work

Building a custom IVR, data dip and script for a given scenario

1630 – 1645

Closing Day 2

Discuss topics from today

Day 3

0900 — 1000

Extending Genesys Cloud Beyond the Contact Centre (Advanced)

What is the Genesys Cloud API and how can it be used?
AppFoundry
Example customisations
Hands-on with the Genesys Cloud API
Bridge functions using the API

1000 – 1100

Embeddable Framework – Deep Dive

CRM Integrations and screen-pop
What can and can’t be done

1100 – 1115

Break

1115 – 1215

Genesys Cloud Roadmap Update & Latest Innovation

Review important releases from the last six months
Find out key deliverables from the current roadmap
Demonstration of the latest Genesys Cloud innovation

1215 — 1315

Lunch

1315 – 1345

Open Discussion

Open discussion for any partner topics

1345 – 1445

Practical Work

Determine an AppFoundry based or custom API solution for a given scenario

1445 – 1500

Break

1500 — 1630

Practical Work

Finalise your design for our given scenario and prepare a demonstration

1630 — 1645

Closing Day 3

Discuss topics from today

Day 4

0900 – 1000

Genesys Cloud Scoping & Project Methodology

Scoping of Genesys Cloud projects using a scenario-based example
An overview of the Agile project management methodology used by Genesys
Discuss how Critical Success Factors are defined and used
Overview of the Genesys template

1000 – 1045

Deep Dive of Functional Requirement Specifications Document

The Functional Requirements Specification document is used by Genesys PS to map customer requirements to technical configuration

1045 – 1100

Break

1100 – 1145

Genesys Cloud Project Delivery Best Practices

Look at the Top 5 Use Cases Genesys PS use in the field

1145 – 1245

Practical group example

Work through a real world prospect case and create scope, pricing and project plan

1245 – 1330

Lunch

1330 – 1415

Knowledge Share & Lessons Learned

Feedback from partners and Genesys PS on Genesys Cloud implementations

1415 – 1515

Practical group example presentation

Sharing outcome of the practical group example

1515 – 1530

Wrap-up and close

Review the topics
Feedback
Summit Closure

Logistics for Onsite Events

Partners are responsible for their accommodation
Partners are responsible for travel to and from the summit events, and to and from the events to their hotels if staying locally
Genesys will provide lunch on each event day
Partners are responsible for all other meals
Please don’t book travel or accomodation until your course place has been confirmed

Onsite Events Schedules and Venues

Genesys Cloud Advanced Summit

25-28 August / Johannesburg / Willow Wood Office Park, 220 Cedar Rd, Broadacres, Johannesburg, 2021, South Africa
8-11 September / Naarden / Gooimeer 6 – 02, 1411 DD Naarden, The Netherlands – please note that this event was originally due to run 26-29 May but has now been moved to September
24-27 November / Frimley / Building 4.1 Frimley Business Park, Frimley, Camberley, Surrey GU16 7SG, UK

Register

To register your interest for any of the onsite events please leave your details below and the ECCC team will get in touch. We look forward to seeing you there!

I would like someone to reach out to me

Thank you for registering.

You are now registered for your choice of the EMEA Genesys Cloud Partner Events. One of our ECCC Team members will be in touch soon to confirm arrangements.

Webinars

See the webinars we will be hosting.

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+44 1276 457000

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.